Freedom251 › Social Media Customer Service Software
Deskpro
What Deskpro is
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as a cloud service or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. Its unified inbox brings email, chat, voice, social, and internal conversations together. Workflows can handle routine tasks, route and assign requests, and initiate escalations. A customizable multilingual knowledge base supports customer and agent self-service. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention, with agents choosing what is sent. Real-time dashboards and custom reports cover team performance and SLA tracking. The product also supports API access and lists integrations such as HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Cloud plans start at $39 per agent per month, with a five-agent minimum for Team; Professional and Enterprise require at least 10 and 25 agents. A 14-day trial is available, but there is no free plan.
Who it suits
Deskpro suits customer support, IT, HR, and operations teams that need a shared inbox, service workflows, and reporting. It can also suit organizations that require private deployment or mobile apps for agents.
What it does well
- Combines email, chat, voice, social, and internal channels.
- Automates request routing, assignment, and escalations.
- Includes a customizable multilingual knowledge base.
- AI can draft replies and summarize ticket threads.
- Offers iOS and Android agent apps.
- Lists integrations including Jira, Salesforce, Slack, and Zapier.
What to know first
- No free plan is available.
- Team requires at least five agents.
- Professional and Enterprise have 10- and 25-agent minimums.
Limits
The Team plan is $39 per agent per month and requires at least five agents. Professional is $59 per agent per month with a 10-agent minimum; Enterprise is $99 per agent per month with a 25-agent minimum. There is no free plan; the trial lasts 14 days.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Team | /agent/month (Min 5 agents) · 5-agent minimum · Standard Support · unified inbox · Help Center · chatbot · apps and integrations · mobile apps · reporting and analytics | $39 a month |
| Professional | /agent/month (Min 10 agents) · 10-agent minimum · Deskpro AI · AI-powered chatbot · multiple brand support · advanced voice and call controls · CRM sync · Professional Support | $59 a month |
| Enterprise | /agent/month (Min 25 agents) · 25-agent minimum · global data center option · security reviews · sandbox · HIPAA-compliant hosting · account manager · implementation services · Enterprise Support | $99 a month |
As deskpro.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.deskpro.com/.
- Choose cloud service or a private deployment option.
- Start the 14-day trial.
- Select a plan that meets its agent minimum.
- Use the web service or agent apps for iOS and Android.
Verdict
Choose Deskpro if your team needs a help desk spanning multiple departments, channels, and deployment options. Look elsewhere if you need a free plan or a cloud tier without the listed minimum agent count.
Questions
Is there a free plan?
No. Deskpro offers a 14-day trial.
How much do the plans cost?
Team is $39 per agent per month, Professional is $59 per agent per month, and Enterprise is $99 per agent per month.
What are the minimum agent counts?
Team requires five agents, Professional requires 10, and Enterprise requires 25.
Which platforms are supported?
Deskpro lists Android, iOS, API, self-hosted, and web.
Can Deskpro be deployed privately?
Yes. Private deployment options include on-premise, VPC, regional cloud, and sovereign cloud.
Which integrations are listed?
Deskpro lists HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access.
Facts from Deskpro's own pages
- Included agent seats
- 5 · deskpro.com, 20 Sept 2026
- AI
- Deskpro AI can draft replies, summarize ticket threads, and flag items needing attention, while agents decide what gets sent. · deskpro.com, 9 Oct 2026
- API access
- Yes · deskpro.com, 20 Sept 2026
- Automation
- Workflows can automate routine tasks, route and assign requests, and trigger escalations. · deskpro.com, 9 Oct 2026
- Channels
- It brings conversations from email, chat, voice, social, and internal channels into a unified inbox. · deskpro.com, 9 Oct 2026
- Cloud availability
- Deskpro states its cloud platform has over 99.9% availability, backed by redundant infrastructure and continuous monitoring. · deskpro.com, 9 Oct 2026
- Data protection
- Deskpro says customer data stored on AWS servers is encrypted at rest with AES-256 and data in transit is protected with TLS 1.2 or 1.3. · deskpro.com, 9 Oct 2026
- Free plan
- No · deskpro.com, 20 Sept 2026
- Help center
- Yes · deskpro.com, 20 Sept 2026
- Integrations
- Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. · deskpro.com, 9 Oct 2026
- Mobile apps
- Deskpro provides agent apps for iOS and Android that support ticket management and replies. · deskpro.com, 9 Oct 2026
- Private deployment
- Deskpro Private supports on-premise, VPC, regional cloud, or sovereign cloud deployment, with an option to use a self-hosted or custom AI model. · deskpro.com, 9 Oct 2026
- Product
- Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment. · deskpro.com, 9 Oct 2026
- Reporting
- Deskpro offers real-time dashboards and custom reports for team performance and SLA tracking. · deskpro.com, 9 Oct 2026
- Security
- The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations. · deskpro.com, 9 Oct 2026
- Self-service
- The product includes a customizable multilingual knowledge base for customers and agents. · deskpro.com, 9 Oct 2026
- Shared inbox
- Yes · deskpro.com, 20 Sept 2026
- SLA management
- Yes · deskpro.com, 20 Sept 2026
- Support
- The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise. · deskpro.com, 9 Oct 2026
- Ticket automation
- Yes · deskpro.com, 20 Sept 2026
Where Deskpro stands on Freedom251
- Social Media Customer Service Software#7 of 41
- Multilingual Customer Support Software#6 of 22
- IT Knowledge Base Software#20 of 60
- Ticketing Software#10 of 29
- Customer Service - Midmarket Software#11 of 30
- Help desk software#49 of 101