No. 8 of 50 ·IT SLA Management Software

Xurrent Service Level Management

Web · Android · iPhone · API

Freedom report

Two barsScore 5.6

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Xurrent Service Level Management is ranked #8 of 50 in IT SLA management software on Freedom251. It runs on Android, API, iOS, Web.

Xurrent Service Level Management plans and pricing

All plans

Starter Not published custom pricing 20 platform users/month · ITSM only · 1 integration · Xurrent Support xurrent.com · 30 Sept 2026

Corporate Not published custom pricing 50 platform users/month · ITSM + ESM for SMBs up to 5,000 employees · 3 templated integrations · business-hours support xurrent.com · 30 Sept 2026

Enterprise Not published custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · unlimited templated integrations · 24x7 escalation support xurrent.com · 30 Sept 2026

MSP Corporate Not published custom pricing 50 platform users/month · ITSM + limited ESM · licenses shareable among customers · business-hours support xurrent.com · 30 Sept 2026

MSP Enterprise Not published custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · licenses shareable among customers · 24/7 escalation support xurrent.com · 30 Sept 2026

Compared on IT SLA management software

SLA scope: both
Escalation automation: Yes
Business-hour calendars: Yes
Multi-level SLAs: Yes
SLA reporting: Yes
API access: Yes

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The record

Purpose: Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead.
AI SLA tracking: The platform uses AI-powered SLA tracking, automated compliance monitoring, request prioritization and real-time alerts.
SLA types: Users can configure SLAs, Operational Level Agreements and Experience Level Agreements with response and resolution times.
Real-time monitoring: Xurrent provides real-time visibility into SLA performance to help prevent breaches and ensure timely service delivery.
Automation: Predefined rules can trigger notifications and actions when SLAs are at risk of being breached.
Escalation: Escalation policies can automatically raise SLA breaches to higher support levels or management.
Reporting: The SLA module provides detailed reports on service performance for process improvement and service-delivery analysis.
Target calculation: Response and resolution targets are derived from the SLA’s Service Offering, including its durations and support-hours calendar, and inherited automatically by covered requests.
Integrations: Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning.
Jira integration: The Jira integration supports on-premise and cloud Jira, and a basic App Store integration is free for all Xurrent users.
Security compliance: Xurrent states that it holds ISO 27001 and ISO 27018 certifications and allows customers to request its latest SOC 2 Type 2 report.
Data protection: Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer.
Audience: The pricing page positions Xurrent for corporate IT organizations and managed service providers, including SMBs, enterprises and MSPs.
Support: Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email.

Where it ranks on Freedom251

Best IT SLA Management Software in 2026#8 of 50

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Sources

xurrent.com/features/sla· checked 30 Sept 2026
xurrent.com/help/service-level-management-overview· checked 30 Sept 2026
developer.xurrent.com· checked 30 Sept 2026
xurrent.com/standard-integrations· checked 30 Sept 2026
xurrent.com/security· checked 30 Sept 2026
xurrent.com/pricing/it-service-management· checked 30 Sept 2026