Best AI Customer Service Software in 2026
Updated
Support teams evaluating AI tools can compare how they assist agents, resolve requests, and route tickets. Look at the AI resolution model alongside agent assistance, then compare supported channels, helpdesk integrations, and knowledge base features with your support setup. Routing automation and ticketing workflows describe further dimensions of request handling. Free-plan availability and paid-from pricing round out the listed criteria, helping you consider workflow fit and access together.
41ranked
5free plans on this page
$1.50/molowest paid tier
10 Oct 2026last checked
5 of 10 with known pricing have a free tier;0 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | SparrowDeskWeb · Android · API | Two bars | 2 of 6 | $16/mo | 6.5 | ||
| 2 | FreshdeskAPI | Two bars | 0 of 6 | $19/mo | 6.4 | ||
| 3 | Yellow.aiWeb · Android · iPhone | Three bars | 3 of 6 | Free | 6.4 | ||
| 4 | YundaDeskWeb | Two bars | 1 of 6 | $20/mo | 6.3 | ||
| 5 | Zoho DeskAPI | Two bars | 0 of 6 | ₹420/mo | 6.2 | ||
| 6 | GorgiasWeb · Android · iPhone · API · Extension | Two bars | 3 of 6 | 5.6 | |||
| 7 | KustomerWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.6 | |||
| 8 | DigitalGeniusWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.5 | |||
| 9 | AgentDeskWeb · Self-hosted · API | One bar | 1 of 6 | 5.4 | |||
| 10 | CognigyWeb · Self-hosted · API | One bar | 1 of 6 | 5.4 | |||
| 11 | DecagonWeb · API | One bar | 1 of 6 | 5.4 | |||
| 12 | GladlyWeb · API | One bar | 1 of 6 | 5.4 | |||
| 13 | Kore.aiWeb · Self-hosted · API | One bar | 1 of 6 | 5.4 | |||
| 14 | Genesys Cloud CXWeb · Windows · Mac · Android · iPhone | Two bars | No | 5 of 6 | $75/mo | 5.3 | |
| 15 | ParloaWeb · API | One bar | 1 of 6 | 5.3 | |||
| 16 | Talkdesk Quality ManagementWeb | One bar | 1 of 6 | $165/mo | 5.3 | ||
| 17 | AdaWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.2 | |||
| 18 | HiverAPI | One bar | 0 of 6 | $25/mo | 5.2 | ||
| 19 | IntercomWeb · Android · iPhone | Two bars | No | 3 of 6 | $19/mo | 5.2 | |
| 20 | MavenoidWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.2 | |||
| 21 | Re:amazeWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $29/mo | 5.2 | |
| 22 | Agentforce Contact CenterWeb · Android · iPhone | Two bars | No | 3 of 6 | $50/mo | 5.1 | |
| 23 | CrestaWeb · API | One bar | 1 of 6 | 5.0 | |||
| 24 | Forethought SolveWeb · API | One bar | 1 of 6 | 5.0 | |||
| 25 | GobotWeb | One bar | No | 1 of 6 | $1.50/mo | 5.0 |
Compare all 25 in a table
| # | App | Score | Free plan | Paid from | AI resolution model | Ticketing workflows |
|---|---|---|---|---|---|---|
| 1 | SparrowDesk | 6.5 | Yes | hybrid | Yes | |
| 2 | Freshdesk | 6.4 | No | 19 /mo | ||
| 3 | Yellow.ai | 6.4 | Yes | |||
| 4 | YundaDesk | 6.3 | Yes | 20 /mo | hybrid | Yes |
| 5 | Zoho Desk | 6.2 | Yes | |||
| 6 | Gorgias | 5.6 | No | |||
| 7 | Kustomer | 5.6 | ||||
| 8 | DigitalGenius | 5.5 | hybrid | Yes | ||
| 9 | AgentDesk | 5.4 | hybrid | Yes | ||
| 10 | Cognigy | 5.4 | ||||
| 11 | Decagon | 5.4 | ||||
| 12 | Gladly | 5.4 | ||||
| 13 | Kore.ai | 5.4 | ||||
| 14 | Genesys Cloud CX | 5.3 | No | |||
| 15 | Parloa | 5.3 | ||||
| 16 | Talkdesk Quality Management | 5.3 | No | No | ||
| 17 | Ada | 5.2 | No | |||
| 18 | Hiver | 5.2 | Yes | |||
| 19 | Intercom | 5.2 | No | |||
| 20 | Mavenoid | 5.2 | ||||
| 21 | Re:amaze | 5.2 | No | |||
| 22 | Agentforce Contact Center | 5.1 | No | |||
| 23 | Cresta | 5.0 | No | autonomous | Yes | |
| 24 | Forethought Solve | 5.0 | No | |||
| 25 | Gobot | 5.0 | No | autonomous | No |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.