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Best Self Service Software in 2026

  1. 1

    GLPI

    Free plan Open source AndroidAPIExtension+6

    GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

    9.2 Free plan · paid from €19/user/mo · 45-day trial Visit site
  2. 2

    iTop

    Free plan Open source APILinuxMac+3
    8.9 Free plan Visit site
  3. 3

    KIX

    Free plan Open source AndroidAPIiPhone+4

    KIX combines ticket handling, asset management, and integration options for service teams, with cloud and on-premises deployment choices.

    8.9 Free plan · paid from €33/mo · 30-day trial Visit site
  4. 4

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.3 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  5. 5

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.2 From $19/mo (annual) · 14-day trial Visit site
  6. 6

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5

    Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

    7.2 Free plan · paid from $13/mo · 30-day trial Visit site
  7. 7

    Help Scout

    by Help Scout
    Free plan API

    Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.

    7.0 Free plan · paid from $25/user/mo · 15-day trial Visit site
  8. 8

    Freshservice

    Free trial AndroidAPIiPhone+1

    Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.

    6.5 From $19/mo (annual) · 14-day trial Visit site
  9. 9

    Zoho Desk

    by Zoho Desk
    Free plan API

    Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

    6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  10. 10

    Helpjuice

    by Helpjuice
    Free trial APIExtensionWeb

    Helpjuice combines structured documentation tools with integrations, analytics, and optional AI features.

    6.3 14-day trial Visit site
  11. 11

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.3 From $1,499/yr · 30-day trial Visit site
  12. 12

    Hornbill Self-Service

    Free plan AndroidiPhoneWeb
    6.2 Free plan · pricing on request Visit site
  13. 13

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.2 From $29/user/mo (annual) · 14-day trial Visit site
  14. 14

    Document360

    by Document360
    Paid APIExtensionWeb

    Document360 combines knowledge-base publishing and management with AI tools, integrations, and security provisions.

    6.0 Pricing on request · 14-day trial Visit site
  15. 15

    SolarWinds Service Desk

    Free trial AndroidAPIiPhone+1

    Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.

    6.0 From $39/mo (annual) · 30-day trial Visit site
  16. 16

    SysAid

    Free trial AndroidAPIExtension+6

    Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.

    6.0 From $89/mo Visit site
  17. 17

    TOPdesk

    Free trial AndroidAPIiPhone+2

    TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

    5.9 From £51/mo Visit site
  18. 18

    KnowledgeBase.com

    by KnowledgeBase.com
    Free trial Web

    KnowledgeBase.com combines customizable help centers, AI assistance, analytics, and LiveChat integration in a web service.

    5.7 From $49/mo (annual) · 14-day trial Visit site
  19. 19

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.6 Pricing on request Visit site
  20. 20

    HelpDocs

    by HelpDocs
    Paid Web

    HelpDocs provides browser-based help publishing with domain controls, SSO, history, and analytics.

    5.5 From $99/mo (annual) · 14-day trial Visit site
  21. 21

    USU Knowledge Management

    by USU Knowledge Management
    Paid APILinuxSelf-hosted+2

    USU Knowledge Management combines knowledge publishing, federated search, chatbots, analytics, and e-learning for IT support settings.

    5.4 Pricing on request Visit site
  22. 22

    TeamDynamix ITSM

    Paid AndroidAPIiPhone+1

    TeamDynamix ITSM brings ITIL workflows, AI assistance, automation, discovery, integrations, and compliance information into one cloud platform.

    5.1 Pricing on request Visit site
  23. 23

    EasyVista Self Help

    Paid Web

    EasyVista Self Help provides core self-service, knowledge, workflow, analytics, and sign-on functions through the web.

    4.9 Pricing on request Visit site
  24. 24

    Matrix42 Enterprise Service Management

    Paid AndroidiPhoneWeb

    Choose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product.

    4.5 Pricing on request · 30-day trial Visit site
  25. 25

    ServiceNow Service Portal

    Paid Web
    4.0 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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