FREEDOM251

Freedom251 › IT & Infrastructure

Free and open first

Best Sla Management in 2026

SLA management software helps teams define service-level agreement rules, watch for breaches, and review SLA results. This list covers products with web, iOS, Android, API, self-hosted, or Windows deployment.

  1. 1

    Checkmk

    Free plan Open source AndroidAPIiPhone+5

    Checkmk offers broad infrastructure coverage and several monitoring methods, with a free Community option for smaller environments.

    9.3 Free plan · paid from €190/mo (annual) · 30-day trial Visit site
  2. 2

    SlaMetric

    Free plan Web

    SlaMetric covers provider records, SLA terms, measurements, alerts, and reporting, with a free plan and free trial listed.

    6.7 Free plan Visit site
  3. 3

    Effigate

    Free trial APILinuxMac+2

    Effigate brings delivery, SLA-managed support, and invoicing into one system.

    6.5 From $79/mo · 7-day trial Visit site
  4. 4

    Infodeck

    Free trial AndroidAPIiPhone+2

    Choose Infodeck if facility operations need to connect maintenance, service requests, and governance records, including mobile workflows and sensor-triggered work orders.

    6.4 From $17/user/mo (annual) Visit site
  5. 5

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.3 From $1,499/yr · 30-day trial Visit site
  6. 6

    Alemba Service Manager

    Paid AndroidAPIiPhone+3

    Choose Alemba Service Manager if your organization needs configurable service workflows, a broad process scope, and deployment options suited to governed operations.

    6.1 Pricing on request Visit site
  7. 7

    SolarWinds Service Desk

    Free trial AndroidAPIiPhone+1

    Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.

    6.0 From $39/mo (annual) · 30-day trial Visit site
  8. 8

    SuperOps

    Free trial AndroidiPhoneLinux+3

    SuperOps combines endpoint management with IT workflow and service-management features. There is a free trial, but no free plan, and the listed per-endpoint plans have minimum endpoint counts.

    5.9 From $79/mo (annual) Visit site
  9. 9

    TOPdesk

    Free trial AndroidAPIiPhone+2

    TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

    5.9 From £51/mo Visit site
  10. 10

    Vivantio

    by Vivantio
    Free trial APISelf-hostedWeb

    Vivantio brings service management, automation, asset records and self-service into one platform for multiple departments. Its starting price is annual, and there is no free plan.

    5.7 From $49/mo (annual) Visit site
  11. 11

    Qvasa SLA Management

    Free plan Web
    5.6 Free plan · paid from $10/mo (annual) Visit site
  12. 12

    Sirion

    Paid APIWeb

    Choose Sirion if an enterprise team needs a contract lifecycle platform with drafting, negotiation, repository search, and obligation monitoring.

    5.3 Pricing on request Visit site
  13. 13

    Xurrent Service Level Management

    Paid AndroidAPIiPhone+1

    Choose Xurrent if your IT organization or MSP needs automated service target tracking, escalation, and reporting across different agreement types.

    5.3 Pricing on request Visit site
  14. 14

    ConnectWise PSA

    Paid AndroidiPhoneWeb

    ConnectWise PSA combines project, ticketing, resource, and billing functions, with three plans differentiated by listed features.

    5.2 Pricing on request Visit site
  15. 15

    Venminder

    Paid APIWeb

    Venminder combines lifecycle workspaces, assessments, monitoring and integrations in a cloud service.

    5.1 Pricing on request Visit site
  16. 16

    CMW Platform SLA Management

    Paid AndroidiPhoneWeb
    4.9 From $349/user/yr Visit site
  17. 17

    Ivanti Service Desk

    Paid AndroidiPhoneWeb
    4.5 Pricing on request Visit site
  18. 18

    Enlighta Performance Management

    Paid Web
    4.4 Pricing on request Visit site
  19. 19

    IOSentra Service Desk

    Paid Web
    4.3 Pricing on request Visit site
  20. 20

    itmSUITE Service Level Management

    Paid Web
    4.2 Visit site
  21. 21

    ITSMOne

    Paid Web
    4.2 Pricing on request · 14-day trial Visit site
  22. 22

    ProcessUnity Vendor Risk Management

    Paid Web
    4.2 Pricing on request Visit site
  23. 23

    PatchDesk

    Paid Web
    4.1 From 169 CAD/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trial periods, paid starting prices, open-source licences, business-hours calendars, SLA reporting, ticketing integrations, and deployment before choosing. Check what remains available after a trial and whether the licence permits code changes.

Questions

Can I use SLA management software for free?

A free plan is available from products in this category. Check the plan's limits and what features require payment before adopting it.

Which products offer free trials?

Checkmk lists a 30-day trial, Effigate a 7-day trial, InvGate Service Desk a 30-day trial, and ITSMOne a 14-day trial.

What pricing should I expect?

Prices vary by product. Examples include Effigate from $79 per month, Infodeck from $17 per user per month on an annual term, and CMW Platform SLA Management from $349 per user per year.

What SLA features should I compare?

Compare SLA policy rules, breach alerts, business-hours calendars, SLA reporting, and ticketing integrations.

Can I self-host an SLA management tool?

Self-hosted deployment is listed for products such as Alemba Service Manager. Check the deployment options for the product you are considering.

Is open-source SLA management software available?

Open-source code is offered by products in this category. Review the licence to confirm whether you can read, modify, and use the code as intended.

More in IT & Infrastructure