Hiver

What Hiver is

Hiver is a shared inbox and customer support tool with features for coordinating requests, managing service levels and automating tickets. Its listed capabilities include SLA management, a help center, a customer portal and API access. The free plan includes 2 agent seats, and a 7-day trial is available. Paid plans are billed annually. Growth costs $25 a month and includes 2 shared inboxes, 10 users, 10 automations per shared inbox and 2 custom fields. Pro costs $55 a month, with 5 shared inboxes, unlimited users, 20 automations per shared inbox and 10 custom fields. Elite costs $85 a month and includes unlimited shared inboxes, users and automations, plus 6 custom roles. Hiver's listed platform is API. The plan tiers vary in their allowances for inboxes, users, automations, custom fields and roles, so those limits are key to choosing a plan. Teams can start with the free plan or trial before considering an annual paid tier.

Who it suits

Hiver suits support teams that need to coordinate work through shared inboxes and use ticket automation, SLAs or a customer portal. Its tiered plans give teams different limits for inboxes, users, automations, fields and roles.

Limits

The free plan includes two agent seats. The least expensive paid tier, Growth at $25 a month billed annually, includes two shared inboxes, 10 users, 10 automations per shared inbox, and two custom fields.

Getting started

1. Visit the Hiver website.
2. Start with the free plan or use the seven-day trial.
3. Choose a paid plan billed annually if needed.
4. Select a tier based on its shared inbox, user, automation, and custom-field allowances.

Verdict

Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.