Best HR Service Delivery Software in 2026
Updated
In short: LBi HR HelpDesk is ranked #1 of 26 as of 4 October 2026, ahead of Hornbill IT Asset Management and Sunrise HRCM. The lowest first paid tier on this page is Oracle HR Help Desk at $4/mo.
HR service delivery software is for organizing employee support requests and the processes used to resolve them. Compare approval workflows, request channels, employee portals, and knowledge bases to see how each option handles access to help and information. SLA management and workflow automation offer more ways to assess service processes, while free-plan availability and paid-from pricing help frame costs. The ranking opens with Hornbill IT Asset Management and LBi HR HelpDesk, followed by Sunrise HRCM and Applaud HR Case Management. Ivanti Neurons for Enterprise Service Management and Neocase HR Case Management are also among the early entries. Consider which of these listed capabilities suit your HR service needs.
26 HR service delivery software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
1 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | LBi HR HelpDeskWeb · Android · iPhone · Self-hosted | Three bars | — | 3 of 6 | Free | 6.5 | |
| 2 | Hornbill IT Asset ManagementWeb · Windows · Android · iPhone · API | Two bars | — | — | 4 of 6 | — | 5.6 |
| 3 | Sunrise HRCMWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.6 |
| 4 | Applaud HR Case ManagementWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.5 |
| 5 | Ivanti Neurons for Enterprise Service ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 6 | Neocase HR Case ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 7 | Dovetail HR Case ManagementWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 8 | Matrix42 FastViewerWeb · Windows · Mac · Android · iPhone · Self-hosted | Two bars | — | — | 5 of 6 | €45/mo | 5.4 |
| 9 | Servicely HR Service DeliveryWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 10 | ServiceNow HR Service DeliveryNo platforms listed | One bar | — | — | 0 of 6 | — | 5.4 |
| 11 | Infor HR Service DeliveryWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 12 | Infor Learning Management SystemAPI | One bar | — | — | 0 of 6 | — | 5.3 |
| 13 | AvatureWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 14 | Dayforce HR Service DeliveryWeb · Android | No signal | — | — | 2 of 6 | — | 5.2 |
| 15 | Matrix42 HR Service ManagementWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 16 | Agentforce Contact CenterWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $50/mo | 5.1 |
| 17 | DarwinboxWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 18 | Oracle RecruitingWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $8/mo | 5.1 |
| 19 | Dayforce SchedulingWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.0 |
| 20 | NextHRM HR Service ManagementWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 21 | Salesforce HR ServiceWeb | One bar | — | — | 1 of 6 | $15/mo | 4.9 |
| 22 | Leena AI HR Service DeliveryWeb | No signal | — | — | 1 of 6 | — | 4.8 |
| 23 | Oracle HR Help DeskWeb | No signal | — | — | 1 of 6 | $4/mo | 4.8 |
| 24 | SAP SuccessFactors Enterprise Service ManagementWeb | No signal | — | — | 1 of 6 | — | 4.8 |
| 25 | Workday BenefitsWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 4.8 |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which HR service delivery software is ranked first on Freedom251?
LBi HR HelpDesk is ranked #1 of 26 with a score of 6.5. Hornbill IT Asset Management is second and Sunrise HRCM third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Oracle HR Help Desk has the lowest first paid tier we found: $4/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.