Atomicwork
What Atomicwork is
Atomicwork is a web-based IT service management and enterprise service management platform built around AI Coworkers governed by an IT team. Its service desk supports request, incident, change, asset, and configuration management. HR and other teams can use it for employee support, journeys, and service delivery. Employees can request help through Slack, Microsoft Teams, email, a web portal, and other listed channels; Atomicwork advertises support in 25+ languages. AI Coworkers can handle work end to end, collaborate, and be configured with roles, skills, and access controls. Listed capabilities include AI ticket triage, knowledge answers, workflow approvals, SLA management, and IT asset management. Integrations include Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow. Atomicwork says its AI Workforce can run on an existing ServiceNow or Atlassian Jira Service Management instance without migration or a platform fee. It says each AI Coworker request runs in a fresh isolated sandbox and customer data is not used to train models. Pricing includes plans listed from $1, and a free plan is not offered.
Who it suits
It suits IT teams coordinating service management and organizations extending employee support to HR and other teams. The listed channels and language support may suit organizations with employees using different communication tools and languages.
What it does well
- Covers request, incident, change, asset, and configuration management.
- AI Coworkers can be configured with roles, skills, and access controls.
- Supports employee requests through Slack, Teams, email, and portal.
- Advertises support in 25+ languages.
- Can run on existing ServiceNow or Jira Service Management instances.
What to know first
- No free plan.
- Professional starts at $25,000 a year.
- Professional includes 25,000 credits, with usage varying by task complexity.
Limits
There is no free plan. The Professional plan starts at $25,000 a year and includes 25,000 credits, two AI Coworkers, up to 250 end users, 500 managed devices, and 50 software applications; credit use varies with steps, tools called, output length, and reasoning complexity.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Knowledge support | Minimum 25,000 outcomes/year · 25,000 outcomes/year | $1 a month |
| Access automation | Minimum 12,000 outcomes/year · 12,000 outcomes/year | $2 a month |
| Service resolution | Starts from $3 per outcome; minimum 8,000 outcomes/year · 8,000 outcomes/year | $3 a month |
| Professional | Billed annually · Starts from $25,000/year · Includes 25,000 credits · 2 AI Coworkers · Up to 250 end users · Up to 500 managed devices · Up to 50 software applications | $25,000 a year |
| Enterprise | Custom contract; pre-negotiated terms · Volume discounts · 10 AI Coworkers · Unlimited end users · Unlimited managed devices · Unlimited software applications · Custom data residency | On request |
| Business | Flexible pricing; sized to your business needs · Flexible credits · 5 AI Coworkers · Up to 1,000 end users · Up to 2,000 managed devices · Up to 200 software applications | On request |
As atomicwork.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://www.atomicwork.com/ to explore the web platform.
- Choose among Knowledge support, Access automation, Service resolution, Professional, Business, or Enterprise plans.
- Use the free trial to evaluate the platform.
- Connect employee support channels such as Slack, Microsoft Teams, email, or the web portal.
- If using ServiceNow or Atlassian Jira Service Management, consider running the AI Workforce on that existing instance.
Verdict
Atomicwork combines IT service management with employee support across IT and other teams, with AI Coworkers governed by an IT team. Its listed plans include paid options, and the Professional plan has a stated annual starting price and credit allowance.
Questions
Does Atomicwork have a free plan or trial?
It has no free plan, but a free trial is available.
What does Atomicwork cost?
Knowledge support is $1 a month with a minimum of 25,000 outcomes per year; Access automation is $2 a month with a minimum of 12,000 outcomes per year. Service resolution is $3 a month, starts from $3 per outcome, and has an 8,000-outcome annual minimum. Professional starts at $25,000 a year; Business and Enterprise use flexible or custom pricing.
Which platforms can employees use to request help?
Atomicwork is web-based. Employees can reach support through Slack, Microsoft Teams, email, and a web portal.
Can Atomicwork work with an existing ITSM instance?
Atomicwork says its AI Workforce can run on an existing ServiceNow or Atlassian Jira Service Management instance without migration or a platform fee.
What integrations are listed?
Listed integrations include Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow.
What does the Professional plan include?
It starts at $25,000 a year, billed annually, and includes 25,000 credits, two AI Coworkers, up to 250 end users, 500 managed devices, and 50 software applications.
Facts from Atomicwork's own pages
- AI Coworkers
- AI Coworkers can handle work end to end, collaborate with one another, and be configured with roles, skills, and access controls. · atomicwork.com, 29 Sept 2026
- Company
- Atomicwork lists offices in San Francisco and Bengaluru; the opened company page does not state a founding year. · atomicwork.com, 29 Sept 2026
- Compliance
- The security page lists SOC 2 Type 1 and Type 2, ISO 42001, GDPR, HIPAA, CCPA, CSA STAR Level 1, ISO 27001/27017/27018/27701, Microsoft 365, and CASA for Google Apps. · atomicwork.com, 29 Sept 2026
- Employee support
- Employees can request support through tools they already use, including Slack, Microsoft Teams, email, and a web portal. · atomicwork.com, 29 Sept 2026
- Enterprise service management
- Atomicwork says teams including HR can use the platform for employee support, employee journeys, and service delivery. · atomicwork.com, 29 Sept 2026
- Existing ITSM
- Atomicwork says its AI Workforce can run on top of an existing ServiceNow or Atlassian Jira Service Management instance without migration or a platform fee. · atomicwork.com, 29 Sept 2026
- Headquarters
- Palo Alto, California, United States · atomicwork.com, 23 Sept 2026
- Integrations
- The integrations page lists tools including Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow. · atomicwork.com, 29 Sept 2026
- Languages
- Atomicwork advertises global employee support in 25+ languages. · atomicwork.com, 29 Sept 2026
- Product
- Atomicwork describes itself as an AI-native ITSM and ESM platform run by AI Coworkers and governed by an IT team. · atomicwork.com, 29 Sept 2026
- Security
- Atomicwork says each AI Coworker runs in a fresh isolated sandbox for each request and customer data is not used to train models. · atomicwork.com, 29 Sept 2026
- Service desk
- Its platform supports IT service management capabilities including request, incident, change, asset, and configuration management. · atomicwork.com, 29 Sept 2026
- Support
- Professional includes email support during business hours, Business includes chat and email support with extended hours, and Enterprise includes 24×7 support, SLAs, uptime guarantees, and a dedicated Customer Success Manager. · atomicwork.com, 29 Sept 2026
- Usage limits
- Professional includes 25,000 credits, and the page says credit use varies with steps, tools called, output length, and reasoning complexity. · atomicwork.com, 29 Sept 2026
Where Atomicwork stands on Freedom251
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