Side by side
InvGate Service Desk vs TOPdesk
Both stand on sla management. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+5
Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system. Look elsewhere if you need a free plan or more than five agents on Starter; Pro is listed from $2,500/year.
Visit InvGate Service Desk
Free trial AndroidAPIiPhone+2
TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers. Buyers should weigh its per-agent pricing and support schedules against their deployment and service needs.
Visit TOPdeskThe facts
| InvGate Service Desk | TOPdesk | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | No |
| Runs on | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | Pro: $500 per agent a year | Essential: £51 per agent a month |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | invgate.com | topdesk.com |
| On sla management | #5 of 23 | #9 of 23 |
InvGate Service Desk: what it does well
- Supports service delivery across IT, Facilities, and multiple departments.
- No-code builder includes approvals, conditions, and parallel flows.
- AI Hub offers summaries, suggested answers, and article generation.
- Connects through REST API and named native integrations.
- SaaS and on-premise deployment options are available.
What to know first
- No free plan is available.
- Starter is limited to five agents.
- Pro starts at $2,500/year for 5–50 agents.
TOPdesk: what it does well
- Self-service portal supports ticket submission and tracking.
- Asset Management gives a graphical overview of company assets.
- More than 100 integrations and an Open API.
- All plans include 100GB of storage.
What to know first
- No free plan is available.
- Essential and Engaged list 8/5 support.
- Excellent costs £101 per agent per month.
Alternatives to InvGate Service Desk Alternatives to TOPdesk The whole list