No. 7 of 30 ·Alert Management Software

xMatters

Web · Android · iPhone · API · paid plans from $15/mo

Freedom report

Three barsScore 6.5

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

xMatters is ranked #7 of 30 in alert management software on Freedom251. It runs on Android, API, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $15/mo.

xMatters plans and pricing

All plans

Free Free Up to 5 users · limited feature set xmatters.com · 1 Oct 2026

Starter (Essentials) $15/mo user / month (up to 25 users) Up to 25 users xmatters.com · 1 Oct 2026

Base (Standard) $39/mo user / month xmatters.com · 1 Oct 2026

Advanced Not published Reach out to learn more about our Advanced plan Unlimited everything for global enterprises xmatters.com · 1 Oct 2026

Compared on alert management software

Free plan: Yes

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The record

Purpose: xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale.
Workflow builder: Its code-free workflow builder automates each resolution step.
Integrations: xMatters connects to tools such as Jenkins, Prometheus, and Jira through hundreds of pre-built integrations.
API: The platform provides a flexible API for custom connections to cloud or on-premises systems.
Alert intelligence: xMatters correlates and suppresses redundant alerts, provides contextual notifications, and sets notification thresholds.
Analytics: Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics.
Security: xMatters says its security practices align with ISO 27001, ISO 27701, SOC 2, and SOC 3 standards.
Data hosting: Customers can choose hosting in North America, Asia-Pacific, or Europe.
Mobile apps: The xMatters mobile app is available from Google Play for Android and the App Store for iOS.
Support: The pricing page lists 24x7 online knowledge-base and community access, with phone and email support varying by paid tier.
International notifications: xMatters offers global coverage for international SMS and voice notifications, and all pricing plans include unlimited mobile push notifications.
Target users: The service reliability platform is designed for DevOps, SREs, and operations teams.
Price from: $15/mo

Where it ranks on Freedom251

Best Alert Management Software in 2026#7 of 30
Best IT Incident Management Software in 2026#8 of 28
Best Incident Management Software in 2026#7 of 27
Best On-Call Management Software in 2026#10 of 26

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Sources

xmatters.com/product· checked 1 Oct 2026
xmatters.com/trust/privacy/data-protection· checked 1 Oct 2026
help.xmatters.com/ondemand/mobile/get-the-mobile-app.htm· checked 1 Oct 2026
xmatters.com/pricing· checked 1 Oct 2026
xmatters.com/company· checked 1 Oct 2026