Side by side
Hiver vs Zammad
Both stand on customer service - enterprise software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.
Visit Hiver Free plan Open source APILinuxMac+3
Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options. Compare agent limits, storage, channels, support, and annual-billing prices across plans before choosing.
Visit ZammadThe facts
| Hiver | Zammad | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | API | API, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Growth: $25 a month | Starter v2: €9 per agent a month |
| Plans published | 3 | 6 |
| Maker | Not published | Not published |
| Website | hiverhq.com | zammad.com |
| On customer service - enterprise software | #3 of 27 | #1 of 27 |
Hiver: what it does well
- Free plan includes 2 agent seats.
- Includes SLA management and ticket automation.
- Help center and customer portal are listed.
- API access is available.
- A 7-day trial is offered.
What to know first
- Growth is limited to 2 shared inboxes.
- Growth includes 10 users and 2 custom fields.
- Paid plans are billed annually.
Zammad: what it does well
- Tickets can be assigned, prioritized, and annotated internally.
- Automation, templates, and bulk actions support repetitive work.
- Web app supports over 40 languages.
- Free plan and 30-day trial are listed.
- REST API and integrations with named services are available.
What to know first
- Self-hosted customers handle updates, backups, and availability.
- Optional AI features cost €0.03 per AI call.
- Hosted support coverage is 8x5 CET.