Neocase HR Case Management

Name: Neocase HR Case Management
Author: Neocase HR Case Management

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What Neocase HR Case Management is

Neocase HR Case Management centralizes employee HR inquiries, assigns cases to HR agents, tracks their handling, and supports request traceability. Its knowledge base gives answers tailored to employee profiles to support self-service. Case tools include SLA and OLA tracking, escalations, alerts, and performance monitoring. AI features support natural-language queries, automatic translation, and routing requests to HR managers. Intelligent routing can consider employee profiles, request details, agent workload, and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone. They can also chat with Neo in Teams on a computer or phone for case and knowledge management. Listed integrations include prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, along with APIs and custom connectors. Neocase lists ISO 27001 and GDPR compliance and says hosting is in Europe for EMEA customers and the United States for North American customers. Support is included at Starter, Advanced, and Advanced+ levels. Pricing is modular, based on employee users and usage of certain features, and no public price is listed.

Who it suits

It is tailored to HR Shared Services Centers and is described as supporting mid-sized and large organizations. It may suit teams seeking multiple employee request channels and automated HR case routing.

What it does well

Requests can arrive through five listed channels
Routing can use agent workload and skills
SLA and OLA tracking with escalations and alerts
Prebuilt connectors plus APIs and custom connectors
Support is included at three levels

What to know first

No public price is listed
Modular pricing varies by employee users and feature usage

Limits

No public price is listed. The modular price varies according to employee users and usage of certain features.

Plans

Plan	Billed and limits	Price
Neocase HR Case Management	Modular pricing based on employee users and usage for certain features. · No public price listed · Pricing varies by employee users and feature usage	On request

As neocasesoftware.com lists them, read 30 Sept 2026. The maker's own page has the final word.

Getting started

Visit the Neocase HR Case Management website.
Contact Neocase for pricing based on employee users and feature usage.
Select a modular offering and one of the support levels: Starter, Advanced or Advanced+.
Use the cloud-based service through its web, Android or iOS platforms.
Connect supported HR systems using prebuilt connectors, APIs or custom connectors.

Verdict

Neocase combines HR inquiry handling, employee self-service, routing, and case monitoring. Its modular pricing depends on employee users and certain feature usage, so a public price is not available.

Questions

How much does Neocase HR Case Management cost?

Pricing is on request. The modular price depends on employee users and usage of certain features.

Which platforms does it support?

The listed platforms are Android, iOS, web and API.

Which HR systems can it connect to?

Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR and The Access Group. It also describes APIs and custom connectors.

Can employees submit requests through Microsoft Teams?

Yes. Employees can use the Teams virtual agent to submit requests or chat with Neo for case and knowledge management.

What support levels are available?

Neocase offers Starter, Advanced and Advanced+ support, with support included at each level.

Where is customer data hosted?

Neocase says it hosts data in Europe for EMEA customers and in the United States for North American customers.

Facts from Neocase HR Case Management's own pages

AI features: Neocase describes AI features for natural-language queries, automatic translation, and routing requests to the appropriate HR manager. · neocasesoftware.com, 30 Sept 2026
Availability: Neocase describes its HR self-service solution as cloud-based and says employees can use a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone to submit requests. · neocasesoftware.com, 30 Sept 2026
Case handling: The case management module includes SLA tracking, OLAs, escalations, alerts, and performance monitoring. · neocasesoftware.com, 30 Sept 2026
Headquarters: La Garenne-Colombes, France; Auburndale, Massachusetts, USA · neocasesoftware.com, 23 Sept 2026
Integrations: Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, and describes APIs and custom connectors. · neocasesoftware.com, 30 Sept 2026
Intended customers: Neocase describes its HR solution as tailored to HR Shared Services Centers and its broader services as supporting mid-sized and large organizations. · neocasesoftware.com, 30 Sept 2026
Knowledge base: Its AI-powered knowledge base provides HR answers tailored to employees’ profiles and supports self-service. · neocasesoftware.com, 30 Sept 2026
Microsoft Teams: Employees can use Microsoft Teams on a computer or mobile phone to chat with Neo for case management and knowledge management. · neocasesoftware.com, 30 Sept 2026
Pricing basis: Neocase says its modular offering is priced according to employee users and usage of certain features. · neocasesoftware.com, 30 Sept 2026
Purpose: Neocase HR Case Management centralizes HR inquiries, tracks their handling, assigns them to HR agents, and supports request traceability. · neocasesoftware.com, 30 Sept 2026
Request routing: Its intelligent auto-routing can distribute requests using employee profiles, request content, HR agent workload, and agent skills. · neocasesoftware.com, 30 Sept 2026
Security and compliance: Neocase lists ISO 27001 and GDPR compliance and says data hosting is in Europe for EMEA customers and the United States for North American customers. · neocasesoftware.com, 30 Sept 2026
Support: Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level. · neocasesoftware.com, 30 Sept 2026
Workflow automation: Yes · neocasesoftware.com, 20 Sept 2026