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No. 7 of 50 ·HR Case Management Software

Sunrise HRCM

Web · Android · iPhone · API

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Freedom report

Two barsScore 5.6

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely3 of 6 device platforms
  • DocumentedPlans, terms and facts published

Sunrise HRCM centralises employee HR cases, queries and requests so HR teams can follow them through resolution and retain an audit trail of interactions. Employees can submit cases, check and update their status, and search HR information through a mobile-accessible self-service portal. HR teams can publish policies and process information in a searchable knowledge hub. Response and resolution targets use impact, urgency and priority, with operating hours, holidays and clock pauses supported. Feedback workflows can assign investigation, approval and remediation tasks, while reports show performance by time period, group or support agent. A Microsoft Teams chatbot connected with ChatGPT and the organisation’s SharePoint can help employees submit cases and find answers. External applications can connect through a REST API; listed integrations include Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI. Sunrise says its SaaS platform is built on Microsoft Azure and its IT infrastructure has been assessed and certified against the Cyber Essentials Scheme Test Specification. The product is paid, with pricing on request. A free trial is available by arrangement, but no duration is stated. It supports Android, iOS, web and API access.

Who it is for

Sunrise HRCM is aimed at HR or Shared Services teams handling employee cases, queries, requests and documentation. Its mobile self-service portal is for employees who need to submit or follow cases and search HR information.

What is good

  • Tracks cases through resolution with an audit trail.
  • Mobile-accessible employee self-service portal.
  • SLA targets account for urgency, hours and holidays.
  • Offers reporting by time period, group or agent.
  • Connects with external applications through a REST API.

What to know first

  • Pricing is available on request.
  • The free trial is by arrangement, with no duration stated.

Verdict

Sunrise HRCM combines employee case tracking with self-service, knowledge publishing, SLA handling and feedback workflows. Prospective customers need to contact Sunrise for pricing and to arrange a trial.

Sunrise HRCM plans and pricing

All plans
Sunrise HRCM Not published Pricing not listed; contact Sunrise for a quote sunrisesoftware.com · 3 Oct 2026

Compared on HR case management software

Case intake options
omnichannel
Workflow automation
Yes
SLA tracking
Yes
HR knowledge base
Yes
Request catalog
Yes

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