Sunrise HRCM

Overview

Sunrise HRCM is an HR case-management system for teams handling employee questions, requests and feedback. It is best suited to HR and Shared Services teams that need a traceable workflow with employee self-service and knowledge content. The breadth is useful, but custom pricing and a trial arranged by request make it a less straightforward choice for buyers who need to evaluate cost quickly.

Key features

Cases can be tracked from intake to resolution, with an audit trail of interactions. Employees can submit cases, follow progress, update existing cases and search HR content through a mobile-accessible portal. This gives employees a route to handle routine queries themselves while preserving a record for HR; teams seeking only a simple intake form may find the broader case workflow unnecessary.

HR teams can publish internal policies and processes in a searchable knowledge hub. A Microsoft Teams chatbot, integrated with ChatGPT and the organisation’s SharePoint, can help employees submit cases and find answers. This adds another access route for organisations already using those tools, but is less compelling for teams that do not use Teams or SharePoint.

Workflow automation and a request catalog support structured handling. SLA targets factor in impact, urgency and priority, while accounting for operating hours, holidays and paused clocks. That is useful when response commitments need to reflect working schedules rather than simple elapsed time. Feedback workflows can assign investigation, approval and remediation tasks and retain an audited interaction history.

Reporting breaks performance down by day, week, month or year, and by group or support agent. Access restrictions can limit case data to people with the right permissions. External applications can connect through a REST API; named integrations include Power Automate and Power BI as well as Teams, SharePoint and ChatGPT. Sunrise says its SaaS platform runs on Microsoft Azure and that its IT infrastructure is certified against the Cyber Essentials Scheme Test Specification.

Pricing

Sunrise HRCM: custom pricing; contact Sunrise for a quote. The paid product has no published seat or usage limits in its plan details. Sunrise offers a free trial by arrangement, but does not state its duration, so buyers should confirm both trial terms and what a quote covers before committing.

Customers receive technical support from a UK-based service desk and can use a customer self-service portal. Sunrise also offers training and an account manager, which may suit organisations looking for ongoing support rather than a self-serve purchase.

Platforms

Sunrise HRCM is available on Android, iOS and the web, with an API for integrations. Its mobile-accessible employee portal makes case submission and status updates possible beyond desktop use.

Who it's for

This is a stronger fit for HR or Shared Services teams managing employee cases, requests and documentation at scale, particularly where audited interactions, tailored SLA handling and searchable policies matter together. Teams with limited case-management needs, or buyers who require transparent pricing and a fixed trial period before engaging a vendor, should consider alternatives.

Pros and cons

• Pros: Case tracking, employee self-service and knowledge publishing sit alongside SLA and feedback workflows, supporting a connected employee-service process.
• Pros: SLA calculations account for priority, operating hours, holidays and clock pauses, giving teams more control over how targets are measured.
• Pros: Reporting supports time-based and team or agent views, while access controls help restrict case visibility.
• Cons: Pricing is by quote, and the trial has no stated duration, making early budgeting and evaluation less predictable.
• Cons: The chatbot’s usefulness is tied to an organisation’s use of Teams and SharePoint.

Alternatives

LBi HR HelpDesk is worth considering when a free entry point matters: its free plan supports up to 100 employees and two administrative users, with no expiration date. Avature is another paid option for buyers comparing HR software across Android, iOS, web and API platforms.

Hornbill IT Asset Management may suit buyers looking for a free plan or scalable packages with personalized pricing. Applaud HR Case Management is an alternative for organisations starting at 500 users with per-user monthly subscription billing.

Infor Learning Management System is a paid option with a free trial. Ivanti Neurons for Enterprise Service Management may suit buyers seeking a broader package spanning HR service management alongside ITSM, facilities, GRC, PPM and security operations.

Neocase HR Case Management offers modular pricing based on employee users and usage for some features. Workday Benefits is another paid option for buyers comparing benefits software.

Browse HR Service Delivery Software or HR Case Management Software for more options.

Verdict

Sunrise HRCM is a strong choice for HR and Shared Services teams that need employee self-service, auditable case handling, adaptable SLA rules and feedback workflows in one system. Its main trade-off is procurement uncertainty: pricing is custom and the trial must be arranged without a stated duration. Choose it when the integrated workflow fits your service operation; look elsewhere if transparent costs or a defined evaluation window are essential.