No. 10 of 24 ·Call Center Quality Management Software

Call Optix

Name: Call Optix
Price: 149 USD

Web · API · paid plans from $149/mo

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Freedom report

One barScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Call Optix is ranked #10 of 24 in call center quality management software on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $149/mo.

Call Optix plans and pricing

All plans

Starter $149/mo $149/mo 2,500 analysis minutes/mo · Up to 5 agents · Core Intelligence features · 30-day data retention calloptix.com · 30 Sept 2026

Growth $599/mo $599/mo 11,000 analysis minutes/mo · Up to 20 agents · Core + Advanced Intelligence · Rollover minutes (up to 3,000) · 90-day data retention calloptix.com · 30 Sept 2026

Scale $1,499/mo $1,499/mo 30,000 analysis minutes/mo · Up to 50 agents · Core + Advanced Intelligence · Rollover minutes (up to 10,000) · 1-year data retention calloptix.com · 30 Sept 2026

Enterprise Not published Custom Custom analysis minutes · Unlimited agents · Core + Advanced Intelligence · Custom rollover & retention calloptix.com · 30 Sept 2026

Compared on call center quality management software

Free plan: No
Coaching workflows: Yes
AI-assisted scoring: Yes
Calibration tools: Yes
Compliance reviews: Yes
QA channels: voice
Included agents: 5 agents

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The record

Product: Call Optix describes itself as an AI-powered call analytics and intelligence platform for analyzing conversations, coaching teams, and streamlining workflows.
Call analysis: Core plan features include AI transcription with speaker diarisation, automated call summaries, sentiment analysis, and dynamic call tagging.
Sales intelligence: The platform includes pipeline and deal management, performance scorecards, revenue intelligence, automated task creation, and a coaching hub.
Advanced features: Growth and higher plans include objection handling analysis, pain point extraction, competitor mention intelligence, and automated coaching triggers.
Compliance: Compliance Monitoring is an optional add-on that checks calls against defined rules and supports script adherence scoring, disclosure detection, and audit-ready call archives.
Telephony integrations: Listed voice sources include Twilio, RingCentral, Aircall, JustCall, OpenPhone, CallHippo, and MyOperator, with custom sources supported via API.
CRM integrations: Listed CRM destinations include HubSpot, Salesforce, Zoho CRM, Pipedrive, Freshsales, Dynamics 365, Zendesk Sell, and SugarCRM.
Automation and API: Call Optix says it connects to more than 5,000 tools through Zapier and offers a REST API and real-time webhooks.
Data sync: The integrations page says Call Optix can automatically sync call data to CRM records, create tasks from call commitments, and move deals based on call outcomes.
Trial: The 14-day free trial includes full feature access, covers the first 100 calls, requires no credit card, and can be cancelled anytime.
Security and privacy: The privacy policy identifies Dafolks, doing business as Call Optix, as the company and says Call Optix processes platform data as a processor on clients’ instructions and does not sell platform data.
Security claims: The homepage states “SOC 2 Type II, GDPR” under its security information.
Who it serves: The homepage lists sales teams, call centers, customer success teams, and small businesses as audiences for the product.
Headquarters: Sector 118, Mohali, Punjab, India
Price from: $149/mo

Where it ranks on Freedom251

Best Call Center Quality Management Software in 2026#10 of 24

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Sources

calloptix.com· checked 30 Sept 2026
calloptix.com/pricing· checked 30 Sept 2026
calloptix.com/integrations· checked 30 Sept 2026
calloptix.com/privacy-policy· checked 30 Sept 2026