Best Customer Service Gamification Software in 2026
Updated
In short: BoardQ is ranked #1 of 27 as of 7 October 2026, ahead of Freshdesk and MaestroQA. The best-ranked option with a free plan is Freshdesk. The lowest first paid tier on this page is Plecto at $2/mo.
For teams handling customer support, gamification software can bring challenges, rewards, and progress tracking into the workday. Compare core mechanics and challenge scheduling, then look at leaderboard scope and team leaderboards to understand how progress is shown. A rewards catalog, supported helpdesks, and single sign-on offer further points for assessing fit with your operations. BoardQ, Freshdesk, and MaestroQA are among the entries to consider. The comparison also covers free-plan availability and paid-from pricing, helping you weigh access and cost alongside the features your team needs.
27 customer service gamification software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
3 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | BoardQWeb · API | Two bars | — | 1 of 6 | $8.99/mo | 6.3 | |
| 2 | FreshdeskAPI | Two bars | — | 0 of 6 | $19/mo | 6.3 | |
| 3 | MaestroQAWeb · Extension | Two bars | — | 1 of 6 | $185/mo | 6.3 | |
| 4 | Unity Contact CenterWeb · Windows | One bar | — | — | 2 of 6 | — | 5.5 |
| 5 | AmplifAI Quality AssuranceWeb · Self-hosted · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 6 | LiveAgentAPI | One bar | — | — | 0 of 6 | $15/mo | 5.4 |
| 7 | OneContact GamificationWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 8 | Talkdesk Quality ManagementWeb | One bar | — | — | 1 of 6 | $165/mo | 5.3 |
| 9 | EvaluAgentWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 10 | Genesys Workforce Engagement ManagementWeb · Windows · Mac · Android · iPhone | Two bars | — | — | 5 of 6 | £2.33/mo | 5.2 |
| 11 | TrakdeskAPI | One bar | — | — | 0 of 6 | $9.99/mo | 5.2 |
| 12 | Aspect LeagueWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 13 | Five9 GamificationNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 14 | HooplaWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 15 | RingCentral RingCXWeb · Windows · Mac · API | Two bars | — | — | 3 of 6 | $65/mo | 5.1 |
| 16 | TouchPoint One A-GAME FlexWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $29.23/mo | 5.1 |
| 17 | Vonage SMS APIWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 18 | DialedIn Agent GamificationWeb · Windows | One bar | — | — | 2 of 6 | $25/mo | 5.0 |
| 19 | Five9 Interaction AnalyticsWeb · API | One bar | — | — | 1 of 6 | $119/mo | 5.0 |
| 20 | GamifierWeb · iPhone · API | One bar | — | — | 2 of 6 | $3/mo | 5.0 |
| 21 | GeckoboardWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $79/mo | 5.0 |
| 22 | Talkdesk CX CloudWeb | One bar | — | — | 1 of 6 | $85/mo | 5.0 |
| 23 | CentricalWeb · API | One bar | — | — | 1 of 6 | — | 4.9 |
| 24 | PlectoWeb | One bar | — | — | 1 of 6 | $2/mo | 4.9 |
| 25 | Scorebuddy Conversation AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 4.9 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Team leaderboards | Rewards catalog |
|---|---|---|---|---|---|---|---|---|
| 1 | BoardQ | 6.3 | Free plan | $8.99/mo | Yes | — | — | — |
| 2 | Freshdesk | 6.3 | Free plan | $19/mo | No | — | — | — |
| 3 | MaestroQA | 6.3 | Free plan | $185/mo | — | — | — | — |
| 4 | Unity Contact Center | 5.5 | No | — | — | — | No | No |
| 5 | AmplifAI Quality Assurance | 5.4 | No | — | — | — | — | — |
| 6 | LiveAgent | 5.4 | No | $15/mo | Yes | 15 /user/mo | — | — |
| 7 | OneContact Gamification | 5.4 | No | — | — | — | Yes | Yes |
| 8 | Talkdesk Quality Management | 5.3 | No | $165/mo | No | 165 /user/mo | Yes | — |
| 9 | EvaluAgent | 5.2 | No | — | — | — | — | — |
| 10 | Genesys Workforce Engagement Management | 5.2 | No | £2.33/mo | No | 155 /user/mo | — | — |
| 11 | Trakdesk | 5.2 | No | $9.99/mo | Yes | 9.99 /user/mo | — | — |
| 12 | Aspect League | 5.1 | No | — | — | — | — | Yes |
| 13 | Five9 Gamification | 5.1 | No | — | — | — | — | Yes |
| 14 | Hoopla | 5.1 | No | — | No | — | — | — |
| 15 | RingCentral RingCX | 5.1 | No | $65/mo | — | 65 /user/mo | — | — |
| 16 | TouchPoint One A-GAME Flex | 5.1 | No | $29.23/mo | No | 29.23 /user/mo | Yes | — |
| 17 | Vonage SMS API | 5.1 | No | — | No | — | — | — |
| 18 | DialedIn Agent Gamification | 5.0 | No | $25/mo | No | 25 /user/mo | — | — |
| 19 | Five9 Interaction Analytics | 5.0 | No | $119/mo | — | — | — | Yes |
| 20 | Gamifier | 5.0 | No | $3/mo | No | 3 /user/mo | — | — |
| 21 | Geckoboard | 5.0 | No | $79/mo | No | — | — | — |
| 22 | Talkdesk CX Cloud | 5.0 | No | $85/mo | No | 165 /user/mo | Yes | — |
| 23 | Centrical | 4.9 | No | — | No | — | — | — |
| 24 | Plecto | 4.9 | No | $2/mo | No | 24 /user/mo | — | — |
| 25 | Scorebuddy Conversation Analytics | 4.9 | No | — | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer service gamification software is ranked first on Freedom251?
BoardQ is ranked #1 of 27 with a score of 6.3. Freshdesk is second and MaestroQA third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Plecto has the lowest first paid tier we found: $2/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.