No. 21 of 25 ·Complaint Management Software

MasterControl Customer Complaints

Web

Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

MasterControl Customer Complaints is ranked #21 of 25 in complaint management software on Freedom251. It runs on Web. There is no free plan.

MasterControl Customer Complaints plans and pricing

All plans

MasterControl solutions Not published pre-configured/pre-validated or flexible enterprise packages · selectable modules · named-user licensing mastercontrol.com · 1 Oct 2026

Compared on complaint management software

Free plan: No
Intake channels: omnichannel
Workflow automation: Yes
Escalation rules: Yes
Investigation tools: Yes
SLA tracking: Yes
Reporting depth: custom

Best MasterControl Customer Complaints alternatives

See all 12

One bar Civica Complaints Management Paid plans No. 1—5.5 One bar IQVIA SmartSolve Complaint Management Paid plans No. 2—5.5 No signal Resolve Enterprise Paid plans No. 3—5.4 No signal Babtec Complaints Management Paid plans No. 4—5.3 No signal AmpleLogic Audit Management Paid plans No. 5—5.2 No signal AssurX Customer Quality Management Paid plans No. 6—5.2

The record

Purpose: MasterControl Customer Complaints automates and manages customer complaint processes for regulated businesses.
Web access: The customer complaints suite is web-based and connects employees, customers, suppliers and other participants regardless of location.
Workflow: A pre-configured multi-page form moves complaints through processing, internal investigation and resolution.
Automation: The software automates notifications, follow-ups and escalation of overdue assignments.
Integrations: External links connect complaint handling with other computer systems, corrective actions and adverse-event handling.
CAPA: An optional CAPA integration can automatically escalate serious quality problems.
Reporting: Customizable reports cover complaint summaries, in-process complaints, categorization by type/product/department and trend analysis.
MedWatch: The solution includes the FDA MedWatch 3500A form for mandatory adverse-event reporting.
Audit trail: It provides a secure, time-stamped audit trail documenting who created or modified electronic records, when and what changed, as required by 21 CFR Part 11.
Repository: Complaint documents are stored in a secure, centralized repository for search and retrieval during FDA inspections or ISO audits.
Compliance: MasterControl says the solution helps manufacturers attain and sustain compliance with ISO quality standards.
Support: End users seeking customer support are directed to contact their system administrator, while MasterControl system administrators can log in to the support portal.
Pricing model: MasterControl says pricing is tailored to the organization and asks prospective customers to contact representatives.
Target customers: The product is positioned for regulated companies, including pharmaceutical and other life-sciences manufacturers.

Where it ranks on Freedom251

Best Complaint Management Software in 2026#21 of 25

Is MasterControl Customer Complaints yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote MasterControl Customer Complaints

Sources

mastercontrol.com/postmarket/complaints-software/complain· checked 1 Oct 2026
mastercontrol.com/contact/· checked 1 Oct 2026
mastercontrol.com/pricing/· checked 1 Oct 2026
mastercontrol.com/ai-trust-center/· checked 1 Oct 2026