EQ Complaints Professional

What EQ Complaints Professional is

EQ Complaints Professional is a complaints management system for regulated financial services firms, offered as a cloud-based SaaS solution. It provides pre-configured workflows and automated decision-making designed for FCA requirements. Integrated alerts use FCA-compliant timescales to help teams manage complaint deadlines, while workload oversight tools give a view of case activity. The system keeps case information and documents together, embeds Financial Ombudsman Service processes, and records investigations. It also maintains an audit trail of access and actions.

The product automatically produces standard regulator complaints returns and reports. Management information and root cause reporting support analysis of trends. Equiniti describes its cloud security as comparable with on-premise security, and its product card lists both cloud and on-premise hosting options. It can integrate with existing systems. Equiniti says it needs little IT input and can be deployed and operational within weeks. Expert guidance is built into the system, with consultancy, project management, and account management available for delivery. The product is intended for organisations handling 500–50,000 complaints annually. Equiniti, headquartered in Worthing, West Sussex, says it was carved out of Lloyds TSB Group in 2007.

Who it suits

EQ Complaints Professional suits regulated financial services organisations handling 500–50,000 complaints a year that need FCA-aligned workflows, deadline alerts, investigation records, and regulator reporting. It may also suit teams seeking workload oversight and delivery support from Equiniti.

Limits

The listed plan is for organisations handling 500–50,000 complaints per year. Pricing is on request.

Getting started

1. Visit the EQ Complaints Professional website.
2. Contact Equiniti about the solution and pricing for your complaint volume.
3. Discuss cloud or on-premise hosting and integration with existing systems.
4. Arrange deployment with Equiniti; the product card says it can be operational within weeks.

Verdict

Choose EQ Complaints Professional if your regulated financial services organisation needs FCA-oriented complaint workflows, reporting, and FOS investigation records in one system. Consider whether its stated 500–50,000 complaints-per-year audience fits your operation, and request a quote to establish the cost.