Civica Complaints Management

Civica Complaints Management is ranked #13 of 136 in case management software on Freedom251, made by Civica Complaints Management (London, United Kingdom). It runs on Android, API, iOS, Web.

Civica Complaints Management plans and pricing

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Civica Complaints Management Not published Pricing information available by enquiry civica.com · 29 Sept 2026

Compared on case management software

Workflow automation: Yes

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Civica Complaints Management

Workflow automation: Yes
Purpose: The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network.
Channels: It can capture feedback from channels including web, phone, email and social media.
Workflow: Low-code and no-code workflow tools let organisations configure the solution and update it as needs change.
Correspondence: Correspondence management and automation helps process cases and reduce repetitive work for case handlers.
Reporting: Automated library and custom reports plus real-time keyword alerts help identify problem areas.
Integrations: Integrations include client and back-office systems, social media, email and telephony, mobile apps, content management, postal delivery, staff directories, single sign-on, document management and calendaring tools.
API: The product provides REST APIs for case updates and queries, and an email API that can scan incoming messages to a chosen mailbox.
Self-service: A self-service portal can let stakeholders register and manage casework online.
Security: The datasheet says the platform uses single-tenant database schemas, data segregation and advanced controls, and can be deployed in different cloud regions for data protection requirements.
Compliance: The datasheet says the platform is accredited under ISO 9001 and ISO 27001.
Audit trail: Each case has a comprehensive, redactable audit trail for internal and external reviews.
Support: Civica directs support-related queries to its Support Center.
Intended users: The datasheet says the preconfigured solution supports public and private organisations including central and local government, telecoms, utilities and other regulated services.

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Where it ranks on Freedom251

Best Case Management Software in 2026#13 of 136
Best Workplace Investigation Software in 2026#11 of 25
Best Complaint Management Software in 2026#1 of 22

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Sources

civica.com/en-us/product-pages/case-management-sof· checked 20 Sept 2026
civica.com/globalassets/7.document-downloads/2.uk-· checked 29 Sept 2026
civica.com/en-us/product-pages/case-management-sof· checked 29 Sept 2026
civica.com/en-us/product-pages/financial-managemen· checked 28 Sept 2026
civica.com/en-us/product-pages/master-data-managem· checked 28 Sept 2026
civica.com/en-us/product-pages/transend-epod/· checked 28 Sept 2026
civica.com/en-ca/product-enquiry-forms/icasework-p· checked 29 Sept 2026