Freedom251 › Customer Service Gamification Software
TouchPoint One A-GAME Flex
What TouchPoint One A-GAME Flex is
TouchPoint One A-GAME Flex is a gamification platform for distributed customer contact workforces. It lets organizations run leaderboard, points-based, and time-based games for individual agents, teams, or the wider company. Competitions can take the form of agent or team duels, as well as multi-team contests, and workforce participation is unlimited. Organizations can choose measures such as Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources. After a game is configured, its launch and notifications are automated. Reporting dashboards help show the effect of gamification initiatives, while integrated coaching aligns agent support with game strategies. Flex is an AWS-hosted cloud service integrated with TouchPoint One’s Acuity platform. It requires an internet connection and a browser such as Chrome, Edge, or Firefox. The product is an add-on module within Acuity Plus, whose listed price is $29.23 per user per month; monthly SaaS fees use a 100-user minimum.
Who it suits
A-GAME Flex suits contact-center organizations that want to structure performance competitions around individual agents, teams, or the company. It may also fit organizations seeking KPI-based games, automated launches, reporting, and coaching alongside TouchPoint One’s Acuity platform.
What it does well
- Supports leaderboard, points-based, and time-based games.
- Offers agent duels and multi-team competitions with unlimited participation.
- Lets users select listed KPIs or integrate external data.
- Automates game launches and notifications after configuration.
- Includes dashboards and integrated coaching.
What to know first
- Acuity Plus monthly SaaS fees have a 100-user minimum.
- The product requires an internet connection and a supported browser.
- There is no free plan.
Limits
Acuity Plus monthly SaaS fees are based on a minimum of 100 users. A-GAME Flex is an add-on module within Acuity Plus, rather than a standalone free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Acuity Plus (includes A-GAME Flex) | $29.23 USD/user/month; monthly SaaS fees based on a minimum of 100 users · Acuity Core plus one or more add-on modules; A-GAME Gamification Suite (Flex, Leagues/Xtreme) is an add-on | $29.23 a month |
As touchpointone.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open the A-GAME Flex product page.
- Use the web service with an internet connection and a browser such as Chrome, Edge, or Firefox.
- Choose Acuity Plus, which includes Acuity Core and one or more add-on modules.
- Plan for the 100-user minimum used for monthly SaaS fees.
- Configure a game, choose its format and measures, then launch it with automated notifications.
Verdict
Choose A-GAME Flex if your contact-center workforce needs configurable competitions, KPI-based scoring, automated notifications, and related coaching. Look elsewhere if you need a free plan or cannot meet the 100-user minimum for monthly SaaS fees.
Questions
How much does A-GAME Flex cost?
It is listed within Acuity Plus at $29.23 per user per month. Monthly SaaS fees are based on a 100-user minimum.
Is there a free plan?
No. The listed pricing model is paid.
What platforms does it support?
The listed platforms are Android, iOS, and web. The product also requires an internet connection and a browser such as Chrome, Edge, or Firefox.
What kinds of games can organizations create?
Flex supports leaderboard, points-based, and time-based games for agents, teams, or the company. It also supports duels and multi-team competitions.
What measures can games use?
Users can choose Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources.
What product is A-GAME Flex part of?
It is an add-on module within Acuity Plus and is fully integrated with TouchPoint One’s Acuity platform.
Facts from TouchPoint One A-GAME Flex's own pages
- Automation
- After a game is configured, launch and notifications are automated. · touchpointone.com, 4 Oct 2026
- Coaching
- The product page says integrated coaching aligns agent support with gamification strategies. · touchpointone.com, 4 Oct 2026
- Company
- TouchPoint One describes its mission as delivering enterprise performance management solutions to the contact center industry. · touchpointone.com, 4 Oct 2026
- Competition
- Flex supports agent or team duels and multi-team competitions, with unlimited workforce participation. · touchpointone.com, 4 Oct 2026
- Game formats
- Flex supports leaderboard, points-based, and time-based games for individual agents, teams, or the company. · touchpointone.com, 4 Oct 2026
- Headquarters
- Indianapolis, Indiana, United States · touchpointone.com, 23 Sept 2026
- Hosting
- A-GAME Flex is an AWS-hosted cloud service fully integrated with TouchPoint One’s Acuity platform. · touchpointone.com, 4 Oct 2026
- Location
- TouchPoint One lists its address as 101 W Ohio St, Suite 2000, Indianapolis, Indiana 46204. · touchpointone.com, 4 Oct 2026
- Metrics
- Users can choose KPIs including Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources. · touchpointone.com, 4 Oct 2026
- Objectives
- The maker describes using gamification to enhance sales, improve workforce retention, boost attendance, and elevate quality. · touchpointone.com, 4 Oct 2026
- Pricing scope
- The pricing page lists A-GAME Flex within the Acuity Plus add-on modules and sets a 100-user minimum for monthly SaaS fees. · touchpointone.com, 4 Oct 2026
- Purpose
- A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions. · touchpointone.com, 4 Oct 2026
- Reporting
- Reporting dashboards show the impact of gamification initiatives and provide insight into what is effective. · touchpointone.com, 4 Oct 2026
- Requirements
- The maker says an internet connection and browser such as Chrome, Edge, or Firefox are required. · touchpointone.com, 4 Oct 2026
- Security and privacy
- The website privacy policy says information submitted through forms is saved and will not be disclosed to third parties or government agencies unless required by law. · touchpointone.com, 4 Oct 2026