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Puzzel AI
by Puzzel AI
What Puzzel AI is
Puzzel AI is a paid web-based customer-service platform from Puzzel AI, headquartered in Oslo and founded in 1998. Its tools automate customer interactions and give agents real-time support. Virtual Agents handle chat, voice, and email conversations and can connect with a contact centre so a human can take over with context. Co-Pilot listens to live calls and shows contextual answers, suggestions, and process guidance. Conversational Intelligence tags, transcribes, and analyses interactions, while Quality Management scores them and highlights coaching opportunities. Live Summary creates editable call summaries with templates configurable by queue. Puzzel says real-time transcripts are deleted immediately after calls; submitted summaries remain in the Co-Pilot backend for a limited period, seven days by default, and are available through API or webhook. Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk are listed integrations. Puzzel says its AI is hosted in Europe and meets GDPR and industry standards. Resolve, Impress, and Power packages are available with pricing on request and no free plan.
Who it suits
It suits organizations running voice-based contact centres, customer-service operations, or teams seeking manager capabilities and data-driven improvement. Multilingual support, human handoff, workflow actions, and API access broaden its operational use.
What it does well
- Virtual agents handle chat, voice, and email
- Live call guidance for agents
- Interaction transcription and analysis
- Configurable editable call summaries
- Listed CRM and collaboration integrations
What to know first
- No free plan
- Pricing requires contacting Puzzel
- Real-time transcript deleted after calls
- Summary storage defaults to seven days
Limits
All listed packages are paid, and pricing is provided on request. Live Summary transcripts are deleted immediately after calls, while submitted summaries are stored for a limited period, seven days by default.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Resolve | Voice-based contact centre package; optional add-ons | On request |
| Impress | Customer communication and agent tools; optional add-ons | On request |
| Power | Manager capabilities and data-driven improvement; optional add-ons | On request |
As puzzel.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Puzzel AI website
- Review the Resolve, Impress, and Power package descriptions
- Contact Puzzel to discuss pricing and package options
- Choose the package matching your channels and contact-centre needs
- Connect listed integrations such as Salesforce, Microsoft Dynamics, Microsoft Teams, or Zendesk
Verdict
Puzzel AI combines automated customer conversations with agent assistance, interaction analysis, quality scoring, and configurable summaries. Its paid packages cover different channel bundles, but buyers must request pricing and review the stated data-retention behavior.
Questions
Is there a free plan?
No. Puzzel AI is offered as a paid product.
What channels do Virtual Agents handle?
They handle chat, voice, and email interactions.
Which packages are available?
The listed packages are Resolve, Impress, and Power. Resolve lists Voice, AI Agent Co-Pilot, and Virtual Agent Suite; Impress and Power list Voice, Chat, Messaging, Email, Omnichannel Routing, and Virtual Agent Suite.
How much does Puzzel AI cost?
Pricing is on request; Puzzel asks prospective customers to contact its team.
What happens to Live Summary transcripts?
The real-time transcript is deleted immediately after the call. Submitted summaries are stored in the Co-Pilot backend for a limited period, seven days by default, and made available through API or webhook.
Where is the AI hosted?
Puzzel says its AI is hosted in Europe and meets GDPR and industry standards.
Facts from Puzzel AI's own pages
- AI data location
- Puzzel says its AI is hosted in Europe and meets GDPR and industry standards. · puzzel.com, 9 Oct 2026
- Conversational intelligence
- Conversational Intelligence tags, transcribes, and analyses customer interactions to surface trends and support service improvements. · puzzel.com, 9 Oct 2026
- Co-Pilot
- Co-Pilot listens to live calls and provides agents with contextual answers, suggestions, and process guidance on screen. · puzzel.com, 9 Oct 2026
- Founded
- 1998 · puzzel.com, 28 Sept 2026
- Free plan
- No · puzzel.com, 23 Sept 2026
- Headquarters
- Oslo, Norway · puzzel.com, 28 Sept 2026
- Integrations
- Puzzel lists Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk as integrations. · puzzel.com, 9 Oct 2026
- Live Summary
- Live Summary creates editable call summaries, and customers can configure different summary templates for different queues. · puzzel.com, 9 Oct 2026
- Live Summary data handling
- Puzzel says the real-time transcript is deleted immediately after the call, while submitted summaries are stored in the Co-Pilot backend for a limited period, seven days by default, and made available via API or webhook. · puzzel.com, 9 Oct 2026
- Pricing
- Puzzel asks prospective customers to contact its team to discuss pricing and package options. · puzzel.com, 9 Oct 2026
- Product
- Puzzel’s AI solutions use automation, insights, and real-time agent support to reduce manual work and help deliver faster customer service. · puzzel.com, 9 Oct 2026
- Quality management
- Quality Management automatically scores customer interactions and highlights coaching opportunities. · puzzel.com, 9 Oct 2026
- Security
- Puzzel says it maintains technical and organizational measures intended to protect customer data from loss, alteration, unauthorized disclosure or access, and unlawful destruction. · puzzel.com, 9 Oct 2026
- Support
- Puzzel directs customers to its Help Centre for customer support and provides a separate contact route for sales or partner enquiries. · puzzel.com, 9 Oct 2026
- Target customers
- Puzzel describes its packages for organizations running voice-based contact centres, customer service operations, or teams seeking stronger manager capabilities and data-driven improvement. · puzzel.com, 9 Oct 2026
- Virtual agents
- Virtual Agents handle customer interactions across chat, voice, and email, and can connect with the contact centre so human agents can step in with context. · puzzel.com, 9 Oct 2026
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