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TOPdesk

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What TOPdesk is

TOPdesk is service management software for teams handling tickets, service requests, and shared knowledge across IT, Facility Management, and HR. Incident Management lets agents register and process requests and complaints, then assign tickets. End users can submit and track tickets and look for answers through the Self-Service Portal. Asset Management provides a graphical view of company assets, including access passes and company cars.

Essential, Engaged, and Excellent each include unlimited assets, tickets, and end users, plus 100GB of storage and a 2GB file upload limit. Per-agent monthly prices are £51 for Essential, £72 for Engaged, and £101 for Excellent. Engaged adds change, contract and SLA, operations, and problem management; Excellent adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers more than 100 integrations and an Open API, including Microsoft Teams, Microsoft Entra ID, Slack, Salesforce, and Power BI. A free trial is available, but there is no free plan.

Who it suits

TOPdesk suits IT, Facility Management, and HR service departments that need ticket handling, self-service, and asset management. It offers cloud and on-premises deployment options.

What it does well

  • Self-service portal supports ticket submission and tracking.
  • Asset Management gives a graphical overview of company assets.
  • More than 100 integrations and an Open API.
  • All plans include 100GB of storage.

What to know first

  • No free plan is available.
  • Essential and Engaged list 8/5 support.
  • Excellent costs £101 per agent per month.

Limits

All listed plans include 100GB of storage and a 2GB file upload limit. Essential includes core service management; Engaged adds change, contract and SLA, operations, and problem management, while Excellent adds project management and a webshop.

Plans

PlanBilled and limitsPrice
Excellentper agent/month · Everything in Engaged · Project Management · Webshop · Live chat · Annual health check · Benchmark reporting · AI Incident Summarization · AI Writing Assistant · AI Answer Assistant · AI Translation£101 a month
Essentialper agent/month · Incident Management · Asset Management · Unlimited assets, tickets and end users · Self-Service Portal · Knowledge Base · Dashboard & Reporting£51 a month
Engagedper agent/month · Everything in Essential · Change Management · Contract and SLA Management · Operations Management · Problem Management · AI Incident Categorization · AI Knowledge Item Generation · AI Search£72 a month

As topdesk.com lists them, read 21 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the TOPdesk website.
  2. Choose Essential, Engaged, or Excellent at 51.00 GBP, 72.00 GBP, or £101 per agent/month.
  3. Use the free trial to evaluate the service.
  4. Choose cloud deployment or an on-premises setup.
  5. Access TOPdesk through the web application or its Android and iOS mobile apps.

Verdict

TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers. Buyers should weigh its per-agent pricing and support schedules against their deployment and service needs.

Questions

How much does TOPdesk cost?

Essential is £51 per agent/month, Engaged is £72 per agent/month, and Excellent is £101 per agent/month.

Does TOPdesk have a free plan or trial?

There is no free plan. A free trial is available.

Which platforms does TOPdesk support?

TOPdesk supports Android, iOS, web, API, and self-hosted use. Its desktop client is web-based and supports Chrome, Firefox, Edge, and Safari.

What changes between plans?

Engaged adds change, contract and SLA, operations, and problem management. Excellent adds project management and a webshop.

What integrations are available?

TOPdesk offers more than 100 integrations and an Open API. Named integrations include Microsoft Teams, Microsoft Entra ID, Slack, Salesforce, and Power BI.

What support do the plans include?

All plans include local product support. Essential and Engaged list 8/5 support; Excellent lists 24/5 support.

Facts from TOPdesk's own pages

AI capabilities
Higher plans include AI incident categorization, knowledge-item generation, search, summarization, writing, answer and translation assistance. · topdesk.com, 21 Oct 2026
Android app reach
The Google Play listing shows at least 10,000 downloads for the TOPdesk app. · play.google.com, 21 Oct 2026
API
The product exposes APIs, OData endpoints and webhooks for custom integrations and automation. · topdesk.com, 21 Oct 2026
Asset management
Asset management records equipment, ownership and lifecycle information and can link assets to tickets. · thecxlead.com, 21 Oct 2026
Availability
TOPdesk states an average uptime of 99.9 percent and more than 10 million users worldwide. · topdesk.com, 21 Oct 2026
Browser requirements
The desktop client is web-based and supports Chrome, Firefox, Edge, and Safari; TOPdesk says it does not support Internet Explorer or Edge Legacy. · docs.topdesk.com, 4 Oct 2026
Change management
Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets. · topdesk.com, 21 Oct 2026
Company founded
Crunchbase states that TOPdesk was founded in 1993. · crunchbase.com, 21 Oct 2026
Company headquarters
TOPdesk's headquarters are listed in Delft, Zuid-Holland, Netherlands. · linkedin.com, 21 Oct 2026
Company legal name
Crunchbase lists the legal entity as TOPdesk Nederland BV. · crunchbase.com, 21 Oct 2026
Company size
LinkedIn lists TOPdesk as privately held with 501–1,000 employees and 723 employee profiles. · linkedin.com, 21 Oct 2026
Contract and SLA management
Contract and service-level management tracks agreements, call durations and performance indicators. · topdesk.com, 21 Oct 2026
Deployment
TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. · topdesk.com, 21 Oct 2026
Documentation and support
The documentation portal contains module manuals, usage guidance, API documentation, a customer knowledge base and support-team access. · topdesk.com, 21 Oct 2026
Founded
1993 · topdesk.com, 28 Sept 2026
Headquarters
Delft, Netherlands · topdesk.com, 28 Sept 2026
Incident management
The platform registers, routes and tracks incidents through resolution, including SLA tracking. · thecxlead.com, 21 Oct 2026
Integrations
TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. · topdesk.com, 21 Oct 2026
Knowledge base
TOPdesk provides a knowledge base for publishing answers and reducing repetitive support requests. · topdesk.com, 21 Oct 2026
Licence
TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software. · assets.applytosupply.digitalmarketplace.service.gov.uk, 21 Oct 2026
Limit: feature gaps
Reviews mention missing or incomplete capabilities such as ticket merging, external acknowledgements, some asset functions and advanced project or release management. · capterra.com, 21 Oct 2026
Limit: interface complexity
Reviewers report that the interface can feel cluttered, dated or difficult to learn, especially during initial setup. · getapp.com, 21 Oct 2026
Limit: pricing
An independent review says the pricing structure can be poor value for smaller businesses and that onboarding may be less smooth than desired. · thecxlead.com, 21 Oct 2026
Limit: reporting
Several reviewers say reporting and analytics are weaker or harder to customize than competing products. · capterra.com, 21 Oct 2026

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