No. 2 of 50 ·HR Case Management Software

LBi HR HelpDesk

Web · Android · iPhone · Self-hosted

Freedom report

Three barsScore 6.5

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

LBi HR HelpDesk is ranked #2 of 50 in HR case management software on Freedom251. It runs on Android, iOS, Self-hosted, Web. There is a free plan. A free trial is offered.

LBi HR HelpDesk plans and pricing

All plans

LBi HR HelpDesk Free Free Up to 100 employees · 2 administrative users · no expiration date lbisoftware.com · 2 Oct 2026

LBi HelpDesk ProPlus Not published Free for 30 days; discounted annual billing starts at $1,530 per year across paid options Up to 2,000 employees · 20 administrative users lbisoftware.com · 2 Oct 2026

LBi HR HelpDesk Pro Not published Free for 30 days; discounted annual billing starts at $1,530 per year across paid options Up to 500 employees · 10 administrative users lbisoftware.com · 2 Oct 2026

Compared on HR case management software

Free plan: Yes
Case intake options: omnichannel
Workflow automation: Yes
SLA tracking: Yes
HR knowledge base: Yes
Request catalog: Yes
HRIS synchronization: Yes

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The record

Purpose: HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution.
Self-service: The product includes an employee self-service portal, FAQs, an embedded wiki knowledge base, and employee document management.
Case workflow: Listed case-management features include real-time case history, automatic case assignment, case confidentiality, and creating cases from email.
Automation: The product page lists machine learning for employee questions, artificial intelligence, and customizable workflows.
Reporting: HR analytics, ad-hoc reporting, and an executive dashboard are listed features.
Integrations: LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on.
Security: The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements.
Authentication: The vendor describes optional two-factor authentication as an HR HelpDesk 6.0 enhancement.
Hosting: The enterprise edition offers on-premise hosting and licensing or hosting on a dedicated server; the SMB versions are described as cloud-based.
Mobile access: The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition.
Intended users: The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams.
Support: LBi says it provides completely professional support from experienced staff and supports upgrades for installations.
Company history: LBi says it was founded in 1982 by Larry Beck in Hicksville, New York.
Founded: 1982
Price from: Free

Where it ranks on Freedom251

Best HR Case Management Software in 2026#2 of 50
Best HR Service Delivery Software in 2026#1 of 26

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Sources

lbisoftware.com/hr-helpdesk/· checked 2 Oct 2026
lbisoftware.com/news-events/smb-hr-help-desk/· checked 2 Oct 2026
lbisoftware.com/news-events/hr-helpdesk-6-0/· checked 2 Oct 2026
lbisoftware.com/assets/handouts/LBi-HR-HelpDesk.pdf· checked 2 Oct 2026
lbisoftware.com/news-events/lbi-software-celebrates-40-· checked 2 Oct 2026