Genesys Cloud CX

Name: Genesys Cloud CX
Price: 75 USD

Genesys Cloud CX is ranked #4 of 93 in call center software on Freedom251, made by Genesys Cloud CX (Menlo Park, California, United States). It runs on Web, Windows, macOS, iOS, Android. There is no free plan. Paid plans start at $75/mo.

Genesys Cloud CX plans and pricing

All plans

Genesys Cloud CX 1 $75/mo billed annually Voice channel · Call routing · Speech-enabled IVR · Outbound campaigns · Analytics and reporting · Unified communications genesys.com · 27 Sept 2026

Genesys Cloud CX 2 $115/mo billed annually Digital channels · Voice channel · Omnichannel routing · Quality assurance and compliance · Knowledge · Agent Copilot genesys.com · 27 Sept 2026

Genesys Cloud CX 3 $155/mo billed annually Digital channels · Voice channel · Omnichannel routing · Workforce management · Quality assurance and compliance · Predictive routing genesys.com · 27 Sept 2026

Genesys Cloud CX 4 $240/mo billed annually 30 AI Experience tokens per named agent genesys.com · 27 Sept 2026

Compared on call center software

Free plan: No

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6.8

Genesys Cloud CX

Free plan: No
Paid from: 75
Annual Commitment: Prices shown are based on an annual commitment.
Usage Pricing: Usage-based pricing may apply.
Trial Refund: No refund policy is stated on the supplied pages.
Workspace Access: Associate experience is available for workspace and mobile.
Security Compliance: The platform includes enterprise-grade security, compliance and governance.
Encryption: Encryption details are not stated on the supplied pages.
Certifications: Specific security certifications are not stated on the supplied pages.
Team Roles: The platform supports AI strategists, contact center operations, service teams, IT and developers.
AI Governance: AI agents and guardrails can be governed across the platform.
Business Integrations: Connects with Salesforce, ServiceNow, AppFoundry and open APIs.
Support Resources: Support includes a portal for submitting and tracking tickets plus a knowledge network.
Phone Support Hours: Representatives are available Monday-Friday, 8 a.m.-6 p.m. Pacific.
Price from: $75/mo

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Where it ranks on Freedom251

Best Call Center Software in 2026#4 of 93
Best Customer Self-Service Software in 2026#33 of 41
Best Social Media Customer Service Software in 2026#24 of 38
Best AI Customer Service Software in 2026#16 of 35
Best Contact Center Software in 2026#4 of 32
Best WhatsApp Customer Service Software in 2026#15 of 31
Best Omnichannel Contact Center Software in 2026#4 of 30
Best Customer Journey Analytics Software in 2026#24 of 30

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Sources

genesys.com/pricing;· checked 22 Sept 2026
genesys.com/pricing· checked 27 Sept 2026
genesys.com/genesys-cloud· checked 27 Sept 2026