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xMatters
What xMatters is
xMatters is incident management software for DevOps, SRE, and operations teams coordinating work around service reliability. Its code-free workflow builder can automate resolution steps, and hundreds of pre-built integrations connect it with tools such as Jenkins, Prometheus, and Jira. A flexible API supports custom connections to cloud or on-premises systems.
For alert handling, xMatters correlates and suppresses redundant alerts, provides contextual notifications, and sets notification thresholds. Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics. The platform also lists on-call scheduling, escalation policies, post-incident reviews, stakeholder updates, and ChatOps incident actions. All plans include unlimited mobile push notifications, while international SMS and voice notifications have global coverage.
Access is available on the web, through an API, and in mobile apps for Android and iOS. Customers can choose data hosting in North America, Asia-Pacific, or Europe. The Free plan supports up to five users with a limited feature set. Starter (Essentials) is $15 per user per month, billed monthly, for up to 25 users; the pricing note describes paid plans from $15/user/mo (annual). Base (Standard) is listed at $39 per user per month. Advanced is described as offering unlimited everything for global enterprises, with pricing available by request. Phone and email support vary by paid tier; online knowledge-base and community access are listed as 24x7.
Who it suits
xMatters suits DevOps, SRE, and operations teams that coordinate incident response and want to automate resolution steps, manage alerts, and review incident performance. Its plans and hosting choices can also suit organizations with different user counts, regions, and support needs.
What it does well
- Code-free builder automates resolution steps.
- Hundreds of pre-built integrations include Jenkins, Prometheus, and Jira.
- API supports custom cloud or on-premises connections.
- Correlates and suppresses redundant alerts.
- All plans include unlimited mobile push notifications.
- Customers can choose among three hosting regions.
What to know first
- Free plan is limited to five users and features.
- Starter plan supports up to 25 users.
- Phone and email support vary by paid tier.
Limits
The Free plan supports up to five users and has a limited feature set. Starter (Essentials) supports up to 25 users and is listed at $15 per user per month, billed monthly.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Up to 5 users · limited feature set | Free |
| Starter (Essentials) | per user / month · Up to 25 users | $15 a month |
| Base (Standard) | per user / month | $39 a month |
| Advanced | Unlimited everything for global enterprises | On request |
As xmatters.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the xMatters website.
- Choose the Free plan or a paid tier.
- Use the web platform, API, or install the Android or iOS mobile app from its app store.
- Connect tools through pre-built integrations or the flexible API.
- Choose data hosting in North America, Asia-Pacific, or Europe.
Verdict
Choose xMatters if your DevOps, SRE, or operations team needs automated incident workflows, alert handling, and reporting across connected tools. The free plan's five-user limit and limited feature set may not fit larger or more demanding teams; paid plans start at $15/user/mo (annual).
Questions
Is there a free plan or trial?
Yes. xMatters lists a free plan and a free trial. The Free plan supports up to five users with a limited feature set.
What is the starting paid price?
The pricing note says paid plans start at $15/user/mo (annual). Starter (Essentials) is listed at $15 per user per month, billed monthly, for up to 25 users.
Which platforms are available?
xMatters lists Android, iOS, web, and API access. Its mobile apps are available through Google Play and the App Store.
Can customers choose where data is hosted?
Yes. Hosting can be selected in North America, Asia-Pacific, or Europe.
What integrations does xMatters offer?
It connects to tools such as Jenkins, Prometheus, and Jira through hundreds of pre-built integrations, and its API supports custom connections to cloud or on-premises systems.
What support is included?
The pricing page lists 24x7 online knowledge-base and community access. Phone and email support vary by paid tier.
Facts from xMatters's own pages
- Agent operating systems
- The current agent supports Windows Server 2016/2019/2022/2025, Red Hat Linux 8/9/10, Debian 11/12/13 and Ubuntu 22.04/24.04. · help.xmatters.com, 15 Oct 2026
- Agent requirements
- The agent requires at least 2 GB RAM, with 4 GB recommended, and about 5 GB suggested disk space. · help.xmatters.com, 15 Oct 2026
- Alert intelligence
- xMatters correlates and suppresses redundant alerts, provides contextual notifications, and sets notification thresholds. · xmatters.com, 1 Oct 2026
- Analytics
- Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics. · xmatters.com, 1 Oct 2026
- API
- The platform provides a flexible API for custom connections to cloud or on-premises systems. · xmatters.com, 1 Oct 2026
- API permissions
- REST API access follows the same resource permissions and role controls applied in the web interface, returning 403 when access is denied. · xmatters.com, 15 Oct 2026
- Browser support
- The web interface supports Chrome, Edge and Firefox, with a minimum recommended screen resolution of 1024x768. · help.xmatters.com, 15 Oct 2026
- Company headquarters
- LinkedIn lists headquarters in Vienna, Virginia, United States. · linkedin.com, 15 Oct 2026
- Company size
- LinkedIn lists xMatters as having 1,001–5,000 employees. · linkedin.com, 15 Oct 2026
- Custom integrations
- Users can build integrations with any system through webhooks, Flow Designer and custom workflow components. · xmatters.com, 15 Oct 2026
- Data hosting
- Customers can choose hosting in North America, Asia-Pacific, or Europe. · xmatters.com, 1 Oct 2026
- Documentation and support
- Documentation includes REST API references, knowledge-base articles, tutorials, community resources and customer support request channels. · help.xmatters.com, 15 Oct 2026
- Founded
- LinkedIn states that xMatters was founded in 2000. · linkedin.com, 15 Oct 2026
- Funding news
- TechCrunch reported a $40 million Series D led by Goldman Sachs Private Capital Investing in February 2018 and approximately $95 million total debt and equity raised at that time. · techcrunch.com, 15 Oct 2026
- Incident management
- The platform supports collaborative response, adaptive team scaling, incident data review and automated resolution workflows. · xmatters.com, 15 Oct 2026
- Integrations
- xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. · xmatters.com, 15 Oct 2026
- International notifications
- xMatters offers global coverage for international SMS and voice notifications, and all pricing plans include unlimited mobile push notifications. · xmatters.com, 1 Oct 2026
- Legal entity
- The legal entity is registered as XMATTERS, INC., with a Vienna, Virginia headquarters address. · lei.bloomberg.com, 15 Oct 2026
- Limit: Android app
- Google Play reviewers report missed alerts when Do Not Disturb is active, awkward horizontal scrolling, repeated incident sounds and stale resolved incidents. · play.google.com, 15 Oct 2026
- Limit: Capterra value
- Capterra reviewers complain that functionality can feel limited for the price and that integrations or professional services may require substantial effort. · capterra.com, 15 Oct 2026
- Limit: G2 cost and complexity
- Some G2 reviewers describe pricing as high and report steep learning curves, clunky navigation and slow custom reports. · g2.com, 15 Oct 2026
- Limit: G2 scheduling usability
- G2 reviewers repeatedly criticize cumbersome calendar, holiday-coverage and shift-override workflows. · g2.com, 15 Oct 2026
- Limit: Software Advice pricing
- Software Advice reviewers say the product works well but some consider its pricing high relative to competitors or available functionality. · softwareadvice.com, 15 Oct 2026
- Mobile apps
- The xMatters mobile app is available from Google Play for Android and the App Store for iOS. · help.xmatters.com, 1 Oct 2026
Where xMatters stands on Freedom251
- ServiceNow Marketplace Apps#3 of 10
- Alert Management Software#13 of 36
- Incident Management Software#14 of 29
- On-Call Management Software#16 of 30
- IT Alerting Software#13 of 23
- IT Incident Management Software#18 of 31