No. 5 of 37 ·Quality Management Software

IQVIA SmartSolve Complaint Management

Web · Android · iPhone

Freedom report

Two barsScore 5.6

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

IQVIA SmartSolve Complaint Management is ranked #5 of 37 in quality management software on Freedom251. It runs on Android, iOS, Web.

IQVIA SmartSolve Complaint Management plans and pricing

All plans

SmartSolve Complaint Management Not published Pricing not published; IQVIA invites prospective customers to contact sales secure.constellation.iqvia.com · 4 Oct 2026

Compared on quality management software

Intake channels: web
Workflow automation: Yes
Escalation rules: Yes
Investigation tools: Yes
Reporting depth: advanced

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The record

Purpose: The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance.
AI features: The fact sheet describes NLP extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics.
Intake: Complaint data can enter through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect.
Complaint evaluation: Configurable decision trees help users distinguish complaints and adverse events from other inquiries and guide consistent investigation and reporting.
Regulatory reporting: Preconfigured decision trees support reportability workflows for FDA, EU, Health Canada, Japan, Australia, UK, and Switzerland.
Reporting integrations: The fact sheet says the system supports electronic reporting requirements and integration to CDRH, MedDRA, and IMDRF codes.
Quality modules: Complaint Management connects with SmartSolve Nonconformance, CAPA, Change Management, and Document Management modules.
Security and compliance: The product fact sheet lists role-based security, password authentication, and audit trails for FDA 21 CFR Part 11 and EU Annex 11 compliance, and says SmartSolve is ISO 27001 and ISO 9001 certified.
Hosting: The fact sheet describes SmartSolve as an AI-enabled, Microsoft Azure-based platform.
Analytics: Built-in reporting and trending cover recurring complaints, resolution times, and historical data; Quality Intelligence is powered by Microsoft Power BI.
Intended users: The Quality intake portal is intended for field personnel and extended demand chain partners including healthcare professionals, clinical investigators, and customers.
Sales and trial information: IQVIA directs interested organizations to request a conversation through a contact form; the opened product pages did not state pricing or trial terms.
Company headquarters: IQVIA lists its headquarters at 2400 Ellis Road, Durham, North Carolina 27703, USA.
Company founding: IQVIA’s company history says IQVIA emerged in 2016 from the union of IMS Health and Quintiles.

Where it ranks on Freedom251

Best Quality Management Software in 2026#5 of 37
Best Document Control Software in 2026#4 of 26
Best Complaint Management Software in 2026#2 of 25
Best Data Marketplace Software in 2026#4 of 25
Best Healthcare CRM Software in 2026#4 of 22

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Sources

iqvia.com/library/fact-sheets/smartsolve-complain· checked 4 Oct 2026
iqvia.com/-/media/iqvia/pdfs/library/fact-sheets/· checked 4 Oct 2026
secure.constellation.iqvia.com/SmartSolve· checked 4 Oct 2026
ir.iqvia.com/resources/investor-faqs/default.aspx· checked 4 Oct 2026
jobs.iqvia.com/en/iqvia-evolution-our-history· checked 4 Oct 2026
iqvia.com/solutions/commercialization/quality-com· checked 28 Sept 2026