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Best Ticketing Software in 2026

Ticketing software helps teams collect, organize, and answer support requests. This list is for people comparing service tools on a budget, including hosted products and self-hosted options.

  1. 1

    GLPI

    Free plan Open source AndroidAPIExtension+6

    GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

    9.1 Free plan · paid from €19/user/mo · 45-day trial Visit site
  2. 2

    Zammad

    Free plan Open source APILinuxMac+3

    Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options.

    8.6 Open source · paid from €7/mo (annual) · 30-day trial Visit site
  3. 3

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.3 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  4. 4

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5

    Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

    7.2 Free plan · paid from $13/mo · 30-day trial Visit site
  5. 5

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.1 From $19/mo (annual) · 14-day trial Visit site
  6. 6

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.1 30-day trial Visit site
  7. 7

    Help Scout

    by Help Scout
    Free plan API

    Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.

    7.0 Free plan · paid from $25/user/mo · 15-day trial Visit site
  8. 8

    osTicket

    Free plan APISelf-hostedWeb

    osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

    7.0 Free plan Visit site
  9. 9

    Hiver

    Free plan API

    Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.

    6.9 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
  10. 10

    Deskpro

    Free trial AndroidAPIiPhone+2

    Choose Deskpro if your team needs a help desk spanning multiple departments, channels, and deployment options.

    6.5 From $39/mo · 14-day trial Visit site
  11. 11

    UVdesk

    Free plan API

    UVdesk combines core help-desk functions with free, Open Source, and paid plan paths. Compare the agent minimums and mailbox or knowledgebase allowances against your support volume.

    6.5 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
  12. 12

    Zoho Desk

    by Zoho Desk
    Free plan API

    Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

    6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  13. 13

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.4 From $25/user/mo (annual) · 14-day trial Visit site
  14. 14

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.3 From $1,499/yr · 30-day trial Visit site
  15. 15

    Re:amaze

    by Re:amaze
    Free trial AndroidAPIiPhone+1

    Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.

    6.1 14-day trial Visit site
  16. 16

    SolarWinds Service Desk

    Free trial AndroidAPIiPhone+1

    Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.

    6.0 From $39/mo (annual) · 30-day trial Visit site
  17. 17

    SupportPal

    Free trial APILinuxSelf-hosted+2

    SupportPal provides a broad self-hosted help-desk feature set, including channel intake, SLA management, reports, self-service, and security controls.

    6.0 30-day trial Visit site
  18. 18

    SysAid

    Free trial AndroidAPIExtension+6

    Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.

    5.9 From $89/mo Visit site
  19. 19

    TOPdesk

    Free trial AndroidAPIiPhone+2

    TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

    5.9 From £51/mo Visit site
  20. 20

    BoldDesk

    by BoldDesk
    Paid API

    BoldDesk brings core support-desk functions into agent-based plans with included AI-credit allowances. Review the API-focused platform, annual billing, and seat requirements before choosing a tier.

    5.7 From $20/user/mo (annual) · 15-day trial Visit site
  21. 21

    Kayako

    by Kayako
    Paid AndroidAPIiPhone+1

    Choose Kayako if its listed support functions match your team's needs, from shared inbox and ticketing to knowledge content, live chat, automation, and reporting.

    5.7 Visit site
  22. 22

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.7 Pricing on request Visit site
  23. 23

    LiveAgent

    by LiveAgent
    Free trial API

    LiveAgent combines multichannel support tools with ticketing, automation, and AI features.

    5.7 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site
  24. 24

    Dixa

    by Dixa
    Paid API

    Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

    5.6 From €89/user/mo Visit site
  25. 25

    Gladly

    by Gladly
    Paid APIWeb

    Gladly brings customer service and shopping assistance together with customer journey context and integrations.

    5.6 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trial terms, paid starting prices, supported platforms, and the features you need: agents, channels, service-level agreement management, workflow automation, customer portals, knowledge bases, and reporting. If you need to read or change the code, check the open-source licence.

Questions

Is ticketing software available with a free plan?

Yes. A free plan is offered by tools such as GLPI and Hiver. Check the plan details and limits before relying on it.

Can I try ticketing software before paying?

Yes. Trials are offered by tools in this category. Deskpro lists 14 days, GLPI 45 days, and Hiver 7 days.

What paid starting prices are listed?

Deskpro lists plans from $39 per month, GLPI from €19 per user per month, and Hiver from $25 per user per month on annual billing. ConnectWise PSA lists pricing on request.

Which platforms do these tools support?

The category includes tools for web, Android, iOS, Windows, API, and self-hosted use. Check the platform listed for the product you are considering.

Can I use open-source ticketing software?

Open-source code is offered by tools in this category. Review the licence and hosting requirements to confirm they suit your needs.

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