Side by side
GLPI vs iTop
Both stand on it help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Open source AndroidAPIExtension+6
GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.
Visit GLPI
Free plan Open source APILinuxMac+3
Visit iTop The facts
| GLPI | iTop | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Yes | Yes |
| Runs on | Android, API, Extension, iPhone, Linux, Mac, Self-hosted, Web, Windows | API, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Public Cloud: €19 per user a month | Free or on request |
| Plans published | 13 | 3 |
| Maker | Not published | Not published |
| Website | glpi-project.org | itophub.io |
| On it help desk software | #1 of 49 | #2 of 49 |
GLPI: what it does well
- Tracks a broad range of IT assets.
- Includes problem and change management workflows.
- Self-service interface is free for end users.
- On-premise use has no user or technician limit.
What to know first
- Private Cloud requires at least 25 billed agents.
- Public Cloud lists 5 GB disk space.
- Public Cloud lists 97% annual availability.
- On-premise use may require an IT team.