SlaMetric

What SlaMetric is

SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It keeps provider contacts and history alongside service inventories and SLA contracts, which can include security, disaster recovery, penalty, and legal clauses. The platform lists 19 metric categories and more than 150 predefined metric types, including availability and performance measures. It calculates SLA compliance, detects breaches, computes service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, calculations, breach alerts, service credit calculations, PDF SLA annex generation, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. An Advanced Plan is marked Coming Soon and lists automated metric collection, OpenTelemetry and API integrations, a provider portal, digital signatures, advanced analytics and AI insights, an SLA Telemetry dashboard, and priority support. No price is listed for either plan. SlaMetric also offers a free trial, and its maker advertises setup in five minutes. The Advanced Plan's listed capabilities are forthcoming, so its availability should be distinguished from current Free Plan features.

Who it suits

SlaMetric suits medium-sized companies that manage service agreements with contractors or other providers. It may fit teams tracking service metrics, compliance, breaches, and credits.

Limits

The Free Plan uses manual measurement entry and includes basic reports and dashboards. Automated collection, OpenTelemetry and API integrations, a provider portal, digital signatures, advanced analytics and AI insights, an SLA Telemetry dashboard, and priority support are listed under the Advanced Plan, which is marked Coming Soon.

Getting started

1. Visit https://slametric.com/.
2. Create an account for the free plan or start a free trial.
3. Add provider and service information, then define SLA contracts.
4. Enter measurements manually to calculate compliance, breaches, and service credits.
5. Use the available alerts, PDF SLA annexes, reports, and dashboards.

Verdict

SlaMetric covers provider records, SLA terms, measurements, alerts, and reporting, with a free plan and free trial listed. Automated collection and other Advanced Plan capabilities are marked Coming Soon, and prices are not provided.