No. 106 of 126 ·Call Center Software

MaxContact Auto QA

Web · API

Freedom report

One barScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

MaxContact Auto QA is ranked #106 of 126 in call center software on Freedom251, made by MaxContact Auto QA (Manchester, United Kingdom). It runs on API, Web.

MaxContact Auto QA plans and pricing

All plans

Auto QA Not published typically priced on conversation volume · flexible monthly or annual contracts · customised quote maxcontact.com · 29 Sept 2026

Compared on call center software

Live call analysis: Yes
Sentiment analysis: Yes
Compliance monitoring: Yes
Automatic topic detection: Yes
Agent coaching tools: Yes
Supported languages: 1 languages

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The record

Purpose: Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring.
Scoring: AI scores conversations against customizable criteria and links each evaluation to transcript evidence explaining the score.
Channels: The product page says Auto QA analyzes calls, chats, and email interactions.
Automation controls: Teams can choose which interactions qualify for automated scoring by campaign, result code, agent, or volume.
Compliance: The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators.
Critical checks: Critical scorecard questions can auto-fail a call regardless of its overall score, and sequence-aware checks can verify that required steps occurred in the right order.
Reporting and coaching: The product surfaces coaching opportunities, compliance risks, performance trends, flags, and transcript moments for review.
Integrations: Auto QA integrates with leading contact centre platforms via API, and the FAQ also describes integration with leading CRM platforms.
Deployment: The FAQ says most deployments take less than a day and teams can monitor conversations within 24 hours.
Availability in platform: The packages page presents Auto QA as a standalone product or solution add-on and lists automatic scoring of 100% of calls among its capabilities.
Support: MaxContact describes UK-centric support as one of its company values.
Security and compliance evidence: MaxContact says it achieved BSI ISO 27001 certification during 2016–2018.
Company: The site identifies the company as Trivoni Software Ltd and gives its registered address as Blackfriars House, St Marys, Parsonage, Manchester M3 2JA.
Headquarters: Manchester, United Kingdom

Where it ranks on Freedom251

Best Call Center Software in 2026#106 of 126
Best Call Center Speech Analytics Software in 2026#7 of 37
Best Contact Center Workforce Management Software in 2026#11 of 34
Best Contact Center Analytics Software in 2026#6 of 29
Best Customer Service Workforce Management Software in 2026#6 of 20

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Sources

maxcontact.com/product/auto-qa· checked 29 Sept 2026
maxcontact.com/packages· checked 29 Sept 2026
maxcontact.com/about-us· checked 29 Sept 2026
maxcontact.com/product/conversation-analytics· checked 28 Sept 2026