No. 8 of 50 ·IT SLA Management Software

SlaMetric

Web

Freedom report

Two barsScore 6.3

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SlaMetric is ranked #8 of 50 in IT SLA management software on Freedom251. It runs on Web. There is a free plan. A free trial is offered.

SlaMetric plans and pricing

All plans

Free Plan Not published Company and user management · Provider management · Service inventory · SLA contracts · 19 metric categories (150+ types) · Manual measurement entry · Compliance calculations · Breach alerts · Service credit calculator · PDF SLA annexes · Basic reports and dashboards slametric.com · 5 Oct 2026

Advanced Plan Not published per company Everything in Free Plan · OpenTelemetry and API integrations · Automated metric collection · Provider portal · Digital signatures · Advanced analytics and AI insights · SLA Telemetry dashboard · Priority support · Coming Soon slametric.com · 5 Oct 2026

Compared on IT SLA management software

Free plan: Yes
SLA reporting: Yes
API access: Yes

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The record

Purpose: SlaMetric describes itself as a SaaS platform for medium-sized companies to manage service level agreements with providers.
Provider management: The platform manages contractors and service providers, including their contact information and history.
SLA contracts: Users can define SLA contracts with security, disaster recovery, penalty, and legal clauses.
Metrics: SlaMetric lists 19 metric categories and more than 150 predefined metric types covering areas including availability and performance.
Calculations and alerts: The platform calculates SLA compliance, detects breaches, computes service credits, and provides threshold alerts.
Data protection: The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data.
Free plan limits: The Free Plan includes manual measurement entry, SLA calculations, breach alerts, service credit calculations, PDF SLA annex generation, and basic reports and dashboards.
Integrations: The Coming Soon Advanced Plan lists external integrations including OpenTelemetry and APIs.
Advanced plan features: The Coming Soon Advanced Plan lists automated metric collection, a provider portal for metric submission, digital signatures, advanced analytics and AI insights, and an SLA Telemetry dashboard.
Support: Priority support is listed as an Advanced Plan feature.
Setup: The maker advertises setup in five minutes.
Platform: A third-party product listing describes SlaMetric as web-only.
Price from: Free

Where it ranks on Freedom251

Best IT SLA Management Software in 2026#8 of 50

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Sources

slametric.com· checked 5 Oct 2026
itechguides.com/products/slametric/· checked 5 Oct 2026