FREEDOM251

Freedom251 › Customer Service

Free and open first

Best Customer Service Gamification Software in 2026

For teams handling customer support, gamification software can bring challenges, rewards, and progress tracking into the workday. Compare core mechanics and challenge scheduling, then look at leaderboard scope and team leaderboards to understand how progress is shown. A rewards catalog, supported helpdesks, and single sign-on offer further points for assessing fit with your operations. BoardQ, Freshdesk, and MaestroQA are among the entries to consider. The comparison also covers free-plan availability and paid-from pricing, helping you weigh access and cost alongside the features your team needs.

  1. 1

    BoardQ

    Free plan APIWeb

    BoardQ provides a free entry point for small leaderboard needs and paid plans with higher board limits.

    7.3 Free plan · paid from $8.99/mo Visit site
  2. 2

    MaestroQA

    Free plan APIExtensionMac+2

    Choose Rippit for omnichannel conversation QA that combines AI analysis with scoring, calibration, and coaching workflows.

    7.3 Pricing on request Visit site
  3. 3

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.0 From $19/mo (annual) · 14-day trial Visit site
  4. 4

    Scorebuddy Conversation Analytics

    Free plan APIWeb

    Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views.

    6.8 Pricing on request · 14-day trial Visit site
  5. 5

    Trakdesk

    by Trakdesk
    Free plan API

    Trakdesk lists core ticket and customer-support tools across plans, with more specialized features in higher tiers.

    6.5 Free plan · paid from $9.99/user/mo (annual) · 30-day trial Visit site
  6. 6

    Gamifier

    Free trial APIiPhoneWeb

    Gamifier adds structured goals, competition and rewards to CRM-based team workflows. Check the user minimums and support differences when comparing plans.

    6.2 From $3/user/mo (annual) · 14-day trial Visit site
  7. 7

    Hoopla

    Free trial AndroidAPIiPhone+1

    Choose Hoopla if your team wants live performance data turned into competitions, visible rankings and recognition across TV, desktop and mobile.

    6.2 Pricing on request · 30-day trial Visit site
  8. 8

    Genesys Workforce Engagement Management

    Paid AndroidAPIiPhone+3

    Genesys WEM combines workforce planning with agent performance, quality and reporting tools for contact centres. Confirm which Cloud CX plan and add-on pricing applies to your team before choosing it.

    5.8 From $75/user/mo (annual) Visit site
  9. 9

    LiveAgent

    by LiveAgent
    Free trial API

    LiveAgent combines multichannel support tools with ticketing, automation, and AI features.

    5.8 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site
  10. 10

    AmplifAI Quality Assurance

    Paid APISelf-hostedWeb

    AmplifAI connects interaction scoring with coaching, compliance review, and recognition workflows. Prospective customers need to request pricing and a demo to assess the offering further.

    5.7 Pricing on request Visit site
  11. 11

    Centrical

    Paid APIWeb

    Centrical combines performance data with coaching, practice, learning, and team engagement features. Organizations will need to request pricing and confirm which license type fits their needs.

    5.7 Pricing on request Visit site
  12. 12

    DialedIn Agent Gamification

    Paid WebWindows

    DialedIn Agent Gamification combines call activity dashboards, leaderboard standings, and agent reports for outbound call centers.

    5.7 From $25/user/mo Visit site
  13. 13

    Geckoboard

    by Geckoboard
    Paid WebiPhoneAndroid

    Choose Geckoboard if your team needs cloud dashboards with real-time refresh across web and mobile devices.

    5.7 From $79/mo (annual) · 14-day trial Visit site
  14. 14

    Aspect League

    Paid AndroidiPhoneWeb

    Choose Aspect League if a contact center wants team competitions, individual scoreboards, rewards and gamified coaching in one product.

    5.6 Pricing on request Visit site
  15. 15

    RingCentral RingCX

    by RingCentral RingCX
    Paid APIMacWeb+1

    RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product.

    5.6 From $65/user/mo (annual) Visit site
  16. 16

    TouchPoint One A-GAME Flex

    Paid AndroidiPhoneWeb

    Choose A-GAME Flex if your contact-center workforce needs configurable competitions, KPI-based scoring, automated notifications, and related coaching.

    5.3 From $29.23/user/mo Visit site
  17. 17

    Unity Contact Center

    Free trial WebWindows

    Unity Contact Center consolidates multiple channels and gives supervisors queue and agent tools. Its BroadSoft dependency and channel prerequisites are important to check before adopting it.

    5.3 Pricing on request · 14-day trial Visit site
  18. 18

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  19. 19

    Plecto

    by Plecto
    Paid Web

    Plecto brings a broad range of business data sources into scheduled, interactive dashboards. Check the listed license minimum and annual billing when considering its paid plans.

    5.1 From $24/user/mo (annual) · 14-day trial Visit site
  20. 20

    EvaluAgent

    Paid Web

    EvaluAgent brings conversation scoring, calibration, compliance review and coaching workflows together in a web product.

    4.9 Visit site
  21. 21

    OneContact Gamification

    by OneContact Gamification
    Paid Web

    OneContact Gamification adds team goals, challenges and rewards to a contact center toolset. Buyers need to ask Collab for pricing and clarify deployment fit for the add-on.

    4.9 Pricing on request Visit site
  22. 22

    Vonage Contact Center

    Paid Web

    Vonage Contact Center brings voice and digital conversations, routing, workforce management, and call analytics into a web-based service.

    4.9 Pricing on request Visit site
  23. 23

    ZIZO

    Paid Web

    ZIZO links call-center metrics with scheduled challenges, leaderboards, and redeemable rewards.

    4.9 Pricing on request Visit site
  24. 24

    Talkdesk Workforce Management

    Paid AndroidiPhoneWeb
    4.7 From $165/user/mo Visit site
  25. 25

    Five9 Gamification

    Paid

    Five9 Gamification provides a defined set of points, badges, goals, challenges, rewards, and individual leaderboards.

    4.4 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

More in Customer Service