Freedom251 › On-Call Scheduling Software
Runframe
What Runframe is
Runframe is incident management software for engineering teams, bringing together on-call schedules, escalations, response coordination, postmortems, and status pages. Rotations can run daily, weekly, biweekly, or monthly; engineers can manage shift swaps and overrides. A load report tracks cumulative on-call hours per engineer to show imbalances. Users can page an on-call person or search for a teammate and notify them by Slack, email, or phone. For listed alert sources, incoming alerts can open incidents, set severity, page the on-call engineer, and start a timeline. Teams can coordinate response in Slack or the web dashboard, then track postmortems and action items. Integrations include Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks. Runframe lists SAML SSO, SCIM provisioning, MFA enforcement, role-based access, audit logs, API keys, and service accounts among its security controls. The Free plan is $0.00 per month for up to five users; Growth is $12 per user per month billed annually, and Scale is $25 per user per month billed annually.
Who it suits
Runframe is aimed at engineering teams managing on-call coverage and incident response. Its documentation describes the platform as built for seed-to-Series C companies.
What it does well
- Rotations support daily through monthly cycles.
- Load reports track cumulative on-call hours.
- Incidents can be coordinated in Slack or the web dashboard.
- Integrations include alert sources and project tools.
- Free plan supports up to five users.
What to know first
- Growth costs $12 per user monthly, billed annually.
- Phone and SMS use has fair-use and supported-country limits.
- Free includes one basic schedule and one team.
- No named security certification is listed.
Limits
The Free plan allows up to five users, one service catalog, one team, one basic schedule, Slack incident response, one basic hosted status page, and five AI postmortem draft credits. Growth starts at $12/user/month billed annually and includes three on-call schedules and three workflow automations. Phone, SMS, subscriber delivery, API, MCP, and managed AI usage are subject to fair-use and supported-country limits.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | $0/month · Up to 5 users · 1 service catalog · 1 team · 1 basic schedule · Slack incident response · 1 basic hosted status page · 5 AI postmortem draft credits | Free |
| Growth | $12/user/month, billed annually · Unlimited users, teams, and services · 3 on-call schedules · 3 workflow automations · core integrations and alert ingestion · phone/SMS allowance · AI postmortems | $12 a month |
| Scale | $25/user/month, billed annually · High-volume schedules and workflow automations · 3 status pages · higher phone/SMS allowance in supported countries · AI briefs, TLDRs, and advanced insights | $25 a month |
As runframe.io lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://runframe.io/product/on-call.
- Use the web platform or API.
- Start with the Free plan for up to five users, or choose a paid plan starting at $12/user/month billed annually.
- Set up a basic schedule, then configure rotations and escalation workflows.
- Connect listed integrations such as Slack or an alert source.
Verdict
Runframe combines scheduling, paging, incident response, and follow-up in one platform, with a free tier for up to five users. Review paid-plan limits and supported-country conditions for phone and SMS delivery.
Questions
Is Runframe free?
Yes. The Free plan costs nothing and supports up to five users.
What does Runframe cost after the Free plan?
Growth costs $12/user/month billed annually. Scale costs $25/user/month billed annually.
Which platforms does Runframe support?
Runframe is listed for web and API.
What can teams use Runframe for?
It provides on-call schedules, escalations, incident coordination, postmortems, action-item tracking, and status pages.
Which integrations are listed?
Integrations include Slack, Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks.
What security controls does Runframe list?
It lists SAML SSO, SCIM provisioning, MFA enforcement, role-based access controls, audit logs, API keys, and service accounts. Its security policy describes HTTPS/TLS in transit and at-rest encryption through infrastructure partners.
Facts from Runframe's own pages
- Alerts
- For listed alert sources, Runframe says incoming alerts can create incidents, set severity, page the on-call engineer, and start a timeline automatically. · runframe.io, 2 Oct 2026
- Audience
- Runframe documentation describes the platform as built for seed-to-Series C companies. · runframe.io, 2 Oct 2026
- Fairness tracking
- Runframe tracks cumulative on-call hours per engineer across rotations and surfaces imbalances in a load report. · runframe.io, 2 Oct 2026
- Incident workflow
- Runframe routes people through on-call schedules and automatic escalation, coordinates response in Slack or its web dashboard, and supports postmortems and action-item tracking. · runframe.io, 2 Oct 2026
- Integrations
- Listed integrations include Slack, Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks. · runframe.io, 2 Oct 2026
- On-call scheduling
- On-call rotations support daily, weekly, biweekly, and monthly cycles, with engineer-managed shift swaps and overrides. · runframe.io, 2 Oct 2026
- Paging
- Users can page someone from a rotation or search for a teammate and notify them by Slack, email, or phone. · runframe.io, 2 Oct 2026
- Pricing limits
- The pricing page states that phone, SMS, subscriber delivery, API, MCP, and managed AI usage are subject to fair-use and supported-country limits. · runframe.io, 2 Oct 2026
- Product
- Runframe describes itself as incident management for engineering teams, with on-call, escalations, postmortems, and status pages. · runframe.io, 2 Oct 2026
- Security controls
- Runframe lists SAML SSO, SCIM provisioning, MFA enforcement, role-based access controls, audit logs, API keys, and service accounts as security controls. · runframe.io, 2 Oct 2026
- Security practices
- The security policy says data is transmitted over HTTPS/TLS and at-rest encryption is provided through infrastructure partners; the page does not claim a named certification. · runframe.io, 2 Oct 2026
- Support
- The pricing page lists email support on Free, priority support on Growth, and priority support plus migration help on Scale. · runframe.io, 2 Oct 2026
Where Runframe stands on Freedom251
- On-Call Scheduling Software#9 of 25
- On-Call Management Software#17 of 30