No. 15 of 26 ·Customer Service Gamification Software

TouchPoint One A-GAME Flex

Name: TouchPoint One A-GAME Flex
Price: 29.23 USD

Web · Android · iPhone · paid plans from $29.23/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

TouchPoint One A-GAME Flex is ranked #15 of 26 in customer service gamification software on Freedom251. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $29.23/mo.

TouchPoint One A-GAME Flex plans and pricing

All plans

Acuity Plus (includes A-GAME Flex) $29.23/mo $29.23 USD/user/month; monthly SaaS fees based on a minimum of 100 users Acuity Core plus one or more add-on modules; A-GAME Gamification Suite (Flex, Leagues/Xtreme) is an add-on touchpointone.com · 4 Oct 2026

Compared on customer service gamification software

Free plan: No
Paid from: $29.23/user/mo
Team leaderboards: Yes
Challenge scheduling: Yes
Leaderboard scope: both
Supported helpdesks: Acuity, Genesys, NICE inContact, Five9, Zendesk, Salesforce, Talkdesk, Avaya, Cisco, Aspect, Verint, Serenova, Noble Systems
Core mechanics: points, leaderboards, time-based games, KPI scoring, balanced-score scoring, duels, team competitions, rewards

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The record

Purpose: A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions.
Game formats: Flex supports leaderboard, points-based, and time-based games for individual agents, teams, or the company.
Objectives: The maker describes using gamification to enhance sales, improve workforce retention, boost attendance, and elevate quality.
Metrics: Users can choose KPIs including Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources.
Competition: Flex supports agent or team duels and multi-team competitions, with unlimited workforce participation.
Automation: After a game is configured, launch and notifications are automated.
Reporting: Reporting dashboards show the impact of gamification initiatives and provide insight into what is effective.
Coaching: The product page says integrated coaching aligns agent support with gamification strategies.
Hosting: A-GAME Flex is an AWS-hosted cloud service fully integrated with TouchPoint One’s Acuity platform.
Requirements: The maker says an internet connection and browser such as Chrome, Edge, or Firefox are required.
Company: TouchPoint One describes its mission as delivering enterprise performance management solutions to the contact center industry.
Location: TouchPoint One lists its address as 101 W Ohio St, Suite 2000, Indianapolis, Indiana 46204.
Pricing scope: The pricing page lists A-GAME Flex within the Acuity Plus add-on modules and sets a 100-user minimum for monthly SaaS fees.
Security and privacy: The website privacy policy says information submitted through forms is saved and will not be disclosed to third parties or government agencies unless required by law.
Price from: $29.23/mo

Where it ranks on Freedom251

Best Customer Service Gamification Software in 2026#15 of 26

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Sources

touchpointone.com/gamification-products/a-game-flex· checked 4 Oct 2026
touchpointone.com/company-overview· checked 4 Oct 2026
touchpointone.com/pricing· checked 4 Oct 2026
touchpointone.com/privacy-policy· checked 4 Oct 2026