FREEDOM251

Freedom251 › AI Tools

Free and open first

Best AI Customer Service Software in 2026

Support teams evaluating AI tools can compare how they assist agents, resolve requests, and route tickets. Look at the AI resolution model alongside agent assistance, then compare supported channels, helpdesk integrations, and knowledge base features with your support setup. Routing automation and ticketing workflows describe further dimensions of request handling. Free-plan availability and paid-from pricing round out the listed criteria, helping you consider workflow fit and access together.

  1. 1

    AgentDesk

    Free plan APISelf-hostedWeb

    Support teams seeking a free, open-source web platform with ticketing, routing, multiple messaging channels, and human handoff should consider AgentDesk.

    7.2 Open source Visit site
  2. 2

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.1 From $19/mo (annual) · 14-day trial Visit site
  3. 3

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.1 30-day trial Visit site
  4. 4

    SparrowDesk

    Free plan AndroidAPIExtension+2

    SparrowDesk combines a multi-channel support inbox with ticket automation, reporting, and a knowledge-based AI agent.

    7.0 Free plan · paid from $16/user/mo · 14-day trial Visit site
  5. 5

    Yellow.ai

    by Yellow.ai
    Free plan AndroidAPIExtension+2
    7.0 Free plan Visit site
  6. 6

    Hiver

    Free plan API

    Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.

    6.9 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
  7. 7

    YundaDesk

    Free plan AndroidAPIWeb

    Choose YundaDesk if your support team needs ticketing, routing and a broad set of customer channels, with a free plan to start. Compare the monthly AI credit allowance with your expected needs.

    6.8 Free plan · paid from $20/mo Visit site
  8. 8

    HubSpot Live Chat

    Free plan AndroidiPhoneWeb
    6.6 Free plan Visit site
  9. 9

    Zoho Desk

    by Zoho Desk
    Free plan API

    Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

    6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  10. 10

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.4 From $25/user/mo (annual) · 14-day trial Visit site
  11. 11

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.4 From $75/user/mo (annual) Visit site
  12. 12

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.1 From $29/user/mo (annual) · 14-day trial Visit site
  13. 13

    DigitalGenius

    Paid AndroidAPIiPhone+1

    Consider DigitalGenius if your ecommerce support team wants AI workflows across several customer channels, with integrations for existing systems.

    6.0 Pricing on request Visit site
  14. 14

    Kore.ai

    by Kore.ai
    Free trial APISelf-hostedWeb

    Kore.ai brings agent authoring, workflow automation, deployment, and evaluation into one platform. Pricing requires a request, and the listed trial lasts 14 days.

    6.0 Pricing on request · 14-day trial Visit site
  15. 15

    Re:amaze

    by Re:amaze
    Free trial AndroidAPIiPhone+1

    Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.

    6.0 14-day trial Visit site
  16. 16

    Cognigy

    by Cognigy
    Paid APISelf-hostedWeb

    Choose Cognigy if your contact center needs an enterprise agent platform with visual design, integrations and deployment across multiple channels.

    5.9 Pricing on request Visit site
  17. 17

    Cresta

    Paid APIExtensionWeb

    Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

    5.9 Pricing on request Visit site
  18. 18

    Gobot

    Free trial Web

    Gobot combines configurable AI customer service with a knowledge base and a 14-day trial.

    5.9 14-day trial Visit site
  19. 19

    Ada

    by Ada
    Paid AndroidAPIiPhone+1

    Ada combines customer-service agents, connected-system actions, and tools for managing agent performance.

    5.8 Pricing on request Visit site
  20. 20

    Helpshift

    Paid AndroidAPIiPhone+1

    Helpshift combines gaming support software with AI agents and human services across multiple channels.

    5.8 Pricing on request Visit site
  21. 21

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.7 Pricing on request Visit site
  22. 22

    Forethought Solve

    Paid APIWeb

    Choose Solve if your support team needs an AI agent across multiple channels, with workflow actions and contextual human handoffs.

    5.6 Pricing on request Visit site
  23. 23

    Gladly

    by Gladly
    Paid APIWeb

    Gladly brings customer service and shopping assistance together with customer journey context and integrations.

    5.6 Pricing on request Visit site
  24. 24

    ProxyLink

    Free trial Web

    ProxyLink combines ChatGPT and Claude deployment with autonomous support workflows, knowledge tools, analytics, and integrations.

    5.6 From $79/mo · 14-day trial Visit site
  25. 25

    Dixa

    by Dixa
    Paid API

    Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

    5.5 From €89/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

More in AI Tools