No. 40 of 61 ·IT Knowledge Base Software

TOPdesk

Name: TOPdesk
Price: 51 GBP

Web · Android · iPhone · Self-hosted · API · paid plans from £51/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

TOPdesk is ranked #40 of 61 in IT knowledge base software on Freedom251. It runs on Android, API, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at £51/mo.

TOPdesk plans and pricing

All plans

Essential £51/mo Per agent/month Unlimited assets, tickets, and end users · 100GB free storage · 2GB file upload topdesk.com · 4 Oct 2026

Engaged £72/mo Per agent/month Unlimited assets, tickets, and end users · 100GB free storage · 2GB file upload topdesk.com · 4 Oct 2026

Excellent £101/mo Per agent/month Unlimited assets, tickets, and end users · 100GB free storage · 2GB file upload topdesk.com · 4 Oct 2026

Compared on IT knowledge base software

Free plan: No
SLA management: Yes
IT asset management: Yes

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The record

Purpose: TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests.
Incident management: Incident Management lets teams register and process requests and complaints and assign tickets to agents.
Self-service: The Self-Service Portal lets end users submit and track tickets and find answers to common questions.
Asset management: Asset Management provides a graphical overview of company assets, including items such as access passes and company cars.
Plan differences: Engaged adds change, contract and SLA, operations, and problem management; Excellent adds project management and a webshop.
Integrations: TOPdesk offers 100+ integrations and an Open API; named integrations include Microsoft Teams, Microsoft Entra ID, Slack, Salesforce, and Power BI.
Deployment: TOPdesk runs in the cloud for most customers and also supports on-premises setups.
Security: The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime.
Support: All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent.
Storage: Each listed plan includes 100GB of free storage, and the listed file upload limit is 2GB.
Mobile: TOPdesk Mobile is available through the web application and the App Store and Play Store.
Browser requirements: The desktop client is web-based and supports Chrome, Firefox, Edge, and Safari; TOPdesk says it does not support Internet Explorer or Edge Legacy.
Who it serves: TOPdesk describes use across IT, Facility Management, and HR service departments.
Founded: 1993
Price from: £51/mo

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#40 of 61
Best IT SLA Management Software in 2026#37 of 50
Best IT Help Desk Software in 2026#30 of 48
Best IT Change Management Software in 2026#32 of 43
Best IT Problem Management Software in 2026#25 of 41
Best CMDB Software in 2026#31 of 39
Best Enterprise Service Management Software in 2026#23 of 30
Best IT Incident Management Software in 2026#25 of 28
Best Church Facility Management Software in 2026#18 of 26
Best IT Service Catalog Software in 2026#17 of 23

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Sources

topdesk.com/en/features/· checked 4 Oct 2026
topdesk.com/en/pricing/· checked 4 Oct 2026
topdesk.com/en/platform/api-integrations/· checked 4 Oct 2026
topdesk.com/en/platform/· checked 4 Oct 2026
docs.topdesk.com/en/topdesk-mobile.html· checked 4 Oct 2026
docs.topdesk.com/en/end-users-and-operators.html· checked 4 Oct 2026
topdesk.com/en/blog/10-things-you-dont-know-about-t· checked 4 Oct 2026
topdesk.com/en/· checked 28 Sept 2026