Best Complaint Management Software in 2026

22 complaint management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.

22ranked

0free plans on this page

£4.08/molowest paid tier

3 Oct 2026last checked

#	App	Score	From	Free plan	Paid from	Intake channels	Workflow automation	Escalation rules	Investigation tools
1	Civica Complaints Management	6.9	—	—	—	omnichannel	Yes	Yes	Yes	View
2	Aptean Respond	6.6	—	—	—	omnichannel	Yes	Yes	Yes	View
3	Propel Complaint Handling	6.5	—	No	—	—	Yes	Yes	Yes	View
4	GovMetric CaseTracker	6.4	£1,125/mo	—	—	omnichannel	Yes	Yes	Yes	View
5	NeuAnalytics Complaint Management	6.3	—	—	—	omnichannel	Yes	Yes	Yes	View
6	TurnFriendly Financials	6.2	—	—	—	omnichannel	Yes	—	Yes	View
7	MasterControl Customer Complaints	6.1	—	No	—	omnichannel	Yes	Yes	Yes	View
8	EQ Complaints Professional	6.1	—	—	—	—	Yes	—	Yes	View
9	eCase	5.9	—	—	—	omnichannel	Yes	—	Yes	View
10	SwiftCase Complaints Management	5.8	£650/mo	No	—	omnichannel	Yes	Yes	Yes	View
11	Resolve Enterprise	5.8	—	—	—	omnichannel	Yes	Yes	Yes	View
12	Complyr	5.7	£4.08/mo	No	—	web	Yes	Yes	Yes	View
13	Case IQ	5.7	—	—	—	—	Yes	—	—	View
14	Forseti Complaints Management System	5.5	—	No	—	—	Yes	—	Yes	View
15	Thentia Cloud Complaints & Investigations	5.5	—	—	—	web	Yes	—	Yes	View
16	Babtec Complaints Management	5.5	—	—	—	web	Yes	—	Yes	View
17	OneSumX for Complaint Management	5.1	—	—	—	—	Yes	Yes	Yes	View
18	Kelsa Complaint Management System	5.1	—	—	—	—	Yes	Yes	—	View
19	IQVIA SmartSolve Complaint Management	5.1	—	—	—	web	Yes	Yes	Yes	View
20	Avant One Incident	4.7	—	No	25 /user/mo	omnichannel	Yes	Yes	—	View
21	Infreemation Complaints	4.7	—	No	—	—	Yes	—	Yes	View
22	CustomerSure	4.7	£1,999/mo	No	—	—	—	—	—	View

Is your app on this list?

Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.

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Questions about this list

Which complaint management software is ranked first on Freedom251?

Civica Complaints Management is ranked #1 of 22 with a score of 6.9. Aptean Respond is second and Propel Complaint Handling third.

How many of these have a free plan?

0 of the 22 on this page publish a free plan on their own pricing pages.

Which is the cheapest paid option?

On this page, Complyr has the lowest first paid tier we found: £4.08/mo.

How is this list ranked?

Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.

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