Side by side
Genesys Cloud CX vs Re:amaze
Both stand on customer self-service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features. Pricing starts at $75/user/mo (annual), with possible usage-based charges.
Visit Genesys Cloud CX
Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace. The 14-day trial provides Plus plan features; consider another option if you need a free plan or must process or store PCI-DSS subject data in the platform.
Visit Re:amazeThe facts
| Genesys Cloud CX | Re:amaze | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Linux, Mac, Web, Windows | Android, API, iPhone, Web |
| Lowest paid plan | Genesys Cloud CX 1: $75 a month | Basic: $29 a month |
| Plans published | 4 | 4 |
| Maker | Genesys Cloud CX | Re:amaze |
| Website | genesys.com | reamaze.com |
| On customer self-service software | #10 of 46 | #18 of 46 |
Genesys Cloud CX: what it does well
- Inbound calling, outbound dialer and IVR builder
- Skill-based conversation routing
- Higher plans include omnichannel routing and quality tools
- Connects with Salesforce, ServiceNow and open APIs
- Support portal and knowledge network
What to know first
- No free plan
- Prices are based on an annual commitment
- Usage-based pricing may apply
- No encryption details are stated
Re:amaze: what it does well
- Combines email, chat, social, SMS, VoIP, video, and push conversations.
- AI tools include summaries, suggested replies, and sentiment analysis.
- The branded FAQ can be published, embedded, or shown in chat.
- iOS and Android apps support direct customer messaging with push notifications.
- A 14-day trial requires no credit card.
What to know first
- There is no free plan.
- Paid plans start at $29 a month.
- The data processing addendum prohibits processing or storing PCI-DSS subject data.
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