Freedom251 › Grievance Management Software
Case IQ
by Case IQ
What Case IQ is
Case IQ is a cloud-based case management service accessed on the web. Its intake forms let users submit cases, while workflow automation supports automated steps in case processes. Custom case fields allow teams to capture information suited to their records. An audit trail provides a record of case activity, and reporting dashboards display case information. Together, these listed capabilities cover case intake, configurable data, process automation, activity records, and reporting in a web service. Case IQ is made by Case IQ, which is headquartered in Ottawa, Ontario, Canada. The product is offered on a paid basis, with pricing available on request. It runs in the cloud and is listed for web access. Organizations considering the service can assess whether its forms, custom fields, automated workflows, audit trail, and dashboards fit their case processes, then contact the maker to ask about pricing.
Who it suits
Case IQ may suit organizations that need web-based case intake, configurable case fields, workflow automation, activity records, and reporting dashboards. It is cloud-deployed and paid, with pricing available on request.
What it does well
- Case intake forms support case submissions
- Workflow automation supports automated process steps
- Custom fields capture case-specific information
- Audit trail and reporting dashboards are listed
What to know first
- Pricing is available only on request
- The listed platform is web-only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Case IQ | Pricing is tailored; it typically includes a one-time implementation component and an annual subscription. · Scope, solutions, implementation, integrations, user access and contract terms affect the estimate | On request |
As caseiq.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Case IQ website.
- Contact Case IQ to request pricing.
- Access the service on the web.
Verdict
Case IQ covers intake, configurable records, automated workflows, audit trails, and dashboard reporting in a cloud service. Contact the maker for pricing and assess the listed capabilities against your case processes.
Questions
What does Case IQ cost?
Case IQ is paid, and pricing is available on request.
Is Case IQ cloud-based?
Yes. Its deployment is listed as cloud.
Which platform does it support?
Case IQ is listed for the web.
What case management features does it include?
The listed capabilities include case intake forms, workflow automation, custom case fields, an audit trail, and reporting dashboards.
Who makes Case IQ?
The maker is Case IQ, headquartered in Ottawa, Ontario, Canada.
Facts from Case IQ's own pages
- Analytics
- The platform offers dashboards, automated reporting and configurable reports to help identify trends and manage investigations. · caseiq.com, 9 Oct 2026
- Audit trail
- Yes · caseiq.com, 19 Sept 2026
- Case workflows
- Users can centralize case records, track file changes, automate workflows and generate case reports. · caseiq.com, 9 Oct 2026
- Custom case fields
- Yes · caseiq.com, 19 Sept 2026
- Deployment
- cloud · caseiq.com, 19 Sept 2026
- Headquarters
- Ottawa, Ontario, Canada · caseiq.com, 28 Sept 2026
- Intake
- The platform supports multiple intake channels, anonymous reporting, guided forms and case triage. · caseiq.com, 9 Oct 2026
- Case intake forms
- Yes · caseiq.com, 19 Sept 2026
- Integrations
- Case IQ describes integrations for HRIS, CRM and ERP systems, identity providers and ticketing systems, plus an open API, SFTP and bulk data uploads. · caseiq.com, 9 Oct 2026
- Maker identity
- The company page identifies the maker as Case IQ and says the company was born in Canada; it does not state a headquarters or founding year on that page. · caseiq.com, 9 Oct 2026
- Mobile access
- Users can access a mobile version of the platform with speech-to-text capabilities. · caseiq.com, 9 Oct 2026
- Pricing structure
- Pricing is customized to the organization and typically combines a one-time implementation component with an annual subscription. · caseiq.com, 9 Oct 2026
- Privacy controls
- The platform uses access roles and data masking and supports GDPR-compliant deletion, amendment and transfer processes. · caseiq.com, 9 Oct 2026
- Product
- Case IQ provides investigative case management and compliance tools for organizations handling workplace incidents and risk. · caseiq.com, 9 Oct 2026
- Reporting dashboards
- Yes · caseiq.com, 19 Sept 2026
- Security certifications
- Case IQ says annual independent security audits validate its SSAE SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification. · caseiq.com, 9 Oct 2026
- Support
- Case IQ says staff are available 24/7 for customer support and technical assistance. · caseiq.com, 9 Oct 2026
- Who it serves
- Case IQ says it serves ethics, compliance, HR, security, fraud and investigations teams, including mid-sized to global enterprises. · caseiq.com, 9 Oct 2026
- Workflow automation
- Yes · caseiq.com, 19 Sept 2026
Where Case IQ stands on Freedom251
- Grievance Management Software#3 of 21
- Investigation Management#5 of 18
- Workplace Investigation Software#9 of 29
- Complaint Management Software#9 of 26
- HR Case Management Software#17 of 47
- Case Management Software#97 of 177