Leena AI HR Service Delivery is a suite for employee support across the employee lifecycle, built around a virtual assistant for everyday issues. Leena AI says the assistant can automatically resolve up to 90% of employee queries. The helpdesk centralizes cases, supports conversational ticketing and sends automatic updates. Employees can use an HR knowledge base, while HR teams can access and update its content from anywhere. The suite also provides OCR-powered employee document creation, retrieval and deletion, personalized onboarding workflows, and custom HR workflows through a zero-code builder. Analytics cover resolution times, agent performance, ticket deflection, request types, volumes and trends. Employee access channels include email, Google Chat, Microsoft Teams, Slack, SMS, WhatsApp Business and Zoom. Leena AI lists 200+ enterprise integrations, including Workday, SAP, ServiceNow, Salesforce and Oracle. Its security information includes encryption at rest and in transit, GDPR controls, SOC 2 and CCPA. Founded in 2018 and headquartered in New York, the company offers organization-specific quotes; no price is listed.
Who it is for
Leena AI HR Service Delivery is presented for enterprises seeking employee support across the employee lifecycle. It may suit HR teams looking to centralize cases, workflows, knowledge and document management across multiple employee channels.
What is good
- Assistant can resolve up to 90% of queries, according to Leena AI
- Lists 200+ enterprise integrations
- Supports multiple employee access channels
- Zero-code builder supports custom HR workflows
- Analytics cover request volumes, trends and resolution times
What to know first
- No free plan
- Pricing is available by personalized quote
Verdict
Leena AI brings employee query handling, HR cases, knowledge and workflows into one service suite. Organizations need to request a tailored quote to assess its fit and cost.
Get started with Leena AI HR Service Delivery
- Open leena.ai/hr-service-delivery
- Request a personalized quote tailored to your organization
- Connect supported employee channels such as email, Slack, or Microsoft Teams
- Connect enterprise systems such as Workday, SAP, ServiceNow, Salesforce, or Oracle
- Configure the HR knowledge base and zero-code workflows
- Set up onboarding, document processes, analytics, and SLA tracking
Limits to know first
There is no free plan, and the listed Personalized quote plan does not show a fixed price. Pricing is tailored to the organization’s needs with flexible options.
Questions about Leena AI HR Service Delivery
What does Leena AI HR Service Delivery do?
It uses a virtual employee assistant and HR service tools to handle everyday issues across the employee lifecycle.
How is pricing provided?
The listed plan is Personalized quote, with pricing tailored to the organization’s specific needs and flexible options.
Is there a free plan?
No. The product is paid.
Which platforms and channels are supported?
Platforms listed are Android, iOS, web, and API. Employee channels include email, Google Chat, Microsoft Teams, Slack, SMS, WhatsApp Business, and Zoom.
Which integrations are available?
Leena AI lists 200+ enterprise integrations, including Workday, SAP, ServiceNow, Salesforce, and Oracle.
What security standards and controls are listed?
The service lists AES-256-GCM encryption at rest, TLS 1.2+ in transit, AWS KMS, SAML 2.0, OAuth 2.0, GDPR controls, SOC 2, CCPA, anonymity controls, and a 24/7 Security Operations Center.
Leena AI HR Service Delivery plans and pricing
All plansCompared on HR case management software
- Free plan
- No
- Case intake options
- omnichannel
- Workflow automation
- Yes
- SLA tracking
- Yes
- HR knowledge base
- Yes
