Side by side
TOPdesk vs Xurrent Service Level Management
Both stand on sla management. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+2
TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers. Buyers should weigh its per-agent pricing and support schedules against their deployment and service needs.
Visit TOPdesk Paid AndroidAPIiPhone+1
Choose Xurrent if your IT organization or MSP needs automated service target tracking, escalation, and reporting across different agreement types. Check the plan scope and custom pricing against your user, integration, and support needs before selecting a tier.
Visit Xurrent Service Level ManagementThe facts
| TOPdesk | Xurrent Service Level Management | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Android, API, iPhone, Web |
| Lowest paid plan | Essential: £51 per agent a month | Free or on request |
| Plans published | 3 | 5 |
| Maker | Not published | Not published |
| Website | topdesk.com | xurrent.com |
| On sla management | #9 of 23 | #13 of 23 |
TOPdesk: what it does well
- Self-service portal supports ticket submission and tracking.
- Asset Management gives a graphical overview of company assets.
- More than 100 integrations and an Open API.
- All plans include 100GB of storage.
What to know first
- No free plan is available.
- Essential and Engaged list 8/5 support.
- Excellent costs £101 per agent per month.
Xurrent Service Level Management: what it does well
- Supports SLAs, OLAs, and XLAs with response and resolution targets.
- Targets inherit from service offerings and support-hours calendars.
- Rules can trigger actions and notifications when breach risk emerges.
- Escalation policies can route breaches to support leadership or management.
- Offers multiple APIs, Workato, and Jira integrations.
What to know first
- Pricing is custom and available on request.
- Starter includes 20 platform users per month and one integration.
- Corporate plan limits templated integrations to three.
- Business-hours support is specified for Corporate and MSP Corporate.
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