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Salesforce HR Service

Name: Salesforce HR Service
Price: 15 USD

Paid Web

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What Salesforce HR Service is

Salesforce HR Service is a web-based product for handling employee service requests and HR support. Its listed capabilities include an employee portal, knowledge base, workflow automation, SLA management and approval workflows, with four request channels. The AI Agents for Employees plan costs $15 a month, billed annually, and includes AI-driven workflows, unmetered Agentforce actions for employee use, support through Slack, Teams, Portal and Chat, and more than 50 pre-built service catalog items. HR Service Desk - Enterprise Edition is $50 a month, billed annually, and adds unified case management, employee service portal, knowledge management, employee enablements, approvals and notifications. The $75 a month Unlimited Edition includes Enterprise features plus sandboxes, Premier Support Access and Predictive AI. Agentforce for Service is a $125 a month add-on with an AI agent for fulfillers, real-time translation in 65 languages and other service tools. Salesforce was founded in 1999.

Who it suits

It suits organizations that want employee requests, HR knowledge, approvals and service workflows in a web-based product. Its listed plans also address teams seeking AI-driven workflows or additional service tools.

What it does well

Employee portal and knowledge base are included.
Supports workflow automation, SLAs and approvals.
Four request channels are listed.
Annual plans offer different service capabilities.

What to know first

There is no free plan.
Plans are billed annually.
The listed platform is web only.

Limits

There is no free plan. AI Agents for Employees starts at $15.00 per user per month billed annually, while higher editions and the Agentforce for Service add-on cost more.

Plans

Plan	Billed and limits	Price
AI Agents for Employees	Billed annually · Unmetered Agentforce actions for employee usage · AI-driven workflows · Support across Slack, Teams, Portal, and Chat · 50+ pre-built service catalog items	$15 a month
HR Service Desk - Enterprise Edition	Billed annually · Unified agentic case management · Employee Service Portal · Generative Knowledge Management · Employee Enablements · Approvals and Notifications	$50 a month
HR Service Desk - Unlimited Edition	Billed annually · Everything in Enterprise Edition · Sandboxes · Premier Support Access · Predictive AI	$75 a month
Add-On: Agentforce for Service	AI Agent for Fulfillers · Unmetered flex credit usage · Service Rep Assistant · Real-time translations in 65 languages · Agentic SLA summaries and Service AI Analytics	$125 a month

As salesforce.com lists them, read 22 Sept 2026. The maker's own page has the final word.

Getting started

Open https://www.salesforce.com/service/hr-service-management/
Choose AI Agents for Employees at $15.00 per user per month billed annually
Choose HR Service Desk - Enterprise Edition for expanded case and portal features
Choose HR Service Desk - Unlimited Edition for sandboxes, Premier Support Access, and Predictive AI
Add Agentforce for Service at $125.00 per month billed annually if needed

Verdict

Salesforce HR Service brings employee support and HR workflows together, with features varying by plan. Buyers should compare the annual plan costs and capabilities, including the separate Agentforce for Service add-on.

Questions

Does Salesforce HR Service have a free plan?

No. Salesforce HR Service is a paid product.

What is the starting price?

AI Agents for Employees costs $15.00 per user per month, billed annually.

Which platforms are supported?

Salesforce HR Service is available on the web.

What does Enterprise Edition include?

It includes unified agentic case management, an Employee Service Portal, Generative Knowledge Management, Employee Enablements, approvals, and notifications.

What does Unlimited Edition add?

Unlimited includes Enterprise Edition features plus sandboxes, Premier Support Access, and Predictive AI.

What is Agentforce for Service?

It is a $125.00 per month add-on, billed annually, with an AI agent for fulfillers, unmetered flex credit usage, Service Rep Assistant, translations in 65 languages, and service analytics features.