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Gobot
What Gobot is
Gobot is a web-based AI customer service service for businesses. A business can train the AI toward its goals, and Gobot says it can respond to many customer messages at once in real time. The dashboard lets users configure responses, menus, command settings, and the bot’s appearance. Gobot says the service operates online 24 hours without downtime and that automation can help reduce operating costs. Gobot has no free plan, but offers a 14-day trial. Its monthly plans are Business at $1.50 a month, Small at $249 a month, and Pro at $579 a month; their conversation, message, device, and AI limits differ. The company identifies itself as PT. Gobot Teknologi Indonesia, based in Kota Bekasi, Jawa Barat, Indonesia. Documentation, a WhatsApp Group, and a Telegram Community are listed as resources.
Who it suits
Gobot suits businesses seeking a web-based AI service to handle customer conversations, especially UMKM, which its pricing section identifies as intended customers. It may be less suited to teams that need ticketing workflows, routing automation, or agent assistance.
What it does well
- AI can be trained for a business’s goals.
- Handles many customer messages at once in real time.
- Dashboard supports response, menu, command, and appearance changes.
- Knowledge base is included.
- Offers a 14-day trial.
What to know first
- No free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | 30,000 Conversation · Unlimited Messages · Unlimited AI Training · 5 Device · 100,000 AI Limit | $1.50 a month |
| Small | 1,000 Conversation · 50,000 Messages · Unlimited AI Train · 2 Device · 10,000 AI Limit | $249 a month |
| Pro | 5,000 Conversation · Unlimited Messages · Unlimited AI Train · 3 Device · 30,000 AI Limit | $579 a month |
As gobot.id lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
Gobot combines configurable AI customer service with a knowledge base and a 14-day trial. Check the differing plan limits and the absence of listed ticketing, routing, and agent-assistance features against your needs.
Facts from Gobot's own pages
- Availability
- The site says the AI can interact with customers in real time, online 24 hours without downtime. · gobot.id, 9 Oct 2026
- Company location
- The site identifies PT. Gobot Teknologi Indonesia as being in Kota Bekasi, Jawa Barat. · gobot.id, 9 Oct 2026
- Concurrent messages
- Gobot says its AI can handle many customer messages at once in real time. · gobot.id, 9 Oct 2026
- Cost efficiency
- The site says its automated service can help reduce operating costs. · gobot.id, 9 Oct 2026
- Customization
- Users can change the bot's responses, menus, command settings, and appearance. · gobot.id, 9 Oct 2026
- Dashboard
- The site describes a modern interface and a dashboard for configuring the AI. · gobot.id, 9 Oct 2026
- Headquarters
- Kota Bekasi, Jawa Barat, Indonesia · gobot.id, 28 Sept 2026
- Intended customers
- The pricing section describes the AI service as affordable for UMKM. · gobot.id, 9 Oct 2026
- Product
- Gobot describes itself as an AI customer service service for businesses. · gobot.id, 9 Oct 2026
- Support resources
- The site lists Documentation, a WhatsApp Group, and a Telegram Community under More info. · gobot.id, 9 Oct 2026
- Training
- The service says its AI customer service can be trained for a business's goals. · gobot.id, 9 Oct 2026
- Updates
- The site says developers routinely develop the AI chatbot to keep its features up to date. · gobot.id, 9 Oct 2026
Where Gobot stands on Freedom251
- AI Customer Service Software#18 of 40