No. 4 of 37 ·Call Center Speech Analytics Software

AmplifAI Quality Assurance

Web · Self-hosted · API

Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

AmplifAI Quality Assurance is ranked #4 of 37 in call center speech analytics software on Freedom251. It runs on API, Self-hosted, Web.

Compared on call center speech analytics software

Coaching workflows: Yes
AI-assisted scoring: Yes
Calibration tools: Yes
Compliance reviews: Yes
QA channels: omnichannel

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The record

Purpose: AmplifAI Quality Assurance transcribes and scores customer interactions and connects quality findings to coaching, performance, and recognition workflows.
Interaction coverage: The product says it scores 100% of interactions across voice, chat, email, and AI agents.
Quality management: It supports calibration workflows, customizable evaluation forms, QA reporting, and quality-driven coaching.
Compliance monitoring: It detects compliance misses and risky behaviors across calls, chats, and transcripts.
AI agent QA: It evaluates chatbot, voice bot, and AI agent conversations for resolution, compliance, and customer experience.
Complex reviews: The product auto-scores routine contacts and flags complex interactions for human review.
Integrations: AmplifAI describes a catalogue of more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio.
Security: AmplifAI says data is encrypted with 256-bit AES in transit and at rest, and customer environments are logically separated.
AI data handling: The company says its internally hosted LLMs do not send customer data to public APIs or use it to train models for other customers.
Deployment and recordings: AmplifAI says it supports on-premise or private-cloud deployment and does not store call recordings long-term.
Compliance: The site lists SOC 2 Type 2, ISO 27001, HIPAA, PCI, GDPR, and ARC-AMPE among its compliance credentials.
Intended users: The QA program is described for QA analysts, team leaders, BPO partners, and quality leaders.
Support and pricing: The product pages direct prospective customers to request a demo or talk to an integration expert; no public plan price is stated on the pages reviewed.
Product: AmplifAI Auto QA transcribes and scores 100% of interactions across voice, chat, email, and AI agents, and connects quality management, conversation intelligence, and compliance monitoring.

Where it ranks on Freedom251

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Sources

amplifai.com/solutions/call-center-quality-assurance· checked 4 Oct 2026
amplifai.com/integrations· checked 4 Oct 2026
amplifai.com/trust-security-compliance· checked 4 Oct 2026
amplifai.com· checked 4 Oct 2026
amplifai.com/aqa-it-now· checked 4 Oct 2026