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Best Customer Service QA Software in 2026

Customer service QA software helps review support interactions and measure quality. Common comparison points include automated scoring and sampling, custom scorecards, agent coaching, QA analytics, and supported interaction channels.

  1. 1

    MaestroQA

    Free plan APIExtensionMac+2

    Choose Rippit for omnichannel conversation QA that combines AI analysis with scoring, calibration, and coaching workflows.

    7.4 Pricing on request Visit site
  2. 2

    Scorebuddy Conversation Analytics

    Free plan APIWeb

    Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views.

    6.8 Pricing on request · 14-day trial Visit site
  3. 3

    Agentforce Contact Center

    Free trial AndroidAPIExtension+2

    Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities.

    6.6 From $75/user/mo Visit site
  4. 4

    Voxjar

    Free plan APIWeb

    Voxjar pairs automated call scoring with coaching and conversation summaries. Consider the AI credit limits and plan features when deciding whether it fits your call QA workflow.

    6.6 Free plan · paid from $90/mo · 14-day trial Visit site
  5. 5

    Belter

    Free plan Web
    6.4 Free plan · paid from $19/mo Visit site
  6. 6

    IrisAgent AutoQA

    Free plan Web
    6.4 Free plan · paid from $500/mo Visit site
  7. 7

    Ender Turing Quality Management

    Free plan Web
    6.3 Free plan · paid from $39/mo Visit site
  8. 8

    MaxContact Auto QA

    by MaxContact Auto QA
    Free trial APIExtensionWeb+1

    Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.

    6.3 Pricing on request Visit site
  9. 9

    Call Optix

    Free trial APIWeb

    Call Optix combines call analysis with sales workflows, integrations, and optional compliance monitoring.

    6.2 From $149/mo · 14-day trial Visit site
  10. 10

    Microsoft Dynamics 365 Sales

    by Microsoft Dynamics 365 Sales
    Free trial AndroidAPIiPhone+1
    6.2 From $65/user/mo (annual) · 30-day trial Visit site
  11. 11

    Cresta

    Paid APIExtensionWeb

    Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

    5.8 Pricing on request Visit site
  12. 12

    SQM CX Quality

    Free trial APISelf-hostedWeb

    SQM CX Quality combines interaction evaluation, predictive metrics, benchmarking, and coaching workflows for contact centers.

    5.8 Pricing on request · 7-day trial Visit site
  13. 13

    OttoQA

    Free trial Web

    OttoQA combines contact center scoring with coaching and role-play, across multiple interaction channels.

    5.7 Visit site
  14. 14

    Wonderway AI Coach (Verity)

    Free plan Web
    5.7 Free plan · pricing on request Visit site
  15. 15

    AmplifAI Quality Assurance

    Paid APISelf-hostedWeb

    AmplifAI connects interaction scoring with coaching, compliance review, and recognition workflows. Prospective customers need to request pricing and a demo to assess the offering further.

    5.6 Pricing on request Visit site
  16. 16

    CallFinder

    Paid Web

    CallFinder combines searchable transcripts, scoring and conversation analysis with support from an assigned Speech Analyst.

    5.6 Pricing on request Visit site
  17. 17

    Five9 Interaction Analytics

    Paid APIWeb

    Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data.

    5.6 Pricing on request Visit site
  18. 18

    Surveypal

    by Surveypal
    Free trial APIWeb

    Surveypal combines survey creation with broader customer-feedback aggregation and analysis.

    5.6 Pricing on request Visit site
  19. 19

    Daisee

    Paid Web

    Daisee combines automated QA, conversation analytics, risk detection, and contact-centre review tools in a web platform.

    5.5 From $99/mo Visit site
  20. 20

    Dixa

    by Dixa
    Paid API

    Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

    5.5 From €89/user/mo Visit site
  21. 21

    Oryx QA

    Free trial Web

    Oryx QA brings call scoring, compliance monitoring, sentiment analysis, and agent analytics into a web-based platform. Pricing is on request, with a free trial listed.

    5.4 Pricing on request Visit site
  22. 22

    QEval

    Paid APIWeb

    QEval covers a wide range of contact-center interactions and provides scoring, assistance, and analytics tools. Its pricing is deployment-specific, so teams need to discuss their plan with sales.

    5.3 Pricing on request Visit site
  23. 23

    CallMiner Analyze

    Paid Web
    5.2 Pricing on request Visit site
  24. 24

    Observe.AI Real-Time Agent Assist

    Paid API

    Observe.AI Real-Time Agent Assist focuses on in-conversation guidance, supervisor visibility, and continuity between AI and human agents.

    5.2 Pricing on request Visit site
  25. 25

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.2 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trial length, paid starting prices, and platform support such as web, API, Android, browser extension, iOS, or self-hosted use. If you need to read or change code, check the software licence before choosing.

Questions

Is customer service QA software available for free?

Yes. Belter lists a free plan. Other products may offer a free trial instead, such as BlueTweak Customer Service QA and Call Optix with 14-day trials.

What paid prices should I expect?

Listed examples include Belter from $19 per month and Daisee from $99 per month. Agentforce Contact Center lists pricing from $75 per user per month.

Which platforms can these tools use?

Platforms listed for this category include web, API, Android, browser extension, iOS, and self-hosted deployment. Check the platform details for the product you are considering.

What QA features should I compare?

Compare automated scoring, automated sampling, custom scorecards, agent coaching, QA analytics, and supported interaction channels.

How do I check whether a tool fits my code requirements?

If you need to read or modify code, review the software licence and confirm that it permits your planned use before choosing.

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