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Best Complaint Management Software in 2026
Handling complaints can involve receiving reports, investigating them, tracking service levels and deciding when to escalate. Compare intake channels and investigation tools with escalation rules and SLA tracking. Workflow automation and reporting depth offer further points to consider, while free-plan availability and paid starting prices help frame cost. Civica Complaints Management, IQVIA SmartSolve Complaint Management and Resolve Enterprise are among the entries, along with Babtec Complaints Management. Think about the channels your team uses and the case oversight it needs, then weigh those needs against the listed process and reporting capabilities.
- 26 apps
- Research read 23 Sept 2026
- How the order is worked out
- 1
Babtec Complaints Management
Free plan AndroidiPhoneLinux+3Babtec Complaints Management combines complaint intake, 8D processing, root-cause analysis and corrective-action tracking.
- 2
Avant One Incident
Free trial APIWebAvant One Incident provides structured case control, AI assistance, auditability, and industry reporting for service-heavy organizations.
- 3
Intelex Inspection Management
Free trial AndroidAPIiPhone+1Choose Intelex Inspection Management if your organization needs inspection scheduling, mobile data collection, and tracked corrective actions in one platform.
6.2 Visit site - 4
CustomerSure
Free trial APIWebCustomerSure combines feedback collection, analysis and response management for regulated service organisations. Its paid plans include support, and a risk-free pilot usually lasts around one month.
- 5
Civica Complaints Management
by Civica Complaints ManagementPaid AndroidAPIiPhone+1Civica Complaints Management combines omnichannel complaint intake with configurable case workflows, reporting and integration options.
- 6
- 7
Aptean Respond
Paid APISelf-hostedAptean Respond combines case workflows, multi-channel complaint intake and reporting for complaint teams.
- 8
Infreemation Complaints
by Infreemation ComplaintsFree trial WebInfreemation Complaints centralises complaint intake, case histories, deadlines, and staff assignment in a browser-based service.
- 9
- 10
Forseti Complaints Management System
Free trial APIWebChoose Forseti if your regulated organisation needs a complaints workflow aligned with FCA DISP, monitoring across products and services, and complaint reporting.
- 11
IQVIA SmartSolve Complaint Management
Paid AndroidAPIiPhone+2SmartSolve Complaint Management brings complaint intake, investigation, reporting, and analytics into a cloud quality platform. Prospective organizations need to contact IQVIA for pricing.
- 12
eCase
by eCasePaid APIWebConsider eCase if your UK public sector organisation needs configurable case management for complaints and correspondence, with workflows, reporting, and support.
5.5 Visit site - 13
EQ Complaints Professional
Paid Self-hostedWebChoose EQ Complaints Professional if your regulated financial services organisation needs FCA-oriented complaint workflows, reporting, and FOS investigation records in one system.
- 14
Propel Complaint Handling
Paid AndroidAPIiPhone+1Propel Complaint Handling links complaint intake with investigation, corrective action, reporting, and training processes.
- 15
GovMetric CaseTracker
Paid APIWebChoose CaseTracker if a UK public service needs structured complaint workflows, regulator reporting and citizen case tracking.
- 16
NeuAnalytics Complaint Management
Paid APIWebChoose NeuAnalytics Complaint Management if your institution needs shared case workflows, deadline tracking, advanced reporting, and embedded specialist participation.
- 17
MasterControl Customer Complaints
Paid WebMasterControl Customer Complaints brings intake, investigation, reporting, adverse-event forms, and audit records into one web workflow.
- 18
Resolve Enterprise
Paid WebWindowsResolve Enterprise covers case workflow, documents, reporting, access controls, and hosting choices in one platform.
- 19
SwiftCase Complaints Management
Paid APIWebSwiftCase focuses on complaint workflows, deadline tracking, analysis, and regulatory reporting for UK financial services. Compare plan allowances and support options alongside the starting price.
- 20
Kelsa Complaint Management System
Paid APIWebKelsa combines complaint intake and tracking with workflow, escalation, and reporting features for clubs. The maker lists pricing on request and offers a demo request page.
- 21
Thentia Cloud Complaints & Investigations
Paid WebConsider Thentia Cloud Complaints & Investigations if your regulatory organization needs a configurable public complaint portal and a detailed investigation record in a licensee database.
- 22
AmpleLogic Complaint Management
Paid Web - 23
- 24
AssurX Customer Quality Management
Paid Web - 25
TurnFriendly Financials
Paid WebChoose TurnFriendly Financials if your financial services organization needs case management for customer concerns alongside banking or insurance workflows, reporting, and integrations.
#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price
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