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Oracle HR Help Desk
What Oracle HR Help Desk is
Oracle HR Help Desk is web-based software for handling employee HR requests, from intake through case management. Employees can use omnichannel intake and a request catalog, while an HR knowledge base provides a place to find information. Workflow automation and SLA tracking support the team managing requests, and HRIS synchronization is also included. The product is paid and has no free plan. Oracle lists pricing from $4/user/mo; its Fusion Human Resources Help Desk Cloud Service plan is $4 a month. That plan has a 500 hosted employee minimum, and Oracle’s standard subscription term for cloud services is three years. These terms are important to consider alongside the per-user starting price. The service is available on the web.
Who it suits
It suits HR teams handling employee requests that need case workflows, knowledge resources, and SLA tracking.
What it does well
- Omnichannel case intake is supported.
- Includes workflow automation and SLA tracking.
- Provides a request catalog and HR knowledge base.
- Includes HRIS synchronization.
What to know first
- No free plan is available.
- Standard subscription term is three years.
- Plan requires at least 500 hosted employees.
Limits
The paid plan requires at least 500 hosted employees and uses Oracle's standard three-year subscription term. There is no free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Fusion Human Resources Help Desk Cloud Service | Standard term length for Oracle Cloud Service subscription services is three (3) years. · 500 hosted employees minimum | $4 a month |
As oracle.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Oracle HR Help Desk website
- Access the service through the web platform
- Review the Fusion Human Resources Help Desk Cloud Service plan
- Confirm the 500-hosted-employee minimum
- Arrange the paid subscription at the listed starting price
Verdict
Oracle HR Help Desk combines request intake, workflow features, and HR information resources in a web service. Consider the three-year standard term and 500-employee minimum alongside the listed per-user starting price.
Questions
How much does Oracle HR Help Desk cost?
The listed starting price is $4/user/mo. The Fusion Human Resources Help Desk Cloud Service plan is listed at $4 a month.
Is there a free plan?
No. Oracle HR Help Desk is paid and has no free plan.
What subscription term and employee minimum apply?
Oracle states a standard three-year term for its cloud service subscriptions, and this plan requires a minimum of 500 hosted employees.
Which platforms are supported?
The product is available on the web.
What HR service features are listed?
Listed features include omnichannel case intake, workflow automation, SLA tracking, an HR knowledge base, a request catalog, HRIS synchronization, and knowledge-base functionality.
Where Oracle HR Help Desk stands on Freedom251
- HR Case Management Software#43 of 47
- HR Service Delivery Software#20 of 21