Best Call Center Quality Management Software in 2026
Updated
Call center quality management software gives customer service teams a way to assess interactions and follow up on what reviewers find. Compared on AI-assisted scoring, calibration tools, and coaching workflows, these options can be weighed by how they support evaluation and reviewer alignment. Compliance reviews and QA channels help clarify the scope of oversight, while included agents, free-plan availability, and paid-from pricing add operational and cost context. Convin, MaestroQA, and Voxjar are among the names to consider as you compare. Think about which interactions your team needs to review and how findings should feed into coaching; then use the listed capabilities and limits to check fit.
4 of 11 with known pricing have a free tier;0 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | ConvinWeb · Android · iPhone | Three bars | 3 of 6 | Free | 6.5 | ||
| 2 | QualityDeskWeb · Android · iPhone | Three bars | 3 of 6 | €339/mo | 6.5 | ||
| 3 | MaestroQAWeb · Extension | Two bars | 1 of 6 | $185/mo | 6.4 | ||
| 4 | VoxjarWeb | Two bars | 1 of 6 | $90/mo | 6.4 | ||
| 5 | Abacus QMSAPI | One bar | 0 of 6 | 5.4 | |||
| 6 | AmplifAI Quality AssuranceWeb · Self-hosted · API | One bar | 1 of 6 | 5.4 | |||
| 7 | Click2CoachWeb · Self-hosted | One bar | 1 of 6 | 5.4 | |||
| 8 | ImpactCX Manual Quality ManagementWeb · Windows · Mac · Linux · Android · iPhone · Self-hosted · API · Extension | Two bars | No | 6 of 6 | $15/mo | 5.4 | |
| 9 | Primas | One bar | 5.4 | ||||
| 10 | TELUS Digital Agent Quality InsightsWeb | One bar | 1 of 6 | 5.4 | |||
| 11 | CallMiner Quality ManagementAPI | One bar | 0 of 6 | 5.3 | |||
| 12 | EvaluAgentWeb | One bar | 1 of 6 | 5.3 | |||
| 13 | MyQM Auto QAWeb | One bar | 1 of 6 | 5.1 | |||
| 14 | Call OptixWeb · API | One bar | No | 1 of 6 | $149/mo | 5.0 | |
| 15 | Enthu.AIWeb | One bar | No | 1 of 6 | $59/mo | 5.0 | |
| 16 | InvocaWeb · API | One bar | 1 of 6 | 5.0 | |||
| 17 | Medallia | No signal | 5.0 | ||||
| 18 | MiaRecWeb · Self-hosted · API | One bar | No | 1 of 6 | $25/mo | 5.0 | |
| 19 | Observe.AI Conversation IntelligenceWeb | One bar | 1 of 6 | 5.0 | |||
| 20 | OttoQAWeb | One bar | No | 1 of 6 | $1.01/mo | 5.0 | |
| 21 | QUALICOREWeb · API | One bar | No | 1 of 6 | ZAR 160/mo | 5.0 | |
| 22 | Scorebuddy Conversation AnalyticsWeb · API | One bar | 1 of 6 | 5.0 | |||
| 23 | SQM CX QualityWeb · Self-hosted · API | One bar | 1 of 6 | 5.0 | |||
| 24 | TouchPoint One Quality ManagementWeb · API | One bar | No | 1 of 6 | $29.23/mo | 5.0 |
Compare all 24 in a table
| # | App | Score | Free plan | Paid from | Coaching workflows | AI-assisted scoring |
|---|---|---|---|---|---|---|
| 1 | Convin | 6.5 | ||||
| 2 | QualityDesk | 6.5 | Yes | Yes | Yes | |
| 3 | MaestroQA | 6.4 | Yes | Yes | ||
| 4 | Voxjar | 6.4 | Yes | Yes | Yes | |
| 5 | Abacus QMS | 5.4 | Yes | Yes | ||
| 6 | AmplifAI Quality Assurance | 5.4 | Yes | Yes | ||
| 7 | Click2Coach | 5.4 | Yes | Yes | ||
| 8 | ImpactCX Manual Quality Management | 5.4 | No | Yes | No | |
| 9 | Primas | 5.4 | Yes | Yes | ||
| 10 | TELUS Digital Agent Quality Insights | 5.4 | Yes | Yes | ||
| 11 | CallMiner Quality Management | 5.3 | Yes | Yes | ||
| 12 | EvaluAgent | 5.3 | Yes | Yes | ||
| 13 | MyQM Auto QA | 5.1 | No | Yes | Yes | |
| 14 | Call Optix | 5.0 | No | Yes | Yes | |
| 15 | Enthu.AI | 5.0 | No | Yes | Yes | |
| 16 | Invoca | 5.0 | No | |||
| 17 | Medallia | 5.0 | ||||
| 18 | MiaRec | 5.0 | No | 25 /user/mo | ||
| 19 | Observe.AI Conversation Intelligence | 5.0 | No | Yes | Yes | |
| 20 | OttoQA | 5.0 | No | Yes | Yes | |
| 21 | QUALICORE | 5.0 | No | Yes | Yes | |
| 22 | Scorebuddy Conversation Analytics | 5.0 | No | Yes | Yes | |
| 23 | SQM CX Quality | 5.0 | No | Yes | Yes | |
| 24 | TouchPoint One Quality Management | 5.0 | No | 29.23 /user/mo | Yes | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.