No. 3 of 25 ·Complaint Management Software

Resolve Enterprise

Web · Windows

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely2 of 6 device platforms
DocumentedPlans, terms and facts published

Resolve Enterprise is ranked #3 of 25 in complaint management software on Freedom251. It runs on Web, Windows.

Resolve Enterprise plans and pricing

All plans

Resolve Enterprise Not published Pricing requires contacting the vendor; the product page offers a demo resolvesoftwaregroup.com · 2 Oct 2026

Compared on complaint management software

Intake channels: omnichannel
Workflow automation: Yes
Escalation rules: Yes
Investigation tools: Yes
SLA tracking: Yes
Reporting depth: advanced

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The record

What it does: Resolve Enterprise manages business processes ranging from incidents and complaints to complex cases and investigations.
Case lifecycle: It supports case handling from logging and task allocation through deadlines, correspondence, documents, resolution, reporting, and analysis.
Reporting: Reports can show case volumes, turnaround times, and average cost per case, and can be scheduled and distributed.
Web client: The Web Client runs in a browser and includes global search across cases, people, and document content, with predictive search and inline previews.
Documents and templates: Documents are stored centrally against cases, and users can check them in or out, lock them, and use Microsoft Word mail merge templates.
Integrations: The integration framework exchanges information with internal and external applications, refreshes lookup data, and runs batch updates.
Security and audit: Administrators can define broad or targeted access rules, and user actions are date and time stamped in an audit trail.
Hosting: The vendor offers infrastructure on premises, in a customer data centre, or through its managed hosting service, which it describes as including Australian data sovereignty.
Support: Licensed customers receive support desk service, with optional onsite, dedicated, and extended-hours support offerings.
Intended customers: The vendor describes its solutions as serving government, regulated industries, and private enterprises.
Company headquarters: Resolve Software Group lists its head office at 18–20 Prospect Street, Box Hill, Victoria 3128, Australia.
Company ownership: Resolve Software Group says it is a subsidiary of Jonas Software.
Headquarters: Box Hill, Victoria, Australia

Where it ranks on Freedom251

Best Complaint Management Software in 2026#3 of 25

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Sources

resolvesoftwaregroup.com/resolve-enterprise· checked 2 Oct 2026
resolvesoftwaregroup.com/resolve-web-client· checked 2 Oct 2026
resolvesoftwaregroup.com/professional-services· checked 2 Oct 2026
resolvesoftwaregroup.com· checked 2 Oct 2026
resolvesoftwaregroup.com/contact-us· checked 2 Oct 2026
resolvesoftwaregroup.com/about-us· checked 2 Oct 2026