No. 3 of 30 ·Alert Management Software

PagerDuty

Web · Android · iPhone · Self-hosted · API · paid plans from $233.33/mo

Freedom report

Three barsScore 6.6

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

PagerDuty is ranked #3 of 30 in alert management software on Freedom251. It runs on Android, API, iOS, Self-hosted, Web. There is a free plan. A free trial is offered. Paid plans start at $233.33/mo.

PagerDuty plans and pricing

All plans

Incident Management Free Free per year 5 users · 1 on-call schedule · 1 escalation policy · basic chat · limited email, push, SMS and phone notifications pagerduty.com · 30 Sept 2026

Incident Management Professional $2,521/mo $25 per user / month monthly; $21 per user / month annually (16% off) Enhanced chat experience · post-incident reviews · add-ons purchased separately pagerduty.com · 30 Sept 2026

PD Reliability Platform Starter $2,800/yr per year 10 seats · 5,000 Signal Intelligence Events · 5,000 AI actions pagerduty.com · 30 Sept 2026

PD Reliability Platform Essential $12,000/yr per year 20 seats · 40,000 Signal Intelligence Events · 50,000 AI actions pagerduty.com · 30 Sept 2026

PD Reliability Platform Ultimate Not published Custom Pricing 500 seats · 2,000,000 Signal Intelligence Events · AI actions amount not shown in the plan summary pagerduty.com · 30 Sept 2026

Compared on alert management software

Free plan: Yes

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The record

What it does: PagerDuty manages incidents from detection to resolution with intelligent automation and real-time collaboration.
AI operations: PagerDuty AIOps is described as reducing alerts, automating repetitive work, and accelerating resolution.
Automation: PagerDuty Automation standardizes business and technical workflows across people, tools, and systems and eliminates manual work.
Integrations: PagerDuty lists 750+ platform integrations and supports connections by email, API, or MCP.
Integration examples: Featured integrations include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog.
Mobile app: The iOS and Android mobile app supports incident response, schedules and overrides, incident context, and automated response tasks.
Mobile requirement: PagerDuty’s mobile app is free to download but requires a PagerDuty account to use.
Security: PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline.
Compliance: PagerDuty reports completed SOC 2 Type II examinations and ISO 27001 certification for its services.
Support: The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans.
Plan limit: The Free Incident Management plan includes up to five users, one on-call schedule, and one escalation policy.
Intended users: PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams.
Company scale: PagerDuty states that 30,000 organizations run on its platform and that it has more than 1,000,000 platform users.
Founded: 2009
Price from: $233.33/mo

Where it ranks on Freedom251

Best Alert Management Software in 2026#3 of 30
Best IT Incident Management Software in 2026#7 of 28
Best Incident Management Software in 2026#4 of 27
Best On-Call Management Software in 2026#4 of 26
Best On-Call Scheduling Software in 2026#2 of 24

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Sources

pagerduty.com/platform/incident-management/· checked 30 Sept 2026
pagerduty.com/platform/aiops/· checked 30 Sept 2026
pagerduty.com/platform/automation/· checked 30 Sept 2026
pagerduty.com/integrations/· checked 30 Sept 2026
pagerduty.com/platform/incident-management/on-call-ma· checked 30 Sept 2026
pagerduty.com/security/· checked 30 Sept 2026
pagerduty.com/pricing/· checked 30 Sept 2026
pagerduty.com/company/· checked 30 Sept 2026
pagerduty.com· checked 23 Sept 2026