No. 16 of 25 ·Complaint Management Software

Propel Complaint Handling

Name: Propel Complaint Handling
Price: 10150 USD

Web · Android · iPhone · API · paid plans from $845.83/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Propel Complaint Handling is ranked #16 of 25 in complaint management software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at $845.83/mo.

Propel Complaint Handling plans and pricing

All plans

Small $10,150/yr Annual license fee; one-time setup costs $10K - $25K PLM and QMS for a single team or smaller company · Deployment: 3 weeks or less propelsoftware.com · 4 Oct 2026

Medium $50,500/yr Annual license fee; one-time setup costs $15K - $200K PLM, QMS, and PIM for larger teams · Deployment: 1-3 months propelsoftware.com · 4 Oct 2026

Large $250,500/yr Annual license fee; one-time setup costs $50K - $400K PLM, QMS, PIM, and PVM across the company · Deployment: 3-6 months propelsoftware.com · 4 Oct 2026

Compared on complaint management software

Free plan: No
Workflow automation: Yes
Escalation rules: Yes
Investigation tools: Yes
Reporting depth: advanced

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The record

Purpose: Complaint Handling connects customer cases, complaint investigations, and FDA reporting to a unified product thread.
Complaint intake: Configured mapping automatically propagates customer cases into complaint records to avoid manual handoffs and duplicate entry.
FDA submissions: The system completes MedWatch Form 3500A from case and quality data and submits it digitally to the FDA using AS2 protocol.
Reportability: Built-in decision trees assess event severity and determine global regulatory reporting requirements and timelines.
Investigation links: Complaints can connect to CAPA, NCMR, BOM data, and supplier workflows for investigation and corrective action.
Supplier actions: Quality teams can escalate complaint-driven corrective actions to suppliers through automated Supplier Corrective Action Requests.
Change and training control: Complaint-triggered changes can use approval workflows, while revised SOPs can trigger role-based training plans and compliance reporting.
Integrations: Propel lists integration options including Razorleaf, Bild, Jitterbit, MuleSoft, Zapier, SolidWorks PDM Professional, and Rootstock Software.
APIs: Propel describes flexible APIs and a rich integration framework for connecting enterprise systems.
Security: Propel states that it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce.
Compliance: Propel says it is SOC 2 Type II compliant and that its report is available upon request.
Deployment: Propel describes itself as a cloud-native SaaS product running natively on the Salesforce platform, with no data stored locally on a user's computer.
Support: Propel pricing information says each license includes technical support from experts and on-demand digital training resources.
Mobile access: Propel says users can work with approvals, workflows, and collaboration on Apple or Android devices.
Price from: $845.83/mo

Where it ranks on Freedom251

Best Complaint Management Software in 2026#16 of 25

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Sources

propelsoftware.com/solutions/use-case/complaint-handling· checked 4 Oct 2026
propelsoftware.com/products/integrations· checked 4 Oct 2026
propelsoftware.com/security· checked 4 Oct 2026
propelsoftware.com/trust· checked 4 Oct 2026
propelsoftware.com/pricing· checked 4 Oct 2026