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MasterControl Customer Complaints
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What MasterControl Customer Complaints is
MasterControl Customer Complaints is a web-based system for automating complaint management at regulated businesses, including pharmaceutical and other life-sciences manufacturers. A configurable multi-page form guides each case through intake, processing, investigation, and resolution. Notifications, follow-ups, and escalation of overdue assignments are automated. External links connect complaint handling with other systems, corrective actions, and adverse-event processes, while an optional CAPA integration can escalate serious quality issues. Reports can cover summaries, in-process complaints, categories by type, product, or department, and trends. The system includes the FDA MedWatch 3500A form for mandatory adverse-event reporting. A secure, time-stamped audit trail records electronic-record changes, and a centralized repository stores complaint documents for retrieval during inspections or audits. MasterControl states that its platform supports ISO quality compliance and follows listed ISO security standards where applicable. Pricing is available on request.
Who it suits
It is aimed at regulated companies, especially pharmaceutical and life-sciences manufacturers managing formal complaint and quality workflows. Web access supports employees, customers, suppliers, and other participants in different locations.
What it does well
- Automated notifications, follow-ups, and escalation
- Investigation workflow with configurable reports
- FDA MedWatch 3500A form included
- Time-stamped electronic-record audit trail
- Centralized complaint-document repository
What to know first
- No free plan
- Pricing is available only on request
- CAPA escalation requires an optional integration
- End-user support goes through a system administrator
Limits
There is no free plan, and pricing is provided on request. Packaging uses selectable modules or enterprise packages with named-user licensing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| MasterControl solutions | pre-configured/pre-validated or flexible enterprise packages · selectable modules · named-user licensing | On request |
As mastercontrol.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Open the MasterControl complaints website
- Request pricing for MasterControl solutions
- Choose selectable modules or an enterprise package
- Set up named-user licensing
- Access the web-based complaint suite
- Have end users contact their system administrator for support
Verdict
MasterControl Customer Complaints brings intake, investigation, reporting, adverse-event forms, and audit records into one web workflow. Its regulated-business focus and optional integrations should guide evaluation of fit and licensing.
Questions
How much does MasterControl Customer Complaints cost?
Pricing is available on request. MasterControl solutions are offered as pre-configured, pre-validated, or flexible enterprise packages with selectable modules and named-user licensing.
Is there a free plan?
No. The product is paid and has no free plan.
Which platforms are supported?
The customer complaints suite is web-based.
Does it include adverse-event reporting?
Yes. It includes the FDA MedWatch 3500A form for mandatory adverse-event reporting.
Can it escalate quality problems?
An optional CAPA integration can automatically escalate serious quality problems.
How do end users get support?
End users are directed to contact their system administrator. MasterControl system administrators can log in to the support portal.
Facts from MasterControl Customer Complaints's own pages
- Audit trail
- It provides a secure, time-stamped audit trail documenting who created or modified electronic records, when and what changed, as required by 21 CFR Part 11. · mastercontrol.com, 1 Oct 2026
- Automation
- The software automates notifications, follow-ups and escalation of overdue assignments. · mastercontrol.com, 1 Oct 2026
- CAPA
- An optional CAPA integration can automatically escalate serious quality problems. · mastercontrol.com, 1 Oct 2026
- Compliance
- MasterControl says the solution helps manufacturers attain and sustain compliance with ISO quality standards. · mastercontrol.com, 1 Oct 2026
- Founded
- 1993 · mastercontrol.com, 28 Sept 2026
- Headquarters
- Salt Lake City, Utah, United States · mastercontrol.com, 28 Sept 2026
- Integrations
- External links connect complaint handling with other computer systems, corrective actions and adverse-event handling. · mastercontrol.com, 1 Oct 2026
- MedWatch
- The solution includes the FDA MedWatch 3500A form for mandatory adverse-event reporting. · mastercontrol.com, 1 Oct 2026
- Pricing model
- MasterControl says pricing is tailored to the organization and asks prospective customers to contact representatives. · mastercontrol.com, 1 Oct 2026
- Purpose
- MasterControl Customer Complaints automates and manages customer complaint processes for regulated businesses. · mastercontrol.com, 1 Oct 2026
- Reporting
- Customizable reports cover complaint summaries, in-process complaints, categorization by type/product/department and trend analysis. · mastercontrol.com, 1 Oct 2026
- Repository
- Complaint documents are stored in a secure, centralized repository for search and retrieval during FDA inspections or ISO audits. · mastercontrol.com, 1 Oct 2026
- Security standards
- MasterControl states its platform adheres to standards including ISO 27001, ISO 27017, ISO 27701 and ISO 42001, where applicable. · mastercontrol.com, 1 Oct 2026
- Support
- End users seeking customer support are directed to contact their system administrator, while MasterControl system administrators can log in to the support portal. · mastercontrol.com, 1 Oct 2026
- Target customers
- The product is positioned for regulated companies, including pharmaceutical and other life-sciences manufacturers. · mastercontrol.com, 1 Oct 2026
- Web access
- The customer complaints suite is web-based and connects employees, customers, suppliers and other participants regardless of location. · mastercontrol.com, 1 Oct 2026
- Workflow
- A pre-configured multi-page form moves complaints through processing, internal investigation and resolution. · mastercontrol.com, 1 Oct 2026
Where MasterControl Customer Complaints stands on Freedom251
- Complaint Management Software#17 of 26