Freedom251 › Contact Center Payments Software
NICE CXone
by NICE CXone

Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Omnichannel Suite | Monthly billing in arrears · Voice and digital channels · Omnichannel routing · Recording and compliance | $110 a month |
| Essential Suite | Monthly billing in arrears · Voice and digital channels · Omnichannel routing · Recording and compliance | $135 a month |
| Core Suite | Monthly billing in arrears · Voice and digital channels · Omnichannel routing · Recording and compliance | $169 a month |
| Complete Suite | Monthly billing in arrears · Voice and digital channels · Omnichannel routing · Recording and compliance | $209 a month |
| Ultimate Suite | Monthly billing in arrears · Voice and digital channels · Omnichannel routing · AI routing · Outbound engagement | $249 a month |
| Ultimate Suite usage | Monthly billing in arrears · Session-based pricing option | $0.25 a month |
As nice.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Facts from NICE CXone's own pages
Where NICE CXone stands on Freedom251
- Contact Center Payments Software#3 of 10
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- Contact Center Analytics Software#15 of 30
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- Support Analytics#15 of 25
- Customer Experience Analytics Software#17 of 28
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- Call Center CRM Software#15 of 22
- Call & Contact Center Software#20 of 29
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- Customer Service - Enterprise Software#19 of 27
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- Contact Center as a Service - Enterprise Software#19 of 26
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- AI Customer Service Software#32 of 40
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- Cloud Communication Platform#26 of 30
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- Predictive Dialer Software#25 of 28
