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Re:amaze

by Re:amaze

Free trial AndroidAPIiPhoneWeb

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Re:amaze's own site

What Re:amaze is

Re:amaze combines customer service, live chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one helpdesk. Teams can use AI suggestions for replies, conversation summaries, sentiment analysis, and FAQ suggestions, alongside a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. The live dashboard can show customer browsing activity, shopping data, and geolocation; teams can also add profile information through third-party apps or an SDK. Its branded knowledge base can appear as a help site on a chosen domain, be embedded on a website, or show within chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. Re:amaze has iOS and Android apps with push notifications for direct customer messaging, plus a REST-like JSON API. Plans are billed monthly, and the company offers a 14-day trial without a credit card that includes Plus plan features. Re:amaze was founded in 2012 and is based in San Jose, California.

Who it suits

Re:amaze suits ecommerce stores and SaaS businesses that handle customer conversations across several channels. It may also fit small businesses seeking shared support tools, automation, AI assistance, mobile apps, and a branded FAQ.

What it does well

  • Combines email, chat, social, SMS, VoIP, video, and push conversations.
  • AI tools include summaries, suggested replies, and sentiment analysis.
  • The branded FAQ can be published, embedded, or shown in chat.
  • iOS and Android apps support direct customer messaging with push notifications.
  • A 14-day trial requires no credit card.

What to know first

  • There is no free plan.
  • Paid plans start at $29 a month.
  • The data processing addendum prohibits processing or storing PCI-DSS subject data.

Limits

There is no free plan. The 14-day trial includes Plus plan features; after the trial, listed plans start at $29 a month.

Plans

PlanBilled and limitsPrice
BasicMonthly; $26.10 per team member per month billed annually · Per team member · Unlimited email inboxes and social media channels · 1 brand · 5 AI Agent resolutions per user per month; $0.85 per additional resolution$29 a month
ProMonthly; $44.10 per team member per month billed annually · Per team member · Unlimited email inboxes and social media channels and brands · 10 AI Agent resolutions per user per month; $0.85 per additional resolution$49 a month
StarterFlat rate per month · Unlimited team members · Basic plan features · Limited to 500 responded conversations per month$59 a month
PlusMonthly; $62.10 per team member per month billed annually · Per team member · Unlimited email inboxes, social media channels, and brands · 20 AI Agent resolutions per user per month; $0.85 per additional resolution$69 a month

As reamaze.com lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit https://www.reamaze.com/.
  2. Start the 14-day free trial; no credit card is required.
  3. Choose a paid monthly plan when you are ready to subscribe.
  4. Use the web platform or the iOS and Android apps for customer messaging.
  5. Connect relevant listed services such as Shopify, BigCommerce, Slack, or Jira.

Verdict

Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace. The 14-day trial provides Plus plan features; consider another option if you need a free plan or must process or store PCI-DSS subject data in the platform.

Questions

How much does Re:amaze cost?

Basic is $29 a month, Pro is $49 a month, Plus is $69 a month, and Starter is $59 a month. Each is listed with monthly billing.

Is there a free plan or trial?

There is no free plan. Re:amaze offers a 14-day free trial without a credit card, with Plus plan features.

Which platforms does Re:amaze support?

The listed platforms are Android, API, iOS, and web.

What integrations are listed?

Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral.

Can subscriptions be cancelled?

Subscriptions are month-to-month and can be cancelled at any time. The pricing page says there are no contracts.

Can Re:amaze process payment card data subject to PCI-DSS?

No. Its data processing addendum prohibits using Re:amaze to process or store data subject to PCI-DSS requirements.

Facts from Re:amaze's own pages

AI features
AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. · reamaze.com, 7 Oct 2026
API
Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access. · reamaze.com, 7 Oct 2026
Audience
The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses. · reamaze.com, 7 Oct 2026
Automation
Teams can automate common tasks with workflow macros, custom triggers, and chatbots. · reamaze.com, 7 Oct 2026
Billing
The pricing page says there are no contracts, and the FAQ says subscriptions are month-to-month and can be cancelled at any time. · reamaze.com, 7 Oct 2026
Website chatbot
Yes · support.reamaze.com, 20 Sept 2026
Chat channels
omnichannel · support.reamaze.com, 20 Sept 2026
Company history
A Re:amaze blog post says the software company was founded in 2012 in San Jose, California. · reamaze.com, 7 Oct 2026
Customer context
The live dashboard can show customer browsing activity, shopping data, and geolocation, and teams can add custom profile data through third-party apps or an SDK. · reamaze.com, 7 Oct 2026
Founded
2012 · reamaze.com, 28 Sept 2026
Free plan
No · support.reamaze.com, 20 Sept 2026
Headquarters
San Jose, California, United States · reamaze.com, 28 Sept 2026
Integrations
The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. · reamaze.com, 7 Oct 2026
Knowledge base
The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat. · reamaze.com, 7 Oct 2026
Live agent chat
Yes · support.reamaze.com, 20 Sept 2026
Mobile apps
Re:amaze offers mobile apps for iOS and Android with push notifications for direct customer messaging. · reamaze.com, 7 Oct 2026
Payment data limit
The data processing addendum prohibits using Re:amaze to process or store data subject to PCI-DSS requirements. · reamaze.com, 7 Oct 2026
Product
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. · reamaze.com, 7 Oct 2026
Security
Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. · reamaze.com, 7 Oct 2026
Support channels
The platform brings email, live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one helpdesk. · reamaze.com, 7 Oct 2026
Trial
The company offers a 14-day free trial without a credit card and says trial accounts include Plus plan features. · reamaze.com, 7 Oct 2026
Visitor tracking
Yes · support.reamaze.com, 20 Sept 2026

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