LBi HR HelpDesk

LBi HR HelpDesk is an HR service desk that brings employee inquiries into a trackable case process. It is a strong fit for HR teams that need both employee self-service and structured request handling; its appeal is the breadth of those tools, balanced by strict free-plan caps and paid pricing that begins at $1,530 per year.

Overview

The product combines an employee portal and knowledge resources with case tracking from intake through resolution. That makes it more useful than a standalone FAQ when questions need routing, confidentiality, or a recorded history. For a small organization with only occasional inquiries, the workflow and reporting breadth may be more than it needs.

Key features

Self-service and case management

Employees can look to FAQs, an embedded wiki knowledge base, and document management before raising a request. For cases that need HR attention, omnichannel intake, email-created cases, automatic assignment, real-time history, and confidentiality support an organized process rather than an informal shared inbox. The request catalog and HRIS synchronization add further structure for teams managing recurring requests and employee information.

Automation and reporting

Customizable workflows and SLA tracking can help teams apply consistent steps and monitor service commitments. LBi also lists machine learning for employee questions and artificial intelligence, alongside HR analytics, ad-hoc reporting, and an executive dashboard. That is a substantial toolkit for teams that need visibility into HR service activity, though the feature list alone does not establish how well the automated functions perform.

Security, integrations, and hosting

The vendor describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements; case confidentiality is also a listed feature. Optional two-factor authentication is described as an enhancement in HR HelpDesk 6.0. Enterprise edition supports integrations with HR, ERP, and email systems, as well as single sign-on. Hosting options differ: enterprise customers can choose on-premise licensing or a dedicated server, while SMB editions are cloud-based. Responsive design and mobile-browser compatibility for the free SMB edition are useful for employees who access the service on a phone.

Pricing

The free plan costs nothing and has no expiration date, but it stops at 100 employees and two administrative users. That makes it a practical entry point for a small organization, not a durable option once either cap is exceeded.

Pro is capped at 500 employees and 10 administrative users; ProPlus supports up to 2,000 employees and 20 administrative users. Both are billed free for 30 days. Paid options start at $1,530 per year with discounted annual billing, but no individual price is given for either plan. Pro suits organizations within its lower capacity ceiling; ProPlus is the relevant step up for larger teams. The paid plans expand capacity beyond free, but their price and the exact differences between editions are not established beyond the stated limits and enterprise capabilities.

Platforms

LBi HR HelpDesk is available on Android, iOS, web, and self-hosted deployments. SMB versions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server.

Who it's for

This is best suited to HR teams that handle enough employee questions to benefit from routing, case history, service-level tracking, and reporting, while still wanting employees to find answers and manage documents through self-service. The SMB editions are presented for organizations with up to 2,000 employees, and the enterprise edition is configurable for HR teams. Organizations that need more than 20 administrative users or a larger stated employee capacity should look elsewhere.

Pros and cons

• Pros: Self-service resources sit alongside case intake, assignment, confidentiality, and history, giving employees and HR a connected way to handle requests.
• Pros: Workflow automation, SLA tracking, and reporting give HR teams tools to standardize work and review service activity.
• Pros: A free plan with no expiration and a 30-day free period for paid editions let organizations assess different capacity tiers.
• Cons: The free plan's 100-employee and two-administrator limits make it unsuitable for many growing HR teams.
• Cons: Paid plans have different employee and administrator ceilings, but their individual prices are not published; the $1,530-per-year starting point does not identify which plan it buys.
• Cons: Cloud hosting applies to SMB versions; teams requiring on-premise hosting need the enterprise edition.

Alternatives

For a broader category comparison, see HR Service Delivery Software and HR Case Management Software.

• Avature is a paid alternative available on Android, iOS, API, and web.
• Hornbill IT Asset Management has a free plan and paid, personalized pricing with scalable packages; consider it if that pricing approach fits your requirements.
• Sunrise HRCM is a paid option with a free trial; pricing is by quote.
• Applaud HR Case Management uses per-user monthly subscriptions, starts at 500 users, and requires contacting the vendor for pricing.
• Infor Learning Management System is a paid option with a free trial.
• Ivanti Neurons for Enterprise Service Management combines HR service management with ITSM, facilities service management, GRC, PPM, security operations, and self-service.
• Neocase HR Case Management offers modular pricing based on employee users and usage for certain features, with no public price.
• Workday Benefits is a paid alternative.

Verdict

Choose LBi HR HelpDesk if your HR team needs employee self-service alongside accountable case workflows, service-level tracking, and reporting. Its free tier is useful for organizations within its tight caps, while larger teams can move to paid capacity. Look elsewhere if you need more than 20 administrative users, require enterprise hosting at SMB-plan pricing, or need clearer plan-by-plan costs before deciding.