Side by side

Jira vs xMatters

Both stand on servicenow marketplace apps. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Choose xMatters if your DevOps, SRE, or operations team needs automated incident workflows, alert handling, and reporting across connected tools. The free plan's five-user limit and limited feature set may not fit larger or more demanding teams; paid plans start at $15/user/mo (annual).

Visit xMatters

The facts

	Jira	xMatters
Free plan	Yes	Yes
Open source	Not published	No
Runs on	Android, API, iPhone, Linux, Self-hosted, Web, Windows	Android, API, iPhone, Linux, Web, Windows
Lowest paid plan	Free or on request	Starter (Essentials): $15 per user a month
Plans published	5	4
Maker	Jira	Not published
Website	atlassian.com	xmatters.com
On servicenow marketplace apps	#1 of 10	#3 of 10

Jira: what it does well

xMatters: what it does well

Code-free builder automates resolution steps.
Hundreds of pre-built integrations include Jenkins, Prometheus, and Jira.
API supports custom cloud or on-premises connections.
Correlates and suppresses redundant alerts.
All plans include unlimited mobile push notifications.

What to know first

Free plan is limited to five users and features.
Starter plan supports up to 25 users.
Phone and email support vary by paid tier.

Alternatives to Jira Alternatives to xMatters The whole list