Freedom251 › IT Help Desk Software
iTop
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Community | free and functional base | Free |
| Forge | industrial service management · advanced customization · support and upgrade assistance · SaaS or on-premise | On request |
| Atelier | standard service management · support and upgrade assistance · SaaS or on-premise | On request |
As itophub.io lists them, read 15 Oct 2026. The maker's own page has the final word.
Facts from iTop's own pages
- API extensibility
- Developers can add new REST services through PHP extensions, but the documentation warns that poorly designed services can create security holes. · itophub.io, 15 Oct 2026
- Browser limitation
- Chrome is recommended, Firefox is considered safe, Brave has known compatibility issues and Safari is unsupported by Combodo. · itophub.io, 15 Oct 2026
- Change and problem workflows
- iTop supports ITIL-compatible change management, change monitoring, recovery plans, problem escalation, and linking incidents to problems. · combodo.com, 3 Oct 2026
- Change management
- The data model supports both simple change workflows and ITIL-compliant normal, routine and emergency changes. · itophub.io, 15 Oct 2026
- CMDB
- Its core CMDB stores configurable technical, functional and organizational items together with their relationships. · itophub.io, 15 Oct 2026
- Company history
- A 2020 founder article says Combodo was created in Grenoble in 2010 and had grown from three to 28 employees over its first decade. · fr.linkedin.com, 15 Oct 2026
- Custom CMDB
- The CMDB data model can be modified and extended to record technical, functional, and organizational components and their relationships. · itophub.io, 3 Oct 2026
- Database limitation
- Galera multi-master clusters are unsupported because their GET_LOCK behavior is incompatible with iTop. · itophub.io, 15 Oct 2026
- Data import and synchronization
- iTop supports CSV import, scripted export and synchronization or federation with external data sources. · itophub.io, 15 Oct 2026
- Data synchronization
- The CMDB synchronization engine can federate multiple sources and the site names OCS Inventory, VMware, and Microsoft Graph as integration examples. · combodo.com, 3 Oct 2026
- Deployment
- The offer page lists both SaaS and on-premise availability for subscriptions. · combodo.com, 3 Oct 2026
- Developer APIs
- Extension documentation covers object APIs, CRUD events, Events API, GUI Interfaces API, XML data models and PHP coding standards. · itophub.io, 15 Oct 2026
- Hardware guidance
- The recommended small deployment is 2 vCPU, 4 GB RAM and 10 GB database storage for fewer than 200 monthly tickets and 50 console users. · itophub.io, 15 Oct 2026
- Help desk
- The platform manages user requests, incidents, problems and changes in one system. · itophub.io, 15 Oct 2026
- Impact analysis
- Graphical impact analysis shows how incidents or changes affect related infrastructure and services. · itophub.io, 15 Oct 2026
- Installation
- Installation uses a browser-based setup wizard that checks PHP, database and permissions, then can be automated with a response file. · itophub.io, 15 Oct 2026
- Integrations
- The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. · store.itophub.io, 15 Oct 2026
- Integrations and API
- iTop offers a REST API, webhooks, case exchange, and collectors for external systems including Microsoft Azure, vSphere, and Ansible. · combodo.com, 3 Oct 2026
- Intended users
- iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support. · itophub.io, 3 Oct 2026
- License
- The main iTop repository is licensed under GNU Affero General Public License version 3.0. · github.com, 15 Oct 2026
- Limit: documentation depth
- Reviewers say advanced-topic documentation needs more detail even though the core project documentation is strong. · sourceforge.net, 15 Oct 2026
- Limit: implementation complexity
- Reviewers report that initial setup and configuration can be difficult, especially service dependencies, contracts and delivery models. · sourceforge.net, 15 Oct 2026
- Limit: permissions granularity
- Reviewers request more granular rights by organization, object class and individual field. · sourceforge.net, 15 Oct 2026
- Limit: support availability
- Independent reviews describe non-subscriber support as best-effort or limited, while paid customers receive stronger assistance. · sourceforge.net, 15 Oct 2026
Where iTop stands on Freedom251
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