TaskCall is automated incident management software for IT and DevOps. It provides rotational on-call schedules with multiple support levels and automatic escalation, plus custom incident rules, diagnostics, health checks, content-based alert suppression, and AI-enabled alert grouping. Teams can collaborate through Microsoft Teams, Slack, and Google Chat. Connections to ITSM tools such as Jira and Monday, and ticketing tools such as Zendesk and Freshdesk, add incident context. Email and API integrations are also available, as are mobile apps for iOS and Android. TaskCall says its security program includes encryption in transit and at rest, role-based access, continuous monitoring, vulnerability management, and annual third-party audits. The company states that it has SOC 2 Type II certification and operates in compliance with HIPAA. A free plan supports up to five users, with unlimited API calls, email triggers, push notifications, email alerts, escalation policies, and on-call scheduling. Paid plans start at 9.00 USD per month. The 14-day trial promotes an account to Business before reverting to the initially selected plan; paid billing starts after the trial. Live Call Routing has separate per-number and per-minute fees.
Who it is for
TaskCall suits IT and DevOps teams that need on-call scheduling, escalation, and incident coordination. Its integrations may also suit support teams that need incident context alongside ticketing tools.
What is good
- Free plan supports up to five users.
- Includes unlimited escalation policies and on-call scheduling.
- Offers mobile apps for iOS and Android.
- 24x7 customer support is included on every plan.
- SOC 2 Type II certification is stated.
What to know first
- Live Call Routing has separate usage fees.
- The trial starts on Business before reverting to the chosen plan.
- Paid billing starts after the trial.
Verdict
TaskCall brings on-call scheduling, alert handling, and incident collaboration into one service, with a free plan and mobile apps. Teams should account for the trial’s plan change and Live Call Routing’s additional fees.
Get started with TaskCall
- Visit https://taskcallapp.com/.
- Choose a plan, including the Free plan, or start the 14-day free trial.
- Use the trial as it promotes the account to Business, then returns it to the initially selected plan.
- Connect collaboration, ITSM, ticketing, email, or API integrations as needed.
- Install the mobile app for iOS or Android if you want mobile access.
What the free plan stops at
The Free plan allows up to five users. The 14-day trial promotes an account to Business, then reverts to the initially chosen plan; paid billing starts after the trial.
Questions about TaskCall
Is TaskCall free?
Yes. TaskCall offers a Free plan for up to five users.
How much do paid plans cost?
Paid plans start at $9/user/mo. Listed plan prices are $9.00 per month for Starter, $19.00 per month for Business, and $29.00 per month for Digital Operations.
Does TaskCall offer a free trial?
Yes. The trial lasts 14 days, promotes the account to Business, then reverts to the initially chosen plan. Paid billing begins after the trial.
Which platforms does TaskCall support?
The listed platforms are Android, API, iOS, and web. TaskCall also offers mobile applications for iOS and Android.
What does the Free plan include?
It includes up to five users, unlimited API calls and email triggers, unlimited push notifications and email alerts, and unlimited escalation policies and on-call scheduling.
Are there extra fees for Live Call Routing?
Yes. It costs $5 per registered number, $0.10 per minute in the United States and Canada, and $0.35 per minute elsewhere.
TaskCall plans and pricing
All plansCompared on on-call management software
- Free plan
- Yes
- Paid from
- $9/user/mo
