Freedom251 › Complaint Management Software
Propel Complaint Handling
What Propel Complaint Handling is
Propel Complaint Handling connects customer cases, complaint investigations, and FDA reporting through a shared product thread. Configured mapping carries customer cases into complaint records to reduce manual transfer and duplicate entry. The system uses case and quality data to complete MedWatch Form 3500A and submit it digitally to the FDA through AS2. Built-in decision trees assess event severity and identify reporting requirements and timelines across jurisdictions. Complaints can link to CAPA, NCMR, bill-of-materials data, and supplier workflows. Quality teams can issue automated Supplier Corrective Action Requests, while complaint-related changes can follow approval workflows. Revised procedures can also trigger role-based training plans and compliance reporting. The cloud-native SaaS product runs on Salesforce, and mobile access supports approvals, workflows, and collaboration on Apple or Android devices. Propel says it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce. The product has no free plan; annual licenses are listed at 10150.00 USD for Small, 50500.00 USD for Medium, and 250500.00 USD for Large. Setup fees are separate.
Who it suits
This product suits quality teams that handle customer complaints, investigations, supplier actions, and FDA reporting. Its mobile access and approval workflows may also help teams coordinating changes and training across devices.
What it does well
- Maps customer cases into complaint records.
- Submits MedWatch Form 3500A through AS2.
- Decision trees assess reporting requirements and timelines.
- Complaints link to CAPA, NCMR, and supplier workflows.
- Mobile access supports approvals and collaboration.
What to know first
- There is no free plan.
- Small annual license is $10,150 a year.
- Setup costs are charged separately.
- Large deployment is listed at 3-6 months.
Limits
There is no free plan. The Small plan costs $10,150 a year, with one-time setup costs of $10K - $25K; its stated deployment period is 3 weeks or less.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Small | Annual license fee; one-time setup costs $10K - $25K · PLM and QMS for a single team or smaller company · Deployment: 3 weeks or less | $10,150 a year |
| Medium | Annual license fee; one-time setup costs $15K - $200K · PLM, QMS, and PIM for larger teams · Deployment: 1-3 months | $50,500 a year |
| Large | Annual license fee; one-time setup costs $50K - $400K · PLM, QMS, PIM, and PVM across the company · Deployment: 3-6 months | On request |
As propelsoftware.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Propel Complaint Handling page.
- Contact Propel for pricing and plan details.
- Choose a plan based on the listed team or company scope and deployment period.
- Arrange the one-time setup for the selected plan.
- Use the web service or Apple and Android mobile access for supported workflows.
Verdict
Propel Complaint Handling links complaint intake with investigation, corrective action, reporting, and training processes. Buyers should account for the listed annual license and separate setup costs when assessing a deployment.
Questions
Is Propel Complaint Handling free?
No. It is a paid product with pricing on request.
What are the listed plan prices?
Small is $10,150 a year, Medium is $50,500 a year, and Large is $250,500 a year. Each plan also lists one-time setup costs.
Which platforms does it support?
The listed platforms are Android, API, iOS, and web. Propel also describes mobile access on Apple or Android devices.
What integrations are available?
Propel lists Razorleaf, Bild, Jitterbit, MuleSoft, Zapier, SolidWorks PDM Professional, and Rootstock Software, along with flexible APIs and an integration framework.
Where does the service run?
Propel describes it as cloud-native SaaS running natively on Salesforce, with no data stored locally on a user's computer.
What security and compliance details does Propel state?
Propel says it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce. It also says it is SOC 2 Type II compliant, with a report available upon request.
Facts from Propel Complaint Handling's own pages
- APIs
- Propel describes flexible APIs and a rich integration framework for connecting enterprise systems. · propelsoftware.com, 4 Oct 2026
- Change and training control
- Complaint-triggered changes can use approval workflows, while revised SOPs can trigger role-based training plans and compliance reporting. · propelsoftware.com, 4 Oct 2026
- Complaint intake
- Configured mapping automatically propagates customer cases into complaint records to avoid manual handoffs and duplicate entry. · propelsoftware.com, 4 Oct 2026
- Compliance
- Propel says it is SOC 2 Type II compliant and that its report is available upon request. · propelsoftware.com, 4 Oct 2026
- Deployment
- Propel describes itself as a cloud-native SaaS product running natively on the Salesforce platform, with no data stored locally on a user's computer. · propelsoftware.com, 4 Oct 2026
- FDA submissions
- The system completes MedWatch Form 3500A from case and quality data and submits it digitally to the FDA using AS2 protocol. · propelsoftware.com, 4 Oct 2026
- Headquarters
- Redwood City, California, United States · propelsoftware.com, 28 Sept 2026
- Integrations
- Propel lists integration options including Razorleaf, Bild, Jitterbit, MuleSoft, Zapier, SolidWorks PDM Professional, and Rootstock Software. · propelsoftware.com, 4 Oct 2026
- Investigation links
- Complaints can connect to CAPA, NCMR, BOM data, and supplier workflows for investigation and corrective action. · propelsoftware.com, 4 Oct 2026
- Mobile access
- Propel says users can work with approvals, workflows, and collaboration on Apple or Android devices. · propelsoftware.com, 4 Oct 2026
- Purpose
- Complaint Handling connects customer cases, complaint investigations, and FDA reporting to a unified product thread. · propelsoftware.com, 4 Oct 2026
- Reportability
- Built-in decision trees assess event severity and determine global regulatory reporting requirements and timelines. · propelsoftware.com, 4 Oct 2026
- Security
- Propel states that it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce. · propelsoftware.com, 4 Oct 2026
- Supplier actions
- Quality teams can escalate complaint-driven corrective actions to suppliers through automated Supplier Corrective Action Requests. · propelsoftware.com, 4 Oct 2026
- Support
- Propel pricing information says each license includes technical support from experts and on-demand digital training resources. · propelsoftware.com, 4 Oct 2026
Where Propel Complaint Handling stands on Freedom251
- Complaint Management Software#14 of 26