No. 22 of 109 ·IT Asset Management Software

Freshservice

Name: Freshservice
Price: 19 USD

Web · Android · iPhone · API · paid plans from $19/mo

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Freedom report

Two barsScore 6.6

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Freshservice is ranked #22 of 109 in IT asset management software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $19/mo.

Freshservice plans and pricing

All plans

Starter $19/mo billed annually Knowledge management · Task management · Support portal · Omnichannel support freshworks.com · 23 Sept 2026

Growth $49/mo billed annually Service catalog · SLA management · On-call management · Cloud management freshworks.com · 23 Sept 2026

Pro $99/mo billed annually Problem management · Change management · Major incident management · Workload management · Release management · Employee journeys freshworks.com · 23 Sept 2026

Enterprise Not published Sandbox · Audit logs · Freddy AI Agent (Classic) · Freddy AI Insights freshworks.com · 23 Sept 2026

Starter $19/mo annually; per agent Incident management · knowledge management · task management · support portal freshworks.com · 29 Sept 2026

Compared on IT asset management software

Free plan: No
SLA management: Yes
IT asset management: Yes

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The record

Paid from: 19
Purpose: Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
IT service management: Its service desk supports incident, change, and problem management, service catalogs, knowledge management, and SLA policies.
AI: Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends.
IT operations: IT operations features include alert management, on-call management, major incident management, service health monitoring, and a status page.
Integrations: Freshworks says its Marketplace offers 1,000+ ready-to-install integrations and highlights Microsoft Teams, Slack, TeamViewer, Jira, and Azure AD.
Security: Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2.
Compliance: The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans.
Mobile and API: The pricing comparison lists Freshservice apps for iOS and Android and RESTful API access, with API rate limits varying by plan from 100 to 500 calls per minute.
Trial: The integrations page advertises a 14-day free trial with no credit card required.
Who it serves: Freshservice is positioned for IT teams and also describes service management for enterprise departments such as HR and Legal.
Price from: $19/mo

Where it ranks on Freedom251

Best IT Asset Management Software in 2026#22 of 109
Best IT Knowledge Base Software in 2026#24 of 61
Best IT SLA Management Software in 2026#22 of 50
Best HR Case Management Software in 2026#25 of 50
Best IT Help Desk Software in 2026#20 of 48
Best IT Change Management Software in 2026#21 of 43
Best IT Problem Management Software in 2026#17 of 41
Best IT Vendor Management Software in 2026#14 of 40
Best CMDB Software in 2026#19 of 39
Best IT Release Management Software in 2026#22 of 34

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Sources

freshworks.com/freshservice/pricing/· checked 23 Sept 2026
freshworks.com/freshservice/features/· checked 29 Sept 2026
freshworks.com/freshservice/integrations/· checked 29 Sept 2026
freshworks.com/security/· checked 29 Sept 2026
freshworks.com/freshservice/pricing/· checked 29 Sept 2026
freshworks.com/freshservice/pricing/· checked 23 Sept 2026