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Infor HR Service Delivery
What Infor HR Service Delivery is
Infor HR Service Delivery is paid software for handling human-resources service requests and cases. It supports omnichannel intake, giving employees and HR teams multiple ways to submit requests. Workflow automation helps process cases, while SLA tracking monitors service commitments. The product includes an HR knowledge base and a separate listed knowledge-base capability for organizing information. HRIS synchronization connects service activity with human-resources information systems. Infor HR Service Delivery is available on Android, iOS, and the web, covering mobile devices and browser access. Pricing is provided on request rather than as a listed amount. Infor was founded in 2002 and is headquartered in Atlanta, Georgia, United States. Organizations considering the product can assess whether its intake options, automated workflows, service-level tracking, knowledge resources, and HRIS synchronization match their HR support needs. Its listed functions center on organizing case handling and providing information for HR service processes.
Who it suits
It suits HR teams that need to receive and manage service requests across multiple intake channels. Organizations looking for workflow automation, SLA tracking, knowledge resources, and HRIS synchronization may find its capabilities relevant.
What it does well
- Accepts cases through omnichannel intake.
- Includes workflow automation.
- Tracks service-level agreements.
- Synchronizes with HRIS systems.
- Available on Android, iOS, and web.
What to know first
- Paid product; pricing is available on request.
- No platform beyond Android, iOS, and web is listed.
Verdict
Infor HR Service Delivery combines case intake, workflow processing, SLA tracking, and knowledge resources for HR service operations. Prospective organizations should request pricing and check that its listed functions match their support processes.
Facts from Infor HR Service Delivery's own pages
Where Infor HR Service Delivery stands on Freedom251
- HR Service Delivery Software#15 of 21
- HR Case Management Software#40 of 47
- HR Knowledge Base Software#49 of 50